Dralle Chevrolet Buick - Service Center

The service technician (John Hnetkovsky)of this dealership is trying to rip me off?SUV drop for special coverage warranty with no CHECK ENGINE LIGHT dealership is trying to rip me off?SUV drop for special coverage warranty with no CHECK ENGINE LIGHT More

Had a timing chain done. Engine began to whine when I came to pick it up. Was told it was air in power steering and I should drive it for a couple of weeks. That didn’t work. They looked at it again and came to pick it up. Was told it was air in power steering and I should drive it for a couple of weeks. That didn’t work. They looked at it again and said it was the steering gearbox. That wasn’t it either. They didn’t tighten up the power steering pump fittings and ruined it. Dan Dralle said he did not actually do the work and that he was glad I finally got it fixed. Problem with this is Dralle caused the problem an additional $900. Bad experience. More

Whatever you do please avoid this dealership their service department and the management team their is extremely disrespectful. They have no care in the world for your time or customer service. Dan th service department and the management team their is extremely disrespectful. They have no care in the world for your time or customer service. Dan the service manager was extremely rude, disrespectful and called me a liar in front of other customers. They had my vehicles for 13 days for a simple fix and called me to the dealership twice before the car was ready. They also broke my cruise control in the process and had the audacity to make it seem like they gave me a good deal. In the market for a car now and I will never go back. More

new car purchase Everyone was very professional and friendly. My sales person Kevin beaver did every thing to ensure a pleasant experience. I felt I got a good deal. Everyone was very professional and friendly. My sales person Kevin beaver did every thing to ensure a pleasant experience. I felt I got a good deal. and look forward to a good relationship with everyone at Dralle (Peotone) Ken Taylor More

Service Fee I had a repair to my truck rear door, latch sticking. Approved the repair and checked the bill. There was $12.00 Service fee. I questioned the charge, I had a repair to my truck rear door, latch sticking. Approved the repair and checked the bill. There was $12.00 Service fee. I questioned the charge, which I was told " we do a complete check of fluids, battery". I stated I did not ask you to do this. The response that is what we do at a dealership. I asked for the work sheet which was blank. Then the lady got a tad testy with me and I again stated " All I asked you to do was repair the latch, nothing else. Needless to say I will not return there!!!! Rip off place More

Best service I have received! My experience at Dralle was fantastic! I own a 2014 Corvette and am very particular where I take it to get serviced. It was due for an oil change an My experience at Dralle was fantastic! I own a 2014 Corvette and am very particular where I take it to get serviced. It was due for an oil change and I also wanted to get a general check up on the car. The receptionist that took my call was very pleasant to talk to. She assured me that Dralle has corvette certified technicians and my car would be well taken car of. I brought the car in and was greeted by a service advisor that was very knowledgeable and patient, answering all of the questions that I asked. I felt very comfortable leaving my car there and confident they would do a great job taking car of it. The facility is extremely clean and professional, but I also felt that they cared about me and my car. The service was done perfect, I was in and out in no time. While I was waiting I looked at a few Corvette's and talked to a very friendly salesman too. From now on I will always bring my Corvette into Dralle to be serviced and when its time to move on and get another Corvette I will go to Dralle to buy it. More

Extremely dissapointed Poor. Would not bring my car back here. Went in for a brand new caliper. They charged me for a new one, but just replaced the brake arm to look new an Poor. Would not bring my car back here. Went in for a brand new caliper. They charged me for a new one, but just replaced the brake arm to look new and rebuilt the old caliper. Not to mention they put my lug nuts on with 200 pounds of torque. Broke 3 tools just trying to break them. They also couldn't find what my clanking noise was, took my tire off today and it's my sway bar end links. Can see it clear as day, but they couldnt? Never bringing my car here again. More

They used to have excellent service but have a huge turnover and cannot provide their customers with excellent service. I have waited on average 30-45 minutes just for an oil change. Their Full serv turnover and cannot provide their customers with excellent service. I have waited on average 30-45 minutes just for an oil change. Their Full service guarantee claims that they will look at your car with you and check all areas of your car and if they don't their lube is free but this is a lie. They often just tell you to go and wait in the lobby where you wait for way too long. I will go elsewhere for service because I can't depend upon them for my service needs. More