Coos Bay Toyota - Service Center
Coos Bay, OR
Hours
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
65 Reviews of Coos Bay Toyota - Service Center
Made an appointment for service. Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tir Had my interior dome lights checked, rotated tires, and had drivers seat checked. Waited 3 and a half hours. I figure 15 minutes to rotate tires, 15 minutes to pop off dome light module and check bulbs. So 3 hours to take driver's seat apart and diagnose? Wow! The receipt for the interior lights have the tech state they took the lighting module apart, found the bulbs were not working, put in new bulbs, and saw them work . The problem is---- after they found the new bulbs worked they took out the working new bulbs and put the broken not working bulbs back in. Charging me $130 to do so. The service rep, Henry, told me when I returned to pick up the car that new bulbs only cost $35 to replace. But Henry never attempted to call me for an approval of $35 to fix bulbs. Henry also knew I live in Gold Beach and drove 4 hours RT to get to the dealer. Now I have to return for another 4 hour RT drive instead of having the bulbs replaced for a measly $35. Again. So they replace the broken bulbs, take out the working bulbs, and put back in the broken ones? Why not call me over the 3 and a half hours I waited? For a measly $35? Then. Henry tells me they took the driver's seat apart and it needs a new motor. I show Henry a Service Warranty I bought from an Utah Toyota Dealer last year. Henry tells me that he will call the warranty company to get approval for coverage on the $1800 seat motor replacement. That was 4 days ago and nobody has called to tell me if the seat motor is covered by the warranty. Obscenely poor customer service. I have done business with over 6 Toyota Dealers and this one is by far the worst. More
Poor customer service experience manager Lori is RUDE, lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs lies along with Brady never knows what's going on.. one day your car is ready next day. Car never been looked at. Lori yells at customers then hangs up... very disgusting service ! Poor poor rating More
Did not meet expectation- I took my vehicle in for scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted scheduled servicing. When I scheduled the appointment I discussed in detail the services I wanted performed on my vehicle, at that time I was quoted a wait time of 2 hours. When I arrive the I again asked how long the requested services would take and I was quoted 2.5 to 3 hours. The service visit was over 4.5 hours and the facility misplaced my keys. I requested to speak to the service manaer Lori. Lori then explained to me that service time is not supposed to be quoted, and eventually a staff member was able to find my keys on the desk of a service writer who was not there. A few days after my appointment I received a survey for Toyota Corp. asking if my vehicle had been serviced within the time qouted (?). Now I find that all the items that were to be completed were not even done and I will now have to take my vehicle to someone to have the service completed. More
While on vacation along the Oregon coast, we suffered a break-in that included smashing the passenger window. Although Coos Bay Toyota was completely booked, they found away to schedule us for the replace break-in that included smashing the passenger window. Although Coos Bay Toyota was completely booked, they found away to schedule us for the replacement of the window. I am forever thankful to them for helping us salvage our vacation. When I arrived, I was treated like a king! Thank you Coos Bay Toyota. Rick Payne - Boise, Idaho More
Customer Service I am so impressed with this dealership!! From the moment I walked in the door with my mother Joyce, to today. Everyone from Lori, the Service Desk I am so impressed with this dealership!! From the moment I walked in the door with my mother Joyce, to today. Everyone from Lori, the Service Desk manager, Glen the Dealership manager, and Amanda, the Finance Manager. The man that works in the office to the right of Glen, to the Service employees that would pop through. Steve, Salesman, everyone is sincerely friendly. All we own is Toyota, we've been in MANY Dealerships, and this one is by far the best, hands down!! We are going to be purchasing a new Corolla for our granddaughter. I don't see why anyone would go out of town to purchase a car or truck? When you have, what you have with Coos Bay Toyota. More
Sales and Customer Service They are very helpful and attend to your needs promply.They check with you to make sure you are happy with your purchase from them. They are very helpful and attend to your needs promply.They check with you to make sure you are happy with your purchase from them. More
The best Service Experience Anyone could ask for. Had recall issues With my 2010 Camry That I purchased new from a another Dealer that I was unhappy With their resolve of the recall.. Coos Bay Toyota Had recall issues With my 2010 Camry That I purchased new from a another Dealer that I was unhappy With their resolve of the recall.. Coos Bay Toyota Dealer Service center Went out of their way to resole the problems. could not ask for Better Service, Me Living 30 miles away, The Service Manager Ted Noble An Staff Went out of their Way to provide transportation so I could transport a Friend to an from Eye surgery clinic While my service was being done. It was completed the same after noon. More
repairs I had rodent damage to my air compressor and hoses. My awesome service person, Summer, told me the bad news awhich was the cost and then suggested I c I had rodent damage to my air compressor and hoses. My awesome service person, Summer, told me the bad news awhich was the cost and then suggested I check my insurance coverage because it probably was covered. It was, the certified mechancs handled it and I am once again happy and so is my Prius. More
Great place Friendly staff, and nice cafe. Comfortable waiting area and very dog friendly.. Even a small dog park. Work was done in a timely manner and even got t Friendly staff, and nice cafe. Comfortable waiting area and very dog friendly.. Even a small dog park. Work was done in a timely manner and even got the truck washed! More
Clean up your crew. Second experience trying to rent a vehicle from this location, and sad to say it never improved. The rental agent, Sam, had to be called to his desk M Second experience trying to rent a vehicle from this location, and sad to say it never improved. The rental agent, Sam, had to be called to his desk MULTIPLE times, and finally showed his face after 20 minutes. Did not go over contract or rules, and neglected to inspect vehicle before letting it go. There were pen marks on the ceiling. My second attempt, same scenario. No rental agent anywhere to be found. Asked the gals in the cafe to help locate him, and they rudely replied that we needed to leave because they couldn't help us. I made my way over to the door greeter, Rita, who gladly paged him. She then did so two more times before we saw him. In which he took my information, threw the car key at me, and said goodbye. I asked him to inspect the vehicle with me, and he tossed a clipboard with another contract on it at me, saying it was my responsibility. I'm pretty positive that is his job. So I proceeded outside with this clipboard and did Sam's job for him as he is obviously incapable. I wrote down my damage, and returned the clipboard. Wonderful atmosphere in the dealership, but never in my life have I been treated so rudely! I was sure to tell my family and friends of my experience, and they relayed it to theirs. Between Sam and the cafe girls, I'm not sure how you have any business at all. More