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DARCARS Volvo Cars
Rockville, MD
198 Reviews
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Showing 198 reviews
December 01, 2023
I recently purchased my first Volvo from Darcars on Rockville Pike. My experience at the dealership, and particularly with Manny, was incredible. Manny was patient, knowledgable, kind and never rushe Rockville Pike. My experience at the dealership, and particularly with Manny, was incredible. Manny was patient, knowledgable, kind and never rushed me. He answered all of my questions - whether I was in the dealership or via text. I asked a lot of questions and he knew all of the answers. Even after I purchased the car, he is still very willing to help me with any questions and even offered to have me stop by the dealership to go through a few details in person. Manny truly goes above and beyond! He has a great personality and is a very genuine and kind person. I can’t say enough good things about my experience with Manny! More
by ashleysalganik
Employees Worked With
Manny Rodriguez
Helpful November 15, 2023
I had years of disappointment from other car dealerships, and that ended when I went to DARCARS Volvo. The level of service and care is incredible, and I can't say enough positive things about everyone there and that ended when I went to DARCARS Volvo. The level of service and care is incredible, and I can't say enough positive things about everyone there. Manny sold us the car and "sold us on" the dealership. He's so genuine, honest, and cares about people. You can tell that for him, although this is his job, it's not about making money. He truly wants people to be happy and get what they like. Since becoming a part of this family (and it is a family), I've been happy every single time I come in. More
by Rachel O
Employees Worked With
Manny Rodriguez
September 21, 2023
I worked with Manny and Daniel. Both were easy, professional, and great to work with. Any extremely easy and straightforward car buying experience. Highly recommend to work with bot Both were easy, professional, and great to work with. Any extremely easy and straightforward car buying experience. Highly recommend to work with both of these guys! More
by Asa Holley
Employees Worked With
Manny Rodriguez, Daniel Kwaw-Fuah
September 18, 2023
Absolutely terrible experience with Darcars Volvo. Almost turned me away from the Volvo brand, but I came around only because Darcars local competitors saved the day for Volvo. Reached out to Darca Almost turned me away from the Volvo brand, but I came around only because Darcars local competitors saved the day for Volvo. Reached out to Darcars via email asking for a lease on C40 Recharge. One of their sales rep, Paula Mejia, responded to my query by the usual "we have the vehicle available if you want to come by and test drive it" response. I reached back to her within an hour informing her that I am currently test driving different vehicles and can come by over the weekend to test drive the Volvo. Today is the tenth day of my response, and I am still waiting for Paula's response. Anyway, since I was free over the weekend, I drove over to Darcars to test drive the vehicle. There was an Plug-in Hybrid version of XC40 inside the showroom, so I started looking at it. Sat inside, walked around it. There was another sales person, Yulia Denika, walking around, not even making an eye contact. There were some other sales/financing people at the dealership, but they were all in their glass rooms. No one was paying attention to me. After Yulia passed by me third time, I made an eye contact with her and she goes "Need help?!", "nope, just came to see you walk pass me a dozen times" I said to myself. Anyway, I told her what I am looking for, she pointed to a vehicle outside and said "its out there". What kind of dealership is this?! I ignored the snobby attitude, and was like "can I test drive it?". Got in to the car, she was extremely robotic and monotonic, like she was either forced to work there, or were forced to be my sales person. Once the test drive was over, I told her that I will get in touch with her to go over the numbers. The next day, I sent her an email asking what the lease number are, she goes "I've discussed with my manager and he's presented the best offer we can provide for the C40 Ultimate. The monthly payments are $xxx.xx". No break down, no details, just a number and "We require $1000 deposit to require the vehicle" Basically, "we dont care about you, all we care about is money." I had to ask Yulia for break-down of the cost, and then she comes around and email them to me. Numbers were still quite high though. So, I told her that I will think about it, and started looking at other dealerships in the area. There was one more dealership in Bethesda (I will be leaving them a review in a bit. They definitely earned it), so I reached out to them. Right off the bat, they were super responsive and