Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Downtown Nashville Nissan
Nashville, TN
424 Reviews
Thank you for your interest in DOWNTOWN NASHVILLE NISSAN. We know you have many choices while shopping for automotive products and services on the Internet. Our goal is to provide you with a complete 1-stop shopping site while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including, providing you with all the information you may need to make an intelligent buying decision.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 424 reviews
April 08, 2024
Rickey Gillilan was great to work with. He was very knowledgeable, answered all questions, and considered all options during negotiations. He was very knowledgeable, answered all questions, and considered all options during negotiations. More
by P.S.
Helpful April 03, 2024
Jordan our sales person was great! This was our 4th purchase here and have always had a good experience. This was our 4th purchase here and have always had a good experience. More
by Sherrybuck22
Employees Worked With
Other Employees :
Tim Jones, Jordan
March 31, 2024
I am very happy to purchase my new car at Downtown Nissan if Nashville. Ricky Gillilan was most helpful and patient. I visited the dealership 3 times before purchasing, and Ricky answered my questions and if Nashville. Ricky Gillilan was most helpful and patient. I visited the dealership 3 times before purchasing, and Ricky answered my questions and let me test drive the vehicle before purchasing it. More
by mike3507
February 22, 2024
If I could give them negative stars, I would. I'm beyond disappointed in these people and this dealership. I don't see how they are still open with their unethical business practices. DO NOT I'm beyond disappointed in these people and this dealership. I don't see how they are still open with their unethical business practices. DO NOT waste your time here. These people are criminals and will take your money and pull a fast one on you. Save yourself the trouble and GO SOMEWHERE ELSE. You would think a big dealership wouldn't try to pull a fast one, but never have I felt so taken advantage of or violated. They advertised a car at $29,999, valued on KBB and Edmunds between 26,000 and 27,462 (in excellent condition), which got me down there in the first place. The first day, I walked because we couldn't agree on a number. The next day, they got me back in by negotiating a deal where they would go down to $28,000 with all taxes and fees included and verbatim "not a penny more," even went as far as to say, "I would never bring you here under a false number," as well as $8,000 towards my car for my trade-in, and promised me I would be in and out because I needed to be somewhere that day. When I went to sign, they knew I was in a hurry, so they took advantage. And though they assured me many times I was getting the deal for $28,000, and I was confused by the paperwork and even asked about it, they told me not to worry about it, changed the numbers around, and charged me a cash price of $37,261.09 instead! They moved numbers around, so I got practically nothing for my trade when I was supposed to get what they said was $7500 + a tax credit (xx) and added a service I never ordered! I put down a down payment of $8,000 + my downpayment and somehow got a finance bill for $29,460! Not to mention, they wouldn't give me my paperwork for over a month, clearly used bait-and-switch tactics, obviously committed fraud, lied, and basically stole my trade-in. They wouldn't answer calls or return messages; when I went there physically, they were uncomfortable, tried to avoid me, and told me to ignore essential numbers. They never gave me all my paperwork to date. When I tried to cancel the extras, Mary in finance gave false representations to sell me, which were completely unnecessary. They only canceled them once I took them to the Better Business Bureau! I didn't agree to let them have my trade-in for basically nothing. They changed the numbers and charged way over MSRP to make my trade-in worth about $350.00 after refunding the cancellations and services THEY added on without my knowledge! Be very careful if you do go here. Check all the paperwork. They promised me one thing and did another. I thought I could trust them, and they blind-sighted me. I wish I had read the reviews on the BBB before I went down here. I suggest checking those before stepping in the door here. Better yet, save yourself the trouble and don't even go. They will make promises they won't keep and then not pick up the phone or give you the necessary paperwork. They will sneak in services you did not order, like "perma plate," like they did to me. By the way, I later learned that it is a $2150 extra wax job. My best advice is to stay as far away from this slimy dealership as possible. I wish I never stepped foot in this place. I'm still sick about it months later. I just reported them and hope they get investigated because, as I can see, I'm not the first person they have duped. You'll regret it. I'm going to puke again now because I'm still overpaying for the xx they pulled. More
