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Casey Kia
Newport News, VA
1,446 Reviews
Casey KIA is located in Newport News, VA! We have over 700 pre-owned cars, trucks, vans and SUVs in stock to choose from! If you want it, we have it. Let us know what you are shopping for and we will find it. In addition, we offer a warranty on new and pre-owned vehicles called the Casey Carefree Guarantee. You can trust that you and your vehicle will be taken care of at Casey KIA.
Casey KIA service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Casey KIA service your vehicle. We have factory-trained technicians and a new modern facility including Wi-Fi while you wait. Ask your service advisor if you need transportation while your vehicle is in service. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry and also offer superior pricing on any advertised parts and service! Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Casey KIA, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of OEM certified parts in stock at our Newport News, VA facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,446 reviews
April 21, 2024
I've been a customer with Casey Kia for the past 2 and a half years and I have absolutely no complaints. Especially when it comes to working with Charles. He makes the car buying process seem so effortless. half years and I have absolutely no complaints. Especially when it comes to working with Charles. He makes the car buying process seem so effortless. More
by mjdavis9513
Employees Worked With
Helpful April 01, 2024
Shawn Stacey reached out, attentively addressed my concerns, and provided stellar assistance. He promptly scheduled an appointment for me and followed up accordingly. Charles showcased outstanding cus concerns, and provided stellar assistance. He promptly scheduled an appointment for me and followed up accordingly. Charles showcased outstanding customer service by attentively listening to my requirements and exceeding expectations. He is truly an invaluable asset to the team. More
by Kolawest3
March 30, 2024
Excellent customer service! We purchased both KIAs thru Mr. Archer and looking forward to future purchases as well as sending others his way. We purchased both KIAs thru Mr. Archer and looking forward to future purchases as well as sending others his way. More
by cdavisvi
March 27, 2024
I could not recommend Charles Archer enough! Best dealer I’ve experienced hands down! We were in and out super fast and got my dream car and was still able to stay in our budget! Best dealer I’ve experienced hands down! We were in and out super fast and got my dream car and was still able to stay in our budget! More
by Kcas7626
Employees Worked With
March 20, 2024
Very great salesman helped me pick the best car for me. Couldn't have done it without him …. Thank you!!! Couldn't have done it without him …. Thank you!!! More
by Riah
Employees Worked With
March 08, 2024
Charles was amazing! He made the process very quick and easy. Would recommend to anyone He made the process very quick and easy. Would recommend to anyone More
by L.luquerna99
Employees Worked With
February 27, 2024
Best salesman there is, I highly recommend to all my friends and family. Will be back in the near future friends and family. Will be back in the near future More
by Db27193
Employees Worked With
February 19, 2024
Extremely comforting and professional. Took care of everything I asked for plus more. Will definitely point family and friends in his direction, and continue to work with him in the futu Took care of everything I asked for plus more. Will definitely point family and friends in his direction, and continue to work with him in the future. More
by drin811
Employees Worked With
February 07, 2024
Horrible experience. I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less t I cannot believe that this dealership is part of the Casey franchise. Having same issues over and over. And this particular service advisor is less than empathetic. Started off telling me what she was not going to do for me and went downhill from there on a car purchased from Casey Kia that was 2 years old and has low mileage. More
by Benicer
Employees Worked With
February 07, 2024
Mr.Archer is a great salesman! When I first walked in he told me he will get me in a car today and that’s actually what he did!! He is very professional and realistic. told me he will get me in a car today and that’s actually what he did!! He is very professional and realistic. More
by Ashanti Jones
Employees Worked With