were crystal clear with their numbers. Their manager sent me the numbers, with detailed breakdowns, without even me asking them. I emailed Yulia back and told her that I am not interested anymore, since I got a much better price from their competitors, she responds with "As the leading dealership in the region, we're well-positioned to offer competitive pricing. If you could share the quote you've received, I'd be happy to discuss it with my manager and see what we can do for you." I sent her the quote I got from the competitors and told her that I will lease from Darcars if they can beat the competitor's offer, its been 5 days today, and I have yet to hear back from her. Not even "Sorry we cant match them" or any such formality either. So, to sum it up, Darcars Volvo's customer service is sub par, at best. They lack courtesy but there seems to be no shortage of attitude. May be their management need to have a little chat with their sales people, because Lexus dealership is right next door to them, and Telsa and BMW are not too far either. If they continue the same trend, Darcars Volvo's dealership will start seeing less and less customers. --- This same review is posted on multiple forums and review sites --- More
by mr_raja
Employees Worked With
Yulia Denika, Paola Mejia
September 12, 2023
In sales, Manny is the best, as the assistant to Alex Pedram. In Service, Jimmy is amazing! Very caring, thorough and honest, a rare encounter in the world of auto service shops. The dealership caters Pedram. In Service, Jimmy is amazing! Very caring, thorough and honest, a rare encounter in the world of auto service shops. The dealership caters to the customers in every way! If we buy or lease a Volvo, which we most likely will again, we would only deal with the Darcars Volvo in Rockville, MD. More
by verachawla
Employees Worked With
Manny Rodriguez (Sales), Jimmy Wong (Service), Alex Pedram (Sales)
August 25, 2023
The dealership was very helpful. Keavon was very friendly and knowledgeable. Although this car was not what we ultimately purchased the dealer did not pressure us and congratulated u Keavon was very friendly and knowledgeable. Although this car was not what we ultimately purchased the dealer did not pressure us and congratulated us on buying the car we loved! More
by nmcmahon211
Employees Worked With
Keavon
August 11, 2023
My first Volvo was purchased with the swift professional assistance of Kevin and La (friend referral). The perfect car was found, delivered and I didn't miss a professional beat. Grateful for the team! assistance of Kevin and La (friend referral). The perfect car was found, delivered and I didn't miss a professional beat. Grateful for the team! More
by mmmarylandhomes
Employees Worked With
Kevin, La
August 03, 2023
Efficient, friendly, and knowledgeable. The best experience in buying a car I have ever had. I'm in my 60s and have been to many dealers - Ford, other Volvo dealers and Subaru. The salesma The best experience in buying a car I have ever had. I'm in my 60s and have been to many dealers - Ford, other Volvo dealers and Subaru. The salesman and finance person did not push me into a decision. I would go back here when I am in the market for another car. More
by Gunda
Employees Worked With
Keavon Mokhari, Mark Filipovic
June 16, 2023
My overall experience during the purchase of my vehicle was excellent with my salesperson, Manny. He listened to the features I wanted and it was a very smooth process. He is always helpful even after the was excellent with my salesperson, Manny. He listened to the features I wanted and it was a very smooth process. He is always helpful even after the sale. I would highly recommend working with him. You'll have a great experience. More
by mi.carnegie
Employees Worked With
Manny Rodriguez
May 18, 2023
This is the way the car business should be done. I recently purchased a Volvo XC60 T8 Polestar from Darcars Volvo. It was the smoothest car buying experience I have ever had. Manny Rodriguez is cour I recently purchased a Volvo XC60 T8 Polestar from Darcars Volvo. It was the smoothest car buying experience I have ever had. Manny Rodriguez is courteous, knowledgeable, and professional. He answered every question in advance of my visit and spearheaded the installation of the accessories I asked to have added before pick up. He even sent the car back to detailing when I came to pick it up because a couple of spots were missed and not up to his standard. Daniel Kwaw was a dream to deal with while finalizing the numbers for the deal. I wish every sales manager approached getting deals done his way, Mark Filipovic from the finance team also was great. He were able to beat my own bank's discounted financing rate for a loan and getting through the paperwork was a breeze. Thanks guys! Stop going through the painful way of buying cars and just get one (or 2) at Darcars! More
by KingR
Employees Worked With
Manny Rodriguez, Daniel Kwaw, Mark Filipovic
