Back

Don Franklin Columbia Ford

Columbia, KY

not yet
rated
27 Reviews

576 Hudson Street

Columbia, KY

42728

Directions

By Type

Showing 27 reviews

April 16, 2024

Service Department is just not good. In my experience, they will do only the minimum. Tell you something is checked but not check it. The customer must specifically ask for recall wor More

by Very Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
December 09, 2020

We bought a SUV for our son. It had been in a wreck but the salesman assured us it had been completely redone and was in great shape. Less than two years later, the paint on the hood began to peel and now More

by Kentuckybroker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Roy
August 11, 2019

Ross Schambon/Dan Franklin Great to work with on GT350R I worked with Ross Schambon directly and Dan Franklin indirectly to buy a GT350R out of state. Ross was very responsive, likeable, timely and willing More

by Storm
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Schambon, Dan Franklin
June 28, 2019

Good place to buy a vehicle The service is excellent and willing to deal with you. They do not force you to make a decision or push you into something you don’t want. A great fam More

by Fordguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Capps
June 24, 2019

Don Franklin Ford Awesome dealership to buy from. Don Franklin Ford staff are friendly and courteous. This is the Second Ford I have purchased from them. Would recomme More

by VBethany72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ross in sales
June 06, 2019

Simple easy and fun Tommy the salesman at Don Franklin Ford in Columbia went above and beyond selling this car. The finance department works deligently to get you fianced More

by Koi Mc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy ,salesman
May 17, 2019

Good experience We went to look for the car on their lot as there were no pictures posted on line yet. The salesman was very nice, told us where the car was, got the More

by soc_mom2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Feese, Ross?, Dan Franklin, and finance person.
May 17, 2019

Very good service I had a really good experience at Don Franklin. I’m new in this country and had to wait for my SSN number. I found a car I really like and Don Frankli More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Capps
May 15, 2019

Awesome On time, friendly got the job done in a timely manner they also have a great staff just like family, I'll go back!! Great place to get coffee More

by Chicago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry
May 11, 2019

Long distance internet transaction! Found a specific trim used Ford Transit van that I had been searching for months. Found one at Don Franklin via AutoTrader and CarGuru. Was a bit h More

by Rugbymook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Stearns and Bobby
1