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Crown Acura Richmond

Richmond, VA

4.9
488 Reviews

8704 West Broad Street

Richmond, VA

23294

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Showing 488 reviews

May 02, 2024

William is always nice and very helpful when I come to get my car serviced. He keeps me informed of the status of my service and what’s needed on my next visit. More

by salston21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Alford
May 02, 2024

Consistently excellent! This dealership is a gem in Richmond - worth going out of your way! Matt and William were outstanding once again. Five stars! More

by Longtime Honda and Acura Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Wesley Hardaway, Manny Badias, Matt Rooney
May 01, 2024

Got great service and loaner for a routine oil change and tire rotation. Very professional and overall a great experience! More

by dsamva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
April 29, 2024

Great dealership and the staff is really awesome. Jamel the sales associate is really great. More

by kcsoccer9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alford, Matt Perry, Jamel Chatman, Manny Badias
April 28, 2024

Our recent experience with Crown Acura Richmond was excellent in every respect. Everyone we were in contact with was very helpful and friendly. Alton Trainum in particular went above and beyond the ca More

by jrn8z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
April 27, 2024

Have always gotten quick great maintenance. This past week took longer as they were really busy. More

by Ljk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
April 24, 2024

Exceptional customer service. My service advisor Willy kept me informed of the progress of my service. More

by Jcbmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Burks
April 23, 2024

Mike did an excellent job during my recent visit. He kept me posted on all of the work being performed. My car was washed and ready at the time promised More

by hsmith1151
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
April 22, 2024

I’m always pleased with the Service at Crown Acura. Mike is always a pleasure to work with. More

by eacollins0322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
April 21, 2024

Alton Trainum is the best! He’s very attentive, very caring, and understands what he’s talking about. He’s my guy. More

by Darrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alton Trainum
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