Currie Motors Buick GMC - Service Center
Valparaiso, IN
9 Reviews of Currie Motors Buick GMC - Service Center
Very unhappy with the service department,they schedule work that can not be completed. General store manager proved to be no help with this situation. work that can not be completed. General store manager proved to be no help with this situation. More
The quality of the service is excellent but god help you if you don’t get the woman service writer. The guys working the desk there are worthless. if you don’t get the woman service writer. The guys working the desk there are worthless. More
Apparently they removed my previous review again (two times now) which further emphasizes the abhorrent experience I was subjected to and the lack of professionalism of this place. Why Google would allow times now) which further emphasizes the abhorrent experience I was subjected to and the lack of professionalism of this place. Why Google would allow a valid review to be removed is also extremely concerning. Never do business with Paul Sur Buick GMC. The following encompasses the original review and an update with what transpired since then. I was treated in the most disgusting fashion at this establishment. I was directed by General Motors to take my vehicle to Paul Sur to have an issue with my vehicle addressed and to have the cost covered under warranty and through the General Motors Customer Assistence program if necessary. I paid out of pocket to have the "diagnosis" performed even though I showed up with the service bulletin from General Motors and handed it to them. I am now being told by General Motors that Paul Sur is not participating in the Customer Assistance process to get this known issue which should be covered under warranty addressed even though this is a known issue with this vehicle. I also was denied service in direct violation of the law pertaining to my use of a service animal. The managers went on to threaten me with legal action and to call law enforcement on me. They even told me they would not sell me a vehicle at all. This has been absolutely humiliating. Original deleted review: I want to make it will known this place is horrible. Whatever you do, take your business elsewhere. They literally violate complying with laws and the managers (Lee Lugo and the other man did not provide his name, but it is Mike Somers) treated me in the most abhorrent, discriminatory, and disrespectful manner by threatening me, saying they would not sell me a vehicle, and telling me they were going to call law enforcement on me. I even worked to share with them they were violating the law in attempt to de-escalate the situation and they persisted and said he did not care. I contacted General Motors to file a complaint and will make sure they are addressed to the fullest extent. This all transpired even after I paid them money for service on one of my vehicles More
Purchased our Acadia five years ago at Paul Sur, received great service. The service department has been great as well. They have been helpful, knowledgeable, timely and professional in servicing our vehicle great service. The service department has been great as well. They have been helpful, knowledgeable, timely and professional in servicing our vehicle. We purchased a vehicle from Team Chevy, within the last few year and while their sales department was great, their service department doesn't compare to Paul Sur. Paul Sur is working with us to service that vehicle as well. More
Emily Reshkin was an absolute delight! Emily was very helpful and the way she made sure my needs were met was more than welcoming. I love people with great customer service energy! If I n Emily was very helpful and the way she made sure my needs were met was more than welcoming. I love people with great customer service energy! If I need something again.. I'm going straight to HER!! More
Excellent Service Paul Sur has an excellent service shop. They go out of their way to provide exceptional service. Barb is great at explaining everything that is need Paul Sur has an excellent service shop. They go out of their way to provide exceptional service. Barb is great at explaining everything that is needed and scheduling appointments for us around our schedule. Great dealership! More
Service & Sales - excellent I have been a customer for many years with Joe Rains selling and Barb takjing great care of my many vehicles in Service. Happy Holidays. John J I have been a customer for many years with Joe Rains selling and Barb takjing great care of my many vehicles in Service. Happy Holidays. John J More
great service This is the second buick that I have purchased from them. All service has been by them and it is always top notch in every way. Barb Wilson goes out o This is the second buick that I have purchased from them. All service has been by them and it is always top notch in every way. Barb Wilson goes out of her way to meet my requests. I would gladly recommend their service department. More
Excellent Service Department. This is my second truck & 1 car I purchased from Paul Sur and have had nothing but excellent service from Them . Barb Wilson has always treated my sel This is my second truck & 1 car I purchased from Paul Sur and have had nothing but excellent service from Them . Barb Wilson has always treated my self & wife with the best respect and excellent advise. More