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Campbell Ford - Service Center

Niles, MI

4.6
399 Reviews

399 Reviews of Campbell Ford - Service Center

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May 15, 2024

First-time using mobile service. It was awesome! Josh did a great job and being able to work and not have to take off was even better. Thanks, Josh! More

by harlingashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh-Mobile Service
May 14, 2024

Good service; however they didn’t get the replacement parts in time so they had to keep my car an extra day which made it a little difficult to get to work the next day. Couldn’t find an answer to my car More

by teerah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gene
May 08, 2024

Scheduled oil change and tire rotation two hrs later got oil change no rotation, ridiculous More

by Ji
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service mgr don’t recall name -0
May 06, 2024

They listen to your concerns very polite. I fine the service personnel to be very professional More

by Als
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

Thank you for taking the time to leave an AMAZING review regarding your experience here in our service department and with our technicians. We are happy to hear they took good care of you and gave you great customer service! Thank you again, Abigayle Johnson, Business Development

May 04, 2024

So happy we purchased our car here. It is continuing to be a good experience. More

by RNJ5665
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

We are also SO HAPPY you choose to purchase your vehicle here as well! We are glad to hear that you had an AMAZING sales experience with Erik Blad, your sales professional and that he was able to help get you into your new vehicle! We hope to see you back in the dealership! Also don't forget your FREE car washes for LIFE!! Thank you again, Abigayle Johnson, Business Development

May 04, 2024

So convenient to have it done at home! Saved so much time and hassle of having to take it in somewhere! More

by Lori Vandagriff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

Thank you for the good review, regarding your experience with our mobile service team. It really is a nice new feature that we offer here at Campbell Ford. We hope you keep using it and coming into the dealership! Thank you again, Abigayle Johnson, Business Development

May 03, 2024

Very friendly prompt service and very knowledgeable. Mobile service was on time and completed very quickly. More

by CBRADY0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a GREAT review regarding your service experience here at the dealership. We are glad to hear they gave you great customer service! We hope to see you again and hope you keep using our Mobile Service! Thank you again, Abigayle Johnson Business Development

April 30, 2024

They took good care of my car and my needs and concerns. Would definitely recommend. More

by Linkak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name was Cullen.
April 25, 2024

Service Mgr Austin was very nice and went above to make arrangements for service when he saw I was a firefighter. There was a problem with the vehicle not being picked up at the correct time. Had to call t More

by gregoryd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Campbell Ford responded

Gregory, thank you very much for your response. I can understand your frustrations with the breakdown in picking up and returning your vehicle. Feedback like this is how I better my team and furthermore future guest. I hope you give our pick up and delivery option another shot going forward, as I can assure you it will be a much better experience. Thanks again and have a great weekend. Austin Davey Service Manager

April 12, 2024

They were able to complete my service quickly and were able to solve a problem I had. More

by BATTALION307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Davey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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