Crestmont Buick GMC - Service Center

Hello, I purchased my vehicle from the dealership. The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it The sales part was excellent. The service is the lack of communication between the female service advisor, and the service manager is horrible and it leaves the consumer feeling so uncomfortable and if the car is going to get the service it was brought there for More

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Reliable and good service. Service rep was very helpful and nice. Will return again for additional services. Service rep was very helpful and nice. Will return again for additional services. More

It took a hour to reach anyone on the phone , all calls went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY fo went to automation answering machine. When I finally got the answering machine then I made my appointment for service. Was scheduled on a TUESDAY for service, however my car was not serviced until Friday. I had to call repeatedly and leave messages to receive any information. The the service manager gave me some outrageous estimate before he realized he had my car mixed up with some other car , I am a Buick customer have purchased 4 new Buicks in my lifetime. Love Buick cars always have had great service experiences . However Crestmont Buick GMC service experience was just Awful, POOR communication , UNPROFESSIONAL personnel. I am in the market to purchase a 5th new Buick and I will not even consider Crestmont Buick GMC because of the service. SERVICE means EVERYTHING!!!! Check my record I have purchased a Skylark new from Bill Lake Buick A Century from Cobbledick Buick a century from Bill Lake Buick and a2010 Buick LaCrosse from Steve Barry Buick . I do not recommend Crestmont Buick GMC to anyone !!!! More

Look at my car at a timely pace. Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on Service manager Hannah was great but had the experience of working with Dan also. Spoke to mechanic who also was very open about what was going on with my car More

I paod for parts some of which were supposed to be in 2 weeks ago. I haven’t been contacted by my service rep. What did I pay for? weeks ago. I haven’t been contacted by my service rep. What did I pay for? More

Everyone was helpful. Mechanic was great since what I needed repairing was a 1990 Reatta. Mechanic was great since what I needed repairing was a 1990 Reatta. More

The staff at Crestmont was excellent in all phases and we were satisfied with the entire visit were satisfied with the entire visit More

Trusted and reliable service team! Will continue to trust them with my scheduled maintenance. Thank You! Will continue to trust them with my scheduled maintenance. Thank You! More

Dan & Hannah were professional, courteous & prompt. My service was completed on time and on budget. My service was completed on time and on budget. More