Clay Cooley Volkswagen Of Richardson - Service Center

“K. J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone ther J.” was so good about keeping me informed as to when the driver would be ready to pick me up at home. Super nice guy on the phone. Also, everyone there was helpful no matter what I needed at the service building for 50K Mike checkup. I had misplaced my Family Plan Ins papers but a man in the sales and finance building knocked his socks off to get me a hard copy and determined I did have the 5 yr plan. Until 2028. Was not sure and since I’m moving and driving out of state I really needed to know these things. My day was better all in all. More

Very courteous and professional service, especially, DJ. Please keep it up. I like the video message option Please keep it up. I like the video message option More

I drop my car and don't even clean up my car leave trash inside really. trash inside really. More

JulieAnne is so great to work with! She explained everything upfront and kept me informed of progress. I brought my car back here because of her. She explained everything upfront and kept me informed of progress. I brought my car back here because of her. More

Everyone very courteous. Had to leave b fore getting diagnostic. Not no one fault but mine. I will be going back on Tuesday to let finish Had to leave b fore getting diagnostic. Not no one fault but mine. I will be going back on Tuesday to let finish More

Great communication between me and the advisor. Car was clean and washed before I arrived back at the dealership. Car was clean and washed before I arrived back at the dealership. More

Good service and efficient execution. I am satisfied with the maintenance service, repairs/change are not going overboard. I am satisfied with the maintenance service, repairs/change are not going overboard. More

Fast service and polite staff. Always a pleasure to visit this service department. Very professional Always a pleasure to visit this service department. Very professional More

Excellent service with friendly people. Very honest and considerate. They know how to take care of customers and I was very pleased. Very honest and considerate. They know how to take care of customers and I was very pleased. More

Extremely poor service after the sale! Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technic Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technician that was suppose to have made the key has not been able to do so and there has been no word from Clay Cooley. I continue to leave text messages and still no response. Buyers beware of poor service after the sale. More