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Donalson Chevrolet Buick GMC - Service Center

Silsbee, TX

4.8
723 Reviews

723 Reviews of Donalson Chevrolet Buick GMC - Service Center

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May 11, 2024

They took care of my problem quickly and with no fuss. Really appreciate the good work! More

by VAWORRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

The work was done in a very timely fashion and I was pleased with the people involved in the process. More

by ROYFINNEL02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

The wait was too long in the waiting room for the service required I would have liked and update or information for why it was taking so long. More

by PHYLLISSMITH51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Took vehicle to service department and Jana was so polite and helpful. She kept me informed with their progress. I have a 2022 and 2023 Chevrolet and I will be bringing my service business there from now on More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2024

Transparent salesman and very fast service. Financing was quick and hassle free Will definitely do business again More

by LSJ050704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chevy
April 25, 2024

Donaldson GMC Service Dept. is Great! They were able to fix my Buick Encore's backseat problem very effectively and promptly. Thanks again for your help! More

by CANTU1621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

The service department was very friendly and got out truck in and out very quickly More

by MCDONALD6722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Serviced my GMC Acadia since bought new there in 2015. Service has always been good, consistant and done in a timely manner at a fair price. More

by VLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janna Weatherspoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Donalson was a always there for me during my ordeal. It took a year after my original order before the vehicle was finally built & delivered to the dealership. I was ready to give up a few times, but th More

by wwtexan
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Ozan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keenan Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Perry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagan Adams
Apr 19, 2024 -

wwtexan responded

Everybody at the dealership has always been friendly & helpfulI. I'm glad they kept me from giving up. I love the truck.

April 19, 2024

2016 Cadillac parts discontinued by GM! Very poor service for customers. Will be buying Toyota next week. My car has become a yard ornament for now. You scattered my dreams of having a More

by DNEEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janna Weatherspoon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jewel Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
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