Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Byers Subaru Dublin - Service Center

Columbus, OH

4.7
204 Reviews
Call Service Center (614) 416-4465

204 Reviews of Byers Subaru Dublin - Service Center

Sort by
April 27, 2024

Nice waiting room. Easy to get an appointment. Fast service. Wonderful coffee machine. Very helpful staff. More

by SPSPAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 26, 2024

Great experience. No pressure sales. Helpful finance team Best auto purchasing experience of my life. No xxxxxxxx. More

by jasonlaroche
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Holland, sales
Report | Print
Helpful
April 25, 2024

Very polite and helpful. Nice wait room if you want to wait while service is being completed. More

by jeannehanigan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you so much for your 5-star review! We are thrilled to hear that you had a positive experience at Byers Subaru Dublin. It makes us happy to know that our team was polite and helpful during your visit. We take pride in creating a welcoming and comfortable environment for our customers, and we're glad you enjoyed the waiting room while your service was being completed. Thank you again for choosing Byers Subaru Dublin and we hope to see you again soon!

Helpful
April 25, 2024

One of the things I spent thousands of dollars to have repaired and had to return several times to have checked last year was oil leaