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Columbia Acura Inc - Service Center

Cincinnati, OH

4.5
1,210 Reviews

1,210 Reviews of Columbia Acura Inc - Service Center

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May 11, 2024

They were efficient and its was an overall positive experience. They even helped me with an issue different from the oil change that I came in for. More

by J.GEGLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

The last 2 visits required me to return to the dealership to fix an issue that resulted from the visit. I have great trust with the folks That I deal with to resolve any issues I encounter. Jamey and Alex More

by SRS316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Morre, Alex Hauenstein
May 10, 2024

Customer service was excellent. . my service took a little longer than expected but they made sure that was not inconvenienced. More

by KIMBERLYROSS0219
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie
May 10, 2024

Reception at front desk in service poor. My presence was not acknowledged and required a long wait. More

by RTVS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon McFarland
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Easy to schedule appointment and when follow up was needed they got me in asap More

by JULIEWERT922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Very good experience. Jamie in service department was attentive and helped me with my automotive questions. The cost is significantly higher than going to a non-dealer g More

by PAMELAHATALKAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamey Moore and Bryan Lawson
May 10, 2024

We absolutely love our guys at Columbia Hyundai. They make sure we have updates throughout our stay and always give us the best service! More

by DANIELLE.DIEDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Conte
May 09, 2024

After making an appointment, 1 3/4 hour for an oil change is too long. More

by NEWMYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Great staff. Very helpful! Addressed my concerns very effectively. Communicated to me in a very timely manner. More

by KPEMBAUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

Had a low tire and they were able to check it out right away. Kept me updated and when turned out the tire was not repairable, explained all charges. Best service dept ever! More

by njkowatsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon McFarland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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