Desert European Motorcars - Service Center

My Aston Martin battery died on a Friday night and the service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the p service advisor Ian Labrecque was on the phone trying to find a tow company who could take the car to the dealer for repair. he was with us on the phone until 10pm . I have not experienced such great service from any other dealer. He even explained to the tow truck driver how to charge the battery and its location. Simply amazing service. I consider myself very lucky to have this dealership in our valley. More

Lets me know exactly what is going on with my car which allows me to plan allows me to plan More

Prompt and efficient service , clean and friendly staff in a nice setting. I’ll be back in a nice setting. I’ll be back More

I have always taken my Bentleys (3) to this dealership. Recently ran into a few issues with service but they were easy work with. I did schedule for my Bentley to be serviced on a Tuesday at 9AM and had to Recently ran into a few issues with service but they were easy work with. I did schedule for my Bentley to be serviced on a Tuesday at 9AM and had to call Thursday to check on the status to find they have not even started the service. No loaner vehicle was provided or offered and no information that my vehicle was going to sit for 2 days beyond a scheduled 4 hr procedure (oil/filters/spark plugs). When I did pick up the vehicle there was myself and another customer. I was acknowledged and told it would be a second and waited 10 minutes listening to my service director just chat with another individual about Range Rovers and his work history knowing I was waiting. I had to go to the 2 service advisors working the desk and close my bill. I found the service shocking as Bentley is one of the best in the industry and the attention to clients should be #1. I honestly get better service at the KIA dealership for my Telluride than at this Bentley dealership. I will be transitioning to use San Diego or LA Bentley Dealerships for service from now on. More

My Bentley came back damaged each time in for service. The quality has dramatically dropped since Dennis retired. My top was damaged and they tried to say it was normal wear and was where they were workin The quality has dramatically dropped since Dennis retired. My top was damaged and they tried to say it was normal wear and was where they were working. Broke interior piece while in to fox the damaged top. This is absurd Bentley is to be the best and represent the best. I get better service and care of my vehicle at MB More

Jesus was great to work with. We had no issues with the service and the car was ready when promised. Will come back again. Thanks service and the car was ready when promised. Will come back again. Thanks More

They picked up our car, did a thorough analysis and sent a detailed summary of recommended work. We opted to wait until we leave the valley in May to get the work done. The only challenge is determining whi a detailed summary of recommended work. We opted to wait until we leave the valley in May to get the work done. The only challenge is determining which repairs are essential and which are just a good idea. The total cost was very high. Easiest ever service process. Really good experience. More