City World Ford - Service Center

Only honest people here is the service advisor and the mechanics. Michelle was the best service advisor anyone can ever have. And as for the Manager at service your a xxxxxxxx. Stay away from city world f mechanics. Michelle was the best service advisor anyone can ever have. And as for the Manager at service your a xxxxxxxx. Stay away from city world ford and stay away from service with these bozos. Sad that good people have to do what the manager says. More

Thank you Ralphy for your amazing customer service and helping my family pick out our dream car . helping my family pick out our dream car . More

Friday, March 28, 2020. I am having a very unpleasant Friday, March 28, 2020. I am having a very unpleasant experience with Citywide Ford right-now!!! One issue is communication, the other is dishones Friday, March 28, 2020. I am having a very unpleasant experience with Citywide Ford right-now!!! One issue is communication, the other is dishonesty and the other is faulty work. Three days in now and the original issue I bought it here for, is still an issue. Although they’ve told me it would be fixed. More to come. The details I went to Citywide Ford service facility for a passenger door faulty switch. I asked the service writer to check for recalls on the vehicle, he did. And found the issues was a recall issue and it was “repaired”. They call me and say the car is ready, I go back to pickup my car and now there’s a check engine light on, which was not on when I dropped off the car. Now I’m at $60 in Uber back and forth. The service writer, Lied and said he told me about the light being on. (I would not have spent $60 to go to the dealer just to say fix it.) I would have had it checked/ repaired without making a useless trip! And as I checked the original repair, it was not complete. I tell them to proceed with the additional repair. Then I get a call that the car is ready and the cost is $1,600! I ask the service Director if he could make a consideration on the bill due to the previous wasted trip. He starts complaining about his customers and adds me to the list of “pain in the xxx” customers and refuses to give any consideration for his lying representative. I pay the bill and begin to check my vehicle and find the original issue is still present! Passenger door latch assembly which no longer allows the vehicle security system to work nor does the remote start work. The service Director essentially had nothing to say about the issue. The service writer takes the car back to the mechanic who worked on the issue and they bypassed a hood sensor to make the remote start work again. They seem to have broken my hood sensor and instead of replacing it, they send me to their parts department. Monday, March 31, 2020 It is now 3 days later and the passenger door latch issue is back. The alarm goes off for no reason and the remote-start has stopped working again. I now have to leave my vehicle unlocked or the alarm will go off regularly. Passenger door open indicator stays on when door is closed. Citywide is currently the closes Ford dealer to me. I will take the time to find a different Ford dealer with a better service department. After I make all of their management and ownership aware of this issue. More

Quick service on a Saturday Went in for a recall and Oil change today, met with Henry and Gilda. They took care of my F150 and had me on the road in one and half hours. Great se Went in for a recall and Oil change today, met with Henry and Gilda. They took care of my F150 and had me on the road in one and half hours. Great service. More

Very poor customer service in the service department I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abrupt I had an airbag recall for my Ford Edge and needed to get a loaner car or a car rental for the time it would be in the shop. Service said very abruptly "we do not do that" (even though Ford was going to pay for it). I was holding on the phone for 15 minutes - on a conference call together with a representative from Ford - and the Service Manager wouldn't come to the phone. I made an appointment with the understanding that the Service Manager was going to call back to "see what they could do". He never called and so I had to cancel the appointment. Another appointment was made for three weeks later and still no help in getting a loaner / rental car replacement. Finally in disgust I called Smith Carins Ford in Yonkers (further away but very cooperative) and they set me up right away with a rental car that was delivered to their facility. On the whole a very pleasant experience in spite of the added distance. More

Most unprofessional service ever Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so Worst service experience of my life. I had went there once and it wasn’t great, but I had a noise in my car and they sent me a coupon for service, so I decided to give them another shot. Gilda was my contact. Dropped it on a Tuesday and she said she’d be in touch in 2-3 days with the diagnostic. The weekend came and went - no call. Spent Monday on hold and not receiving calls or texts back from her. Finally Tuesday (a week later) she called and said it would be $1455 total. I said fine just get it done and get me it back before the weekend. She promised it would be done by Thursday @ 2p. Thursday morning she texted the mechanic was sick (like they only have one mechanic there lol) and it would be ready Friday by 2p guaranteed. I called Friday @ 1p and they told me they “couldn’t find Gilda” and they couldn’t tell me if my car was ready. Furious I demanded to speak to her manager on Monday morning. She called me Monday and said she understood my frustration and the car was done. And for my troubles they discounted the price from $2600 to $2000 - except the original quoted price was $1455. I called her furious and she said “oh I got the paperwork mixed up. It’s $1455 no discount.” I would give 0/5 stars if that was possible. Two weeks later I picked up my car that needed new struts and an oil change. Never going back there again. Most unprofessional service ever. Further more I had to jump my car later on today after I got it back. They killed my battery! More