Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Coggin Toyota at the Avenues

Jacksonville, FL

Overview
Reviews
Vehicles
4.6
3,083 Reviews
Call Dealership (904) 470-3797
View Awards

11340 Philips Hwy

Jacksonville, FL

32256

Directions

By Type

Showing 3,083 reviews

May 06, 2024

Martin jose who is not a good dealer who doesn’t speak or take care properly More

by Razz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Jose
Report | Print
Helpful
May 04, 2024

James was very helpful in explaining what my vehicle needed and answered all my questions. The waiting area is pleasant and I love the fact that there is no volume on the TV’s! More

by Frances Hall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hoffman
Report | Print
Helpful
May 01, 2024

Coggins Toyotas at the Avenues in Jacksonville is the Best, I am always satisfied with their service advisors recommendations. Good Job! More

by Caraballot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Martin
Report | Print
Helpful
April 29, 2024

Intake clerk diagnosed my truck without a test drive. Needless to say his diagnosis was wrong and my vehicle is still not fixed More

by andreratliff2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Boykin
Report | Print
Helpful
April 29, 2024

Dealership was able to give best OTD price with minimum intervention which is important for those crunched for time. More

by Scott
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Leah and Eric
Report | Print
Helpful
April 25, 2024

I made an appointment for 9:20 but my car was not even inspected until 11:10. To me that is not an acceptable wait time especially if you’ve made an appointment in advance. More

by Ceilbrooks12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Helpful
April 23, 2024

Had a wonderful experience, Luke Imerini was very helpful in finding a car that met all of our needs! Will definitely be recommending to friends and family! More

by angelasitzler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Imerini
Report | Print
Helpful
April 22, 2024

Rep. Very friendly from the moment I called and in person. And answer all my questions and always informed me about the vehicle. More

by Zlodivero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah , Philip Martin
Report | Print
Helpful
April 22, 2024

Good dealership- good customer service Timeliness and provides clear information Relable professionals for the car service More

by Jp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius
Report | Print
Helpful
April 22, 2024

The service manager was great. If it wasn’t for Ron I would never come back here again. There is no direction and very disorganized. I was standing there for quite some time befo More

by nkbonfig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron
Report | Print
May 02, 2024 -

Coggin Toyota at the Avenues responded

Thank you for taking the time to share your experience. I'm Jonathan Masanto, the Service Manager, and I sincerely apologize that the overall experience at our dealership wasn't up to our standards. I'm glad to hear your interaction with Ron was positive. We're committed to providing excellent individual service, but it's clear we have room for improvement in our reception process. Your feedback will be extremely valuable as we review and retrain our staff to ensure a smoother, more welcoming experience for every customer. Would you be willing to speak with me directly so I can get more specifics about your experience? Please call me at 904-470-3730

Helpful
1
2
...
309