Camino Real Chevrolet

Horrible customer service didn't receive a call back from rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending cus rep or a message definitely not going back there for service and they had the baseball game on seem to be more focused on the game than attending customers More

Horrible dealership, worse communication! Service department needs a reboot. No follow up, and lots of excuses when confronted. Service department needs a reboot. No follow up, and lots of excuses when confronted. More

I am so disappointed in this dealership. We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - We have brought our Chevy Suburban here for servicing since we bought it 10 years ago and let me tell you we brought it in for a lot of servicing - we probably bought a lemon - probably spent close to $30,000 in repairs including a new engine. At 10 years this May it did not pass the smog check and we needed a copy of the invoice for the repairs (it still did not pass smog check even after the repairs were done in June). My husband always had them email the invoice to his email address on file. He called and was told no - new privacy policy - for a repair that he identified and has requested and was told he had to go in person with ID (work in Century City and it would have taken 3 hours to drive there and come back). They never ask for your ID when you take the car in and pay for the repairs - I guess it does not matter then when they want your money - but you suddently need it to get a copy of the invoice! I am the registered owner, I also called and was told no I could not get it either - even though they can confirm my identity as I have a public website and could send them a copy of my DL. I asked to speak to the manager and was given voice mail. Left a voice mail but no response back. Then called repeatedly the service department but the women there kept putting me on hold and then into voice mail, as they were clealy screening my calls. THE WORST CUSTOMER SERVICE EVER - TALK ABOUT PURPOSEFULLY ANGERING YOUR CUSTOMER. We are done with them. In addition to never bringing this vehicle here, we will be consulting legal counsel on the multitude of poor repairs, including the failed smog repairs, and we will NOT be bringing our new 2023 Suburban here EVER. More

Freddy in sales is an idiot! !! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anythFreddy in sales i !! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anythFreddy in sales is an idiot!!! He let an UNINSURED VEHICLE leave the lot rather than sell the temp binder as requested. GO SOMEWHERE ELSE!!! He will say anything to get the sale and not care about the buyering to get the sale and not care about the buyer. More

11/28/2022 I had an appointment for 11:30 and waited around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking around for my truck they didn’t start on my car till 3:00 and I didn’t get my car till 4:10 why so long it’s because the employees sit round talking to each other and not doing their job I’m very disappointed in my service today and I only went in for and oil change that was way to long for and oil change and they was not as busy as they say like I said the employees do more talking than actually working More

COMPLETE UTTER xxxxxxxx AVOID AT ALL COSTS . ... First new car purchase in my life and probably my last after the experience with this shady dealership. Ordered a brand new 2023 Corvette and wai ... First new car purchase in my life and probably my last after the experience with this shady dealership. Ordered a brand new 2023 Corvette and waited a year for it. Not mad that part I get.... they call me up at 3pm and tell me I have til 5pm to put in my order or lose my spot in line. Fine quickly put in my order and that's the last I hear, no updates nothing. Then I get the call randomly mid day hey your car came in.... you have til tomorrow to pay for it before we put it on the lot to sell it. So I rush give them credit cards to pay for part of it so they won't sell it and cancel work to get to the bank the next day to make sure it's paid for in full. Then it's "it needs to be off the lot in 2 days it can't stay here" after I just paid $73k in cash. I live out of state and would be taking the car out of state and told them that from day 1 when I placed the order a year ago. They told me they would "courtesy deliver it to me" and that it would be "loaded up" in the morning for delivery in Las Vegas... sweet! WRONG...They let some xxxxxx at the dealership drive my brand new car and deliver me a car with 300 miles and paint damage to it. So I contact them.... and they claim thats how they deliver cars and that the paint damage came from the factory. Ok I want it covered under warrant....oh no no can't do that and I'm offered $150 to fix it myself?!? Then the real problems started. They lost the MSO to my brand new car and lie to me saying that they're in California and they are the only Chevy dealer I've ever heard of in the country that doesn't receive them with delivery of the vehicle and it could be 6-8 weeks to get the MSO to even beable to title my new vehicle. OK.... well I've got a temp permit right? WRONG I drove the car 2 weeks before realizing they didn't even give me that and when I called to complain they were never there and no one would call me back. Until I disputed my credit card payments..... suddenly the manager is calling and trying to get it rushed delivered to me, after he berated me saying I should have know these things and clearly only doing anything because I disputed the payments. Now they get the MSO in and are holding it hostage until I pay the credit card chargebacks with a cashiers check so there is no recourse..... Absolute xxxxxxxx and don't even have the decency to call me literally the main manager said deal with the sales agent I won't talk to you. AVOID AT ALL COSTS More

Thank you Jonathan & Stephanie!!! Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. En Just leased another Chevy. Was undecided between Volt LT OR Equinox LT. Thanks to Jonathan Ceron for being patient, professional and knowledgeable. Ended up going with a 2018 Equinox after Jonathan demonstrated both vehicles and the benefits of each. Jonathan Ceron and Stephanie Alvarez are highly recommended for competitive pricing and going out their way to keep ongoing communication. Thanks a million! -Jay Em More

Worst dealership, identity thefts! The dealership ran my credit history check 3 months after I’ve got the car from them. They were not authorized by me to do so. After contacting credit The dealership ran my credit history check 3 months after I’ve got the car from them. They were not authorized by me to do so. After contacting credit bureau I was told that to remove those reports (about 8 new reports in total, when I was having a car for a few months already) I have to request the lender who did inquiries to send a letters of deletion to the credit bureau. I’ve contacted the dealership with this question and they told me that it was ran by mistake and they will send all the necessary letters to the credit bureau and will keep me on touch. That was back in October, 2017. I was trying to contact the dealership managers again but they never respond. After few unsuccessful attempts to resolve the problem with dealership I’ve filed a claim with Better Business Bureau. This organization tried to contact the dealership regarding my claim. And again that was no answer from dealership. As of now, March, 2018, situation is still not resolved. So this dishonest dealership just stole my personal information and used when and how they want, without my permission. More

Completely Satisifed Customer!! I am a sales manager at a high volume Honda dealership; needless to say my expectations for customer service during this acquisition were high. I cont I am a sales manager at a high volume Honda dealership; needless to say my expectations for customer service during this acquisition were high. I contacted Camino Real due to their huge inventory. I called early before the Internet Sales Staff arrived on morning shift. My call was promptly returned by Jonathan Ceron, Internet Sales Manager. He listened to my needs and was very accommodating. They had the car in stock and within a short period of time he provided me with very competitive figures. We negotiated and I certainly wasn't easy on the guy. I'm a hard bargain. But Jonathan was patient, working with me on every detail and exceeded my expectations in all facets of the deal. We took delivery today (delivered to my home an hour away from their dealership!) of a brand new Tahoe! We (especially my wife!) can't be more happy with our new vehicle and the service we received. Jonathan delivered a truly exceptional experience! Do your self a favor and contact him directly for your next purchase. More

I was lied too. Don't waste your time. Trust me, worst experience ever, I should have gone to my local Orange County dealer Connell Chevrolet, there is where they kno Don't waste your time. Trust me, worst experience ever, I should have gone to my local Orange County dealer Connell Chevrolet, there is where they know how to treat people. TBH I had to email the owner at Camino Real so I can get my truck back and return the one I financed. I am thankful for that though. More