by Vered Benami
January 17, 2024
Internet price and the actual price was 6k difference! ! Total waste of time coming out there! Employee who took us on test drive warned us it was coming! Very bad place doing shady stuff! ! Total waste of time coming out there! Employee who took us on test drive warned us it was coming! Very bad place doing shady stuff! More
by Man
Employees Worked With
No
January 09, 2024
POOR CUSTOMER SERVICE! Purchased a $50,000+ truck. When I asked for the key to the bed cover, they suggested I just call a locksmith. Seemed careless and unappreciative aft Purchased a $50,000+ truck. When I asked for the key to the bed cover, they suggested I just call a locksmith. Seemed careless and unappreciative after just spending over $50,000 with them. Then I found parts behind the front bumper that were taped and zip tied together and held up with foam, which made the parking sensors not work correctly. Not safe. Again, I asked politely several times to have this fixed correctly, and they refused to take any responsibility or offer any kind of help. Never again!! DO YOUR HOMEWORK GUYS! Check their poor reviews. These guys are careless and unethical! AVOID!! More
by Mike
Employees Worked With
Ludovic Chatelain
December 16, 2023
I wish I had read these reviews before I went to Downtown Nashville Nissan dealership. I also wasted four hours of my day based on a price that I found online. I got there and they added over $4000 to the p Nashville Nissan dealership. I also wasted four hours of my day based on a price that I found online. I got there and they added over $4000 to the price for “reconditioning” trade my trade in. They have a lot of hidden fees that they add in when you start the paperwork. They wanted almost $50,000 for a car that was advertised for $35,000. Don’t waste your time. More
by DCK
Employees Worked With
Sales manager
November 29, 2023
Wasted 4 hours of my day! Once we got to Downtown Nissan and test drove the suv we wanted and the manager started the numbers game the advertised price had jumped over $5000 w Once we got to Downtown Nissan and test drove the suv we wanted and the manager started the numbers game the advertised price had jumped over $5000 what a JOKE I wouldn't recommend this dealership! More
by Nhldrw19
Employees Worked With
Jason
October 28, 2023
I have purchased 8 different vehicles, since 2015, from this dealership, Ricky Gillian is our salesman, and we have used their service dept several times. We are greatly pleased with the customer service R this dealership, Ricky Gillian is our salesman, and we have used their service dept several times. We are greatly pleased with the customer service Ricky, and others, provided at each visit. We are greatly pleased with our current vehicles, 2022 Rogue Sport, and 2023 Titan 4x4 pro-4x. Each time we decided to purchase a vehicle our salesman, Ricky Gillian, listened to us describe what kind of vehicle we wanted, and have never been disappointed. Each time we visit the service dept the staff are awesome and attentive to our needs. On my 1st 2017 Titan pickup, I needed new tires, and this dealership provided the best deal, I was pleased with my purchase. Currently, my 2023 Titan pickup is just awesome, and our 2022 Rogue is as awesome. Great rides, from a great dealership, with very awesome staff. Thank you Ricky Gillian for being there when we needed you. Well done. By the way, gun metal gray is my favorite color for a vehicle. Just saying!! More
by Doug101
Employees Worked With
Other Employees :
Ricky Gillian, Rick Dantinne, Dusti McCoy, Leo Rosmon
August 16, 2023
was scammed in this Nissan company. I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to I bought a car and I still haven't even paid my third installment to my bank and the truck has a bottle of oil. I have gone and nobody has wanted to answer me. I took it to Ford for a review and the truck's engine was replaced. How is it possible that they never knew about that big problem. and they don't want to answer me or change the car. Check your cars well. In the contract that I signed, they never told me about the problem. I hope they solve me. More
by Liliana Yegres
Employees Worked With
Todos
