Desoto Ford - Service Center

The Purchase: We found the vehicle we wanted in the Desota Ford inventory and drove the distance out to Arcadia. They provided us with a generous trade in value and a great price on the vehicle we pur Desota Ford inventory and drove the distance out to Arcadia. They provided us with a generous trade in value and a great price on the vehicle we purchased. The transaction was smooth and significantly quicker than previous experiences we’ve had in large cities. The AWESOME Service: When we purchased the vehicle, we had come to an agreement with the Sales and Service Managers to perform some minor maintenance / repairs at cost the next time we brought the vehicle in for service. Since the purchase date, the ownership/leadership has changed and to my surprise, they had everything documented and they proactively honored the agreement! Beyond that, Abby Depedro is the most knowledgeable, level headed, competent and welcoming Service Writer I’ve ever met. Being small business owners, we know how difficult it is to find, groom and retain such employees. We can’t forget to mention the Mech’s; Great job! We are very happy, and you have earned our business! More

the worst run service dept. Ive ever been to. have purchased over18 vehicles in the last 40 years at this delership. never have had such a rude experience. had our car for 6 mon Ive ever been to. have purchased over18 vehicles in the last 40 years at this delership. never have had such a rude experience. had our car for 6 months and never fixed it. finnally got a loaner which they came and got from my wifes workplace. they tried to take the vehicle with all her property in it including a gun and christmas presents. she asked them to bring her car and trade and they laughed and walked out.she stopped them and the police arrived, gave my wife a ride to dealer to get her car. we took the unfixed car to jarrett ford in pt charlotte and traded it with a sales person that used to work at desoto ford.their body shop said it is an easy fix and are changing the door. the car is still under warrenty and it woudnt cost them anything. worst service dept. ever run by the rudest people ever. dont reccomend this dealer to anyone nor will i evr purchase another vehicle there !! 0 rating More

Chris was very helpful and polite. He was directly to the point and got the job done quickly. He kept consistent contact th throughout the entire process. I would definitely recommend He was directly to the point and got the job done quickly. He kept consistent contact th throughout the entire process. I would definitely recommend him and this location. More

We Had Exhaust Manifold Gasket Replaced And Was 1800 Dollars Which We Thought Was High. Dollars Which We Thought Was High. More

Desoto Ford Service Dept in Arcadia FL are truly a hard working group of professionals. Jeremy, Abby, Matt and Lee exceeded our expectations. We appreciate the work they did and the extra mile they went fo working group of professionals. Jeremy, Abby, Matt and Lee exceeded our expectations. We appreciate the work they did and the extra mile they went for us. More

If you want quality work by qualified mechanics don't take your car here. A simple job like rotating tires on my dually pick up became a circus. When we picked it up, there were no valve stem caps on an take your car here. A simple job like rotating tires on my dually pick up became a circus. When we picked it up, there were no valve stem caps on any of the tires, no air in one of the rear tires, wrong location of the valve stems on both rear tires, and multiple scratches on 2 of the rims, not what you expect from a qualified dealer And even though Chris, a service rep, gave me a free oil change I won't be back. More

Bought my 2019 Mustang( Kona blue) Desoto automall from Clint Saggy (salesman) . Clint is the best salesman I have ever met. Why ? Sold me the car I wanted ,and at a good price. MOST impressive when ever I Clint Saggy (salesman) . Clint is the best salesman I have ever met. Why ? Sold me the car I wanted ,and at a good price. MOST impressive when ever I have had issues with my car he follows up with you. If you want a salesperson who follows up with you after the purchase is Clint Saggy . Service etc Thank you again! Heather was my best parts specialist and helped me out, but Heather has moved to Sarasota Ford. Sarasota ford’s gain. Heather introduced me to Tyler who is a very knowledgeable and great service advisor. See Tyler as he has also been there for me. If Tyler is not available there is another great service advisor named Chris. Jeremy is the best master machanic, Jeremy diagnosed and fixed my car by the next day . (Not days) Matt is one I was told to see if you want to complain or give thanks. Matt has been there to listen to my gratitude 2x . I feel he would of listened to me complain also , but I have none. Thank you to you all, Kevin and Donna Bouffard More

Been there twice in the past month, service and recall. Both times were a pleasing experience. I'll be back Both times were a pleasing experience. I'll be back More

Great service. Abby quoted the repairs, no hidden fees or add on repairs. She was courteous and called me by name. The repairs were completed on time. add on repairs. She was courteous and called me by name. The repairs were completed on time. More

Love this dealership for their Service Center. As a Nurse working the hours I do it is difficult to get in for an oil change sometimes. I tried a closer dealership and was turned away in tears because I didn working the hours I do it is difficult to get in for an oil change sometimes. I tried a closer dealership and was turned away in tears because I didn’t have an appt. I will NEVER go to another dealership again, my truck was taken right in and I never have an appt. at DeSoto Automall and the staff is always so helpful and nice. More