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Cortese Chrysler Jeep Dodge RAM Mitsubishi

Rochester, NY

4.7
1,912 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2400 W Henrietta Rd

Rochester, NY

14623

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Showing 1,912 reviews

May 25, 2024

Terrible service. Took my Ram1500 in for an oil change and tire rotation. Service was not completed correctly which caused my truck to be left at the dealer for over More

by townsend972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff LaMartina
4.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Great service excellent work done on my car. Friendly anchor service were recommend to others. More

by naimiet1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2024

Wow, such a positive experience! I would like to thank my salesman Weston Brainerd for taking such good care of me. He walked me through the whole buying process and explained everyt More

by cindy200
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Weston Brainerd, Ray Brzezinski
May 21, 2024

Had an issue with this dealer listing "coupons" under service coupons on their website, then the service rep does not honor them. The service rep, Mike Nazzoro, is rude to customers and unwilling to appl More

by JTall
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Nazzaro
May 20, 2024

Mike is always helpful and informative when I drop off my truck. The service is top quality and performed in a timely manner. More

by nicolamcdermott2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Navarro
May 19, 2024

This dealership has been the only place we purchase a car or have our cars maintained in the last 40 years. Nick Nazzaro is absolutely wonderful. Before him were many other wonderful service advisors. The More

by dspaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Navarro - See above.
May 15, 2024

Everyone was very polite and helpful. My experience with my advisor was informative and complete. More

by vmitchell21
Recommend Dealer
Yes
Employees Worked With
Can remember the name of my service person, I think Mike ......
May 16, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business.

May 14, 2024

This was the FIRST experience purchasing a vehicle where I didn't feel like my sales associate was trying to push me into buying something I didn't want or need. I have been to MANY dealerships and usually More

by lisa_mejia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Dunkleberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Lisa, thanks for allowing us to earn your business. We hope to offer friends and family members of yours the same experience. Thanks again!

May 13, 2024

I brought my Pacifica in because the transmission was grinding at low gear changing. I was told that all was good and no one could find a problem when test driving. It still makes a lot of grinding. I More

by WAYNENIK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Hello Madeline, thank you so much for your feedback. To be able to address the concern we would need to duplicate the concern to diagnose it. I do apologize that this has been your experience. Please feel free to stop in when the concern is present and we will be glad to be of service. Thank you for your business.

May 11, 2024

Jordi@ Mitsubishi/Cortese was exceptional. CORTESE serviced my 2022 Eclipse X . Service was excellent Jordin was exceptional. I appreciated all my interactions with Mark, who was my init More

by Deb V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordi
May 13, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Deb, thanks for taking the time to give us your feedback. We appreciate your business.

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