Cronin Ford North - Service Center

My experience is on service, this does not apply to sales. I have had regular services done here as in a oil change with no complaints. I just had a recall done as well with no complaints, but I had a sales. I have had regular services done here as in a oil change with no complaints. I just had a recall done as well with no complaints, but I had a issue with my f150 engine making some rattling noise and a popping noise during acceleration and letting off the gas. The 1st appointment they test drove truck and heard what I was hearing and then had me drive the truck with a mechanic and he mentioned that he believed it was cam phasers going out, they then had there master mechanic drive the truck and he couldn't make it duplicate for him. They reset the pcm and told me to drive it and when my recall parts come in they would revisit it. Now in between appointments they truck still does what it has been doing, fast forward 2 weeks and they do the recall and tell me they couldn't get it to duplicate what they heard the first time having the truck. They give me my truck back and I drive not even a half a mile down the road and it's acting up still. I'm not sure if they just didn't want to fix it, or just not qualified to diagnose it and fix it. I definitely will not be returning here and I will not recommend anyone here for service work. More

Really fast and reliable! My 2012 Ford fiesta has transmission problems, and we called ford Middletown, costumers service are fast and easy to talk with within that day we drop My 2012 Ford fiesta has transmission problems, and we called ford Middletown, costumers service are fast and easy to talk with within that day we drop my car and got fixed the other day.. not even 24hrs. I got my car back! Well done and reliable. More

Fixed my vehicle They fixed my vehicle that a different shop that was not affiliated with them at all was unable to repair. They actually fixed the mess that the othe They fixed my vehicle that a different shop that was not affiliated with them at all was unable to repair. They actually fixed the mess that the other shop made of my vehicle after taking it to them about 8 times, that they were unable to repair. I had only taken it in for a tune up and the other shop damaged my vehicle, and Middletown Ford fixed it. Thank you Middletown Ford for helping me out. More

A happy customer. Middletown Ford repaired our truck. After a few concerns of ours they made sure they listened to us and had our truck sparkling clean and tinted windo Middletown Ford repaired our truck. After a few concerns of ours they made sure they listened to us and had our truck sparkling clean and tinted windows fixed along with the collision repairs needed. They did a great job of repairing the side of our truck. Looks brand new! Thank you Middletown Ford for doing a great job! We will recommend your body shop to friends and family. This is the second vehicle we have taken to Middletown Ford and we are very pleased with their work. Thanks for making my husband very happy with his truck!!!! More

Went back to Middletown Ford on 01/02/2014 after receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. receiving an offer for an oil change for $14.95. Set the appointment for 07:30 am. Arrived outside the Service garage door at approximately 07:15 am. Though I saw people milling around inside the service department, the Service door did not open until 07:40 am. Service area was just horrendously filthy. Customer waiting area looked like it had not been cleaned in years. John Walton approached me in the service area to indicate that service employee found wear on the drivers front tire. I'm assuming that was his attempt to push me to purchase tires. I declined. I waited approximately another 30 minutes, and realized that no one had approached me about the car being ready. I entered the service area to find that the work on my vehicle had been completed, and that no one had told me that it was ready to go. Found John Walton on the phone, and four other employees just standing around (right in front of me, shooting the bull). I waited until Walton's call had concluded, and asked him about my vehicle. Very strange dealership. Makes one wonder why anyone would do business with this place. Employees didn't seem to care, about the customer or the work. I might put up with this treatment for a half-price offer on an oil change, but I would NEVER take my car to Middletown Ford for any other service. Lord knows, I would NEVER waste my time purchasing a vehicle from them. More

Visited the service department (and the dealership) for the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department the first time after receiving a coupon in the mail for a $14.95 oil change. Visit was the day after a snowstorm; entrance to the service department was NOT cleared. Was concerned that the hard packed pile of snow & ice in front of the service department entrance would cause damage to the underside of my vehicle. Person in charge of checking my vehicle in referred to me as BUD; FYI: Fellows, that's just unprofessional. Try SIR or Mr. next time. Waiting area and bathroom for customers was filthy. Coffee was available; no sweet and low or splenda. Can't really recommend the dealership. I suppose I'd try it again if a deal was offered on a cheap oil change. More