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Coleman Buick GMC

Lawrenceville, NJ

4.0
281 Reviews
Top 5 reasons to purchase a vehicle from Coleman Buick GMC: 1. Reputation - Third Generation Dealer. Family owned and operated for over 61 years. 2. Courteous and Professional staff here to assist here in every facet of your purchase. 3. Selection - We carry a huge selection of both new and certified pre-owned vehicles. 4. Service - We will be there for you before, during, and after the sale. 5. State of the art facility conveniently located off Interstate 295 and Route 1. We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience. Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and used inventory. We can help you find exactly what you are looking for.
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100 Renaissance Blvd

Lawrenceville, NJ

08648

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Showing 281 reviews

February 07, 2024

They said tires were bad, wife told them not to change, they did it anyway! More

by PISSED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Feb 08, 2024 -

Coleman Buick GMC responded

Sorry to hear this. I would certainly like the opportunity to look into this further but unfortunately I have no name or contact information to go off of. Could you please contact me directly at kristina.mccoy@colemanautos.com or 609-895-8000 to discuss further. Best, Kristina

August 16, 2023

Called the service director in reference to work that was supposed to be done on my vehicle. He said he would call me back with in the hour and this is what the service writer told me yesterday. I believe it More

by Santamatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Coleman Buick GMC responded

Thank you for taking the time to speak with Ed our Service Director to try and rectify the situation. I am glad to hear you were able to come to resolution that you were satisfied with. If you need anything else in the future please don't hesitate to contact Kristina in Customer Care at 609-895-8000. Have a great day.

March 06, 2023

Service was good . The wait time was very reasonable. Would return to have my car serviced again. More

by Lwill39368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 09, 2023 -

Coleman Buick GMC responded

Hi there, thank you so much for your positive comments about Coleman Buick GMC, we appreciate your business. Hope you have a wonderful day!

December 10, 2022

This truly is an amazing car dealership. I bought a certified pre owned Buick suv at another dealership two months ago. Yesterday a check engine light came on. I was frantic as I only had th More

by garrettlinder87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyndi Bianchi, Nicole Loya, Eric
May 13, 2022

High pressure sales person. Didn’t feel personable at all and would not recommend her. More

by Andy984
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeannette Hosri
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Coleman Buick GMC responded

Hi Andy, apologies that your experience at Coleman was less than satisfactory. That's surprising to hear because Jenna is one of our top sales associates. I would like to get some more information from you on what happened. Unfortunately I don't have your full name to look in our system for your phone number. Could you please call me directly to discuss, 609-895-8000 and ask for Kristina. Talk soon.

March 27, 2022

I was completely satisfied with my service and experience as always at Coleman. Thank yiu More

by Jermaine.jonesd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cyndi
March 25, 2022

Jeannette and the staff did a phenomenal job of going above and beyond for me!! A pluses all around More

by dilirob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Giuffre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Hosri
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2022

Phillip that works with Ed K. Is to be commended on his knowledge of how things work in our GMC truck. He took his time to make me feel safe and secure of how things work. He neve More

by Joann warwick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Northam
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2022

In 1999 I was so lucky to have discovered this dealer. Between 1999 and 2012; I purchased 4 new vehicles from Coleman. I live within walking distance of serviced all of my vehicles. The sales experience, More

by RandiRN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Korenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Guadarrama
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

Very discriminatory. Called Friday morning for an appointment for Saturday morning. Got a call later that evening that they don’t have technicians to work on my vehicle until Monday. (Understandable, More

by GMC 12
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Name not listed. Service Manager
Sep 29, 2021 -

Coleman Buick GMC responded

Dear Ms. Foley, At Coleman we take customer satisfaction very seriously and hate to lose any customer. Through several complaints on your end, we diligently made every effort we could to ensure you were satisfied. We spoke with General Motors several times to accommodate your discontent and were even able to extend your warranty to maintain your satisfaction. However, even through the many efforts we’ve made it seemed that you continued to have disapproval with our service department. We feel that we have bent over backwards to keep you as a customer. Ultimately it came to a point of realization on our end, that although we don’t want any customer to leave we felt it would be better suited for you to get your vehicle serviced at another dealership/service center that may be a better fit for you and what you are looking for. As mentioned above we continued to do the right thing by you and always strived for 100% customer satisfaction, so I’m sorry but I am unsure about your claims stating that we were discriminatory in anyway. If you wish to elaborate, I would be more than willing to listen. At Coleman, we do not tolerate discrimination of any kind against our customers or employees. We hope that you are able to find a suitable location to service your vehicle and wish you all the best. Should you wish to discuss further please give me a call at 609-895-8000. Best Regards, Kristina

Sep 29, 2021 -

GMC 12 responded

I believe this rating was to be anonymous. I don’t appreciate you addressing my name. I didn’t address any names, so I feel the respect should have been reciprocated. And as far as the complaints. They were all valid complaints and the last one was because I was told my tires were rotated, it was written down that they were rotated, and they never were. When I called it out at the dealership, I got attitude from the PREVIOUS manager. He was wrong and talking down to me as a female. The PREVIOUS manager put down to refuse my truck for service. So when the current manager called he couldn’t explain at all why I was being refused service. As a manager, if you are refusing service, know the facts so you can communicate with the customer on the reason why, instead the current manager just hung up on me.

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