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Crestview Cadillac

West Covina, CA

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18 Reviews

2700 E Garvey Ave S

West Covina, CA

91791

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Showing 18 reviews

January 23, 2024

I wouldn't recommend purchasing or servicing your cars at Crestville. To start the service department is terrible. After all said and done they sold me a lemon. Stay away take ur money elsewhere. No quality More

by hernandzv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Let's say all failed, Ted Hwang
Jan 25, 2024 -

Crestview Cadillac responded

Our team has acknowledged this review.

May 20, 2023

I was shopping around for a Cadillac and I ended up going with his dealership because I was fortunate enough to find someone like Avia Yin to help me with my purchase. She made it straightforward and smooth More

by slcontact21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avia Yin
May 23, 2023 -

Crestview Cadillac responded

Your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best Regards, Ted Hwang - General Manager

February 07, 2022

The service department at this dealership is filled with liars and crooks. I would highly advise against anyone using this place to service your vehicle. Specifically watch out for a guy named Wayne, he’s l More

by WayneisaCrook
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wayne
Feb 08, 2022 -

Crestview Cadillac responded

We acknowledge this review.

Feb 09, 2022 -

WayneisaCrook responded

3 Clear Facts About This Dealership: 1. They turned the warning indicator off my vehicle without fixing issue endangering my family 2. Refused to honor my warranty based on a disagreement 3. Jeopardized my safety by canceling part meant to fix my vehicle Crestview Cadillac Service Department ran by Paul Cummings serviced my vehicle. Through the process Wayne an employee failed to communicate with us on the status of our vehicle. When confronted about leaving us stranded with no vehicle during a "warranty" issue and not communicating with us about what was going with our vehicle. They refused to service the vehicle, turned my warning indicator off, and canceled the part meant to service my car. I've reached out to Ted their GM via email to resolve this issue, however rather than address why customer safety isn't their priority they reported my Yelp review. This is what can happen to you if you use this dealership

September 01, 2021

Hi my name is Ed . On March 30 th . my wife and I had the pleasure of working with Avia Yin on purchasing our Cadillac XT5.. Wonderful car and even better people to work with . Thank You Crestview Cadillac . More

by edandmonica79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avia Yin
Sep 03, 2021 -

Crestview Cadillac responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Best Regards, Ted Hwang - General Manager

March 08, 2019

Professional, polite, family oriented staff. Have purchased one Escalade and have leased two Escalades during the past 12 years with Crestview. Staff is always polite, helpful and responsive to a More

by Bill Siegl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beverly Harmon, Finance Manager does a great job. We enjoy visiting with her when we purchase a new vehicle.
Mar 10, 2019 -

Crestview Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best Regards, Ted Hwang - General Manager

September 29, 2012

I came, I saw, and SHE conquered ME... I was on the 10 freeway and saw the Crestview Cadillac sign. So I decided to have a look. I was welcomed by Julie, and told her what I wanted. A 2012 Cadillac CTS w More

by Rayknowsall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julie Johnson
May 14, 2012

The times I have had to bring my car in for any type of service Wayne has always taken care of everything I needed, explained everything. The only thing I would change if I could was I wish I had bought my More

by BoughtonR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Bristol
May 08, 2012

This service manager went above and beyond in trying to determine what problem was and in assissting me in every way until car was repaired. More

by lidiae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Bristol
November 09, 2011

I donn't impressed by David Aguilar, didn't make my expericence at all, he didn't attentive and answered all my question,also has bad attitude, was not impressed at all this time. More

by sandsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Aguilar
March 23, 2011

Jacqueline made my experience at Crestview a good one, she was attentive and had answers to all my questions. I have had my CTS for over a month and couldn't be happier. I know that for a fact that I will More

by acruz909
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacqueline Vrooman
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