Capitol Hyundai

I bought my brand new Kona EV here in July 2022 and while I love the car, but it has been beyond frustrating to deal with the Capitol Hyundai every step of the way. The finance guy lied to us about how much I love the car, but it has been beyond frustrating to deal with the Capitol Hyundai every step of the way. The finance guy lied to us about how much was needed to put down and that we didn't need a co-signer, so we sent our co-signer home. Then when we were alone he said nevermind, and we ended up having to put almost 5k more down to do it without the co-signer. I've needed help 2 times over 18 months and I've left shaking with anger every time. First time I had an issue with my tire pressure moniter keep warning me about a tire even though I kept filling it up. I made an appointment, asked over the phone for a loaner as I needed to get to work (1 hour away). Once I got there they sent me to Enterprise where I waited 3 hours, because Hyundai didn't give them verbal approval to pay for the loaner. They then said to come back and get my car because I just had to fill up my tires. I said that I already had a million times but it keeps going down, so I took it somewhere else and they fixed the faulty monitor. Then last night, I popped a tire on my way home from work. I call roadside assistance through Hyundai and they tow me here. This morning they call and want to charge me $600 claiming nothing is covered under warranty even though I bought tire warranty on top of the 10 year bumper to bumper that they claim is "America's best warranty". I absolutely hate Capitol Hyundai! More

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculous they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint. More

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculous they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint. More

Very nice staff, but if you're waiting for service, it's going to take a very long time and the waiting room is a bit of a mess. Coffee machines, but no cups or coffee. You give the same info. 3 times in th going to take a very long time and the waiting room is a bit of a mess. Coffee machines, but no cups or coffee. You give the same info. 3 times in the first 45 minutes. Then the 2-3 hours wait starts (if you're just getting a software recall fixed.) Come prepared with what you need to get through the day. They offer rides to somewhere within 10 miles. More

I can’t even with the very poor example of a human being, (maybe named Dane, Dave?), who was standing outside the portable Sales trailer (construction in progress). Older (60s perhaps) white male, wearing s (maybe named Dane, Dave?), who was standing outside the portable Sales trailer (construction in progress). Older (60s perhaps) white male, wearing some sort of car racing type billed cap. He was so absolutely off putting, disrespectful, condescending, RUDE, in his response to my partner and I, when we said we’d love to hear more about the Hyundai Holiday Event, and to see any of the vehicles offered at 0.00% apr, for 36 months. Guffawing offensively at our request, he replied, “ i’ve never heard of 0% on anything, for any amount of time, and all of my years working with cars! Followed by another few guffaws and a look back at his much younger coworker, who didn’t say a word. More

called to get answers on a car, salesman was extremely rude and had attitude. Do not recommend this place to anyone unless you would like to be treated like an idiot. rude and had attitude. Do not recommend this place to anyone unless you would like to be treated like an idiot. More

Hundai dealers at dealer ship give a 5 star to few,but to the service ppl nop!!! Especially to a Spanish one that i come 23 min after my appt ( but i call at 1.00 when i new i was going to be late spoke to a the service ppl nop!!! Especially to a Spanish one that i come 23 min after my appt ( but i call at 1.00 when i new i was going to be late spoke to a girl she said fine no problem!!!) When I got here the guy that said was the advisor make a face when I told was late and then had a attitude from the beginning like!!! He knows it all!!! Instead of truly work with you they are under construction and instead of showing you where is the lounge just point and sign,and one very very nice hundai dealer.just took the time and show me the lounge that is truly cust service to my adviser only will give a 1 star,having a attitude!!! With cust that is wrong !!! No matter how day is going or if a difficult cust.hope next time get someone better.that is happy to work with the customer not just bundling paper and saying mamm this is your total.especialy when you are 1 time coming!!! Very disappointed with mr henry palacios.only 1 star man for you!!! More

Bought an almost brand new 2021 Santa Fe. It had crazy low mileage, somewhere around 100 or so miles on it when we drove it off the lot. 2 months later all the dash warning lights suddenly we It had crazy low mileage, somewhere around 100 or so miles on it when we drove it off the lot. 2 months later all the dash warning lights suddenly went off. And our warranty is useless. Even though it includes a rental, we can’t get the rental until the car has been diagnosed. Our car has now been there for over a week and today, after going by in person because they do not return phone calls, they said they don’t think they will be able to even diagnose it (let some get parts and perform labor) until hopefully next week. More

We bought out our Kona Lease end of December 2021 with Cody's help. Cody Blanchard was pleasant and professional. Thanks for your help Cody. Cody's help. Cody Blanchard was pleasant and professional. Thanks for your help Cody. More

I am so happy I found Tommy Tran at Capital Hyundai. I knew the exact vehicle I wanted and it was just a matter of finding a salesperson with who I could have a conversation and work with me on the price. knew the exact vehicle I wanted and it was just a matter of finding a salesperson with who I could have a conversation and work with me on the price. In this market, most salespeople take it for granted and all they want is for you to "just come in." They speak like you are wasting their time. Sorry if you can't show me you're willing to have a conversation and listen to my questions, I don't want to do business with you. From the start, Tommy spoke like a friend who got my back and will do what he can to help a friend. I am from the Los Angeles area, so I plan to fly up there to pick up my vehicle; therefore, agreeing on a price is a MUST. I was nervous flying up as what if he changes the terms of our agreement after I few up there. Everything we agreed upon was exactly as is on paper when I arrived. He had most of the paperwork ready. I was in and out in about 1 hour. Esmi Alcaraz (Finance Director) was pleasant to work with also. He assured me that there were no hidden fees, showed me the numbers, and took the time to explain the extended warranty and the Pros and Cons. Most Finance Director will only present the Pros (I'm not too fond of a one-sided story). Hearing my concern and working with me on the warranty plan I would be comfortable with, I purchased an extended warranty. This is something I never purchase because I typically take pretty good care of my vehicles. Because Capital Hyundai has good, honest people, they earned my business. More