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Ciocca Ford Lincoln of Lawrenceville - Service Center

Lawrence Township, NJ

4.5
155 Reviews
Call Service Center (609) 659-0647

155 Reviews of Ciocca Ford Lincoln of Lawrenceville - Service Center

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May 02, 2024

Had an issue with the radio and GPS. Ciocca diagnosed the issue to be a module. The part came in and now came time to update software. Would not update. Had to get Ford Engineers involve More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Cook
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Helpful
May 01, 2024

You did not r&r the intake manifold. You owe me 1100 dollars. I can see the gaskets are still the ones replaced 2 years ago. More

by vincentbizzaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jackie Krzaczyk
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 01, 2024

I was pleased with the service department. They were polite and even washed my car. More

by PBPRO5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with a new guy in the service department
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Helpful
April 30, 2024

Dealer was extremely easy to work with. Took the time to make sure I was buying the best vehicle for my needs. Delivery was smooth and easy. More

by TREVOR_K4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smith, Chloe Schultz
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Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, Trevor! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Helpful
April 29, 2024

I had my new Ford Maverick towed in on a Thursday and was given a 11 am app on Monday. They called me at 10:30 Friday morning and told me it was ready to be picked up. I thought that was great because I did More

by Ffemtdriller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Ffemtdriller, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

Helpful
April 29, 2024

Attentive to detail polite, nice facility clean organized loves the correspondence showing the actual work that was being done on my car forwarded to me in real time. Nice touch. More

by Jeffjohnston7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thanks for sharing your experience with us, Jeff! If there is anything else we can do to help just let us know! Have a great day!

Helpful
April 28, 2024

Staff excellent, knowledgeable and helpful. Liked shuttle service and delivery of car when repair completed. More

by SAYHA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Espinoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for the great review, Sayha! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

Helpful
April 27, 2024

They are always thorough and good at what they do. I have never had any problems with this location More

by ANDREWSTALTARI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you for trusting us with your vehicle's maintenance needs and making Ciocca Ford-Lincoln of Lawrenceville your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Helpful
April 27, 2024

The mobile tech unit came to my house to complete a simple job in a way that was incredibly convenient for me. Very much appreciated. More

by TONYSHEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha, Cody
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Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

We are so glad to hear this, Tony! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

Helpful
April 27, 2024

I can truly say my experience was really great. Jackie went above and beyond customer service….I arrived early, but she took me anyway. She explained exactly what services I would be receiving, and More

by MCCOY.ROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Krzaczyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Ciocca Ford Lincoln of Lawrenceville responded

Thank you very much for such a great review, Robert! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

Helpful
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