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County Ford

Graham, NC

Overview
Reviews
Vehicles
3.9
75 Reviews
Call Dealership (336) 226-6301

105 Auto Park Dr

Graham, NC

27253

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Showing 75 reviews

April 22, 2024

Talked to county ford and asked if everything I wanted on this car was on it and working. Was assured it was. After the purchase I find out that I was lied to about this car. Not only was everything not work More

by larryrenfrow3910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Belcha and service manager
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Apr 22, 2024 -

County Ford responded

Dear Larry, I apologize for the issues you've experienced with your recent vehicle purchase and the inconvenience caused by the recalls. As the General Manager, I truly understand your frustration and disappointment. Please know that recalls issued by General Motors are indeed free to you as the customer, and it is imperative that these recalls are addressed promptly for both safety and performance reasons. I want to clarify that while we are committed to resolving any issues with your vehicle, due to the nature of the recalls and the requirement for specialized care, only authorized Chevrolet dealerships can perform these services. I understand that you live out of state, and to ease your burden, I would be more than happy to assist you in scheduling these necessary recall services at a local Chevrolet dealership near you. Your safety and satisfaction are of utmost importance to us, and we want to ensure that your vehicle operates as intended. In regards to your concerns about the accuracy of the information provided to you prior to purchase, I am sorry for any misunderstandings or misinformation that may have led to this situation. As a dealership, we strive to uphold the highest standards of transparency and customer service, and it is disheartening to hear that your experience fell short of your expectations. I appreciate the effort you put into visiting our dealership and choosing us for your vehicle purchase. Your satisfaction and trust are integral to us, and we are committed to finding a resolution that leaves you confident in your vehicle and our services. Please feel free to contact me directly at 336.226.6301 so we can discuss the next steps in addressing the recalls with your vehicle. Your feedback is valuable to us, and we are dedicated to ensuring that your concerns are resolved to your satisfaction. Thank you for bringing this matter to our attention, and I look forward to assisting you in resolving these issues promptly. Sincerely, Sebastian Olivares, General Manager County Ford.

Apr 26, 2024 -

larryrenfrow3910 responded

Have made several calls with no response

Apr 26, 2024 -

larryrenfrow3910 responded

Belcha and service manager and the sales manager are the gentleman that took my check all lied about everything working on this vehicle

Helpful
April 03, 2024

Friendly and helpful. They took time to get me into the car that fits my needs More

by Bigenos1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob
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Helpful 1
January 21, 2024

Easy to work with. Reggie was a great salesman! Would go back for another vehicle purchase More

by Hathlm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
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Helpful
January 10, 2024

My purchasing experience wasn’t the best. I was told the lowest APR rate was 7.9 I decided to go threw my bank and they give 5.74, then they told me they could match that. But before 7.9 w More

by Mcclellanpower83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathen Spoon
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Helpful
December 12, 2023

The dealership had good inventory on hand and plenty of knowledgeable sales staff on hand to assist with any questions More

by charlielong333
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan
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Helpful
October 12, 2023

Wonderful Experience. ..Sales Manager "FADI" & Sales Rep. "WILLIAM" was so helpful and professional. And the process did not take long. I would definitely recommend County More

by GEORGETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Ayoub,Fadi Bekhet
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Helpful
October 02, 2023

You make a purchase for over 80k and they act too cheap to fill the gass tank up or do a oil change. I feel like it's distasteful and shows how little they value you as a customer. I went to buy Ford becau More

by Wolkooski O.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
N/A
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Helpful
October 01, 2023

Wonderful experience! My sales associate ‘Shawn’ was very accommodating, helpful and professional. I’m very pleased with my new 2024 Redesigned Mustang GT. I would definit More

by EVSTANGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Williams
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Helpful
September 27, 2023

Sales rep was great to work with and very friendly as well as the finance guy was really helpful on working with me on getting the best deal possible More

by dlarrimore4316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruey
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Helpful
August 25, 2023

I was instantly greeted when I arrived at the dealership. Everyone was so helpful. And the process did not take long. I love my new Escape. More

by misscee32
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raheem Wilson
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Helpful
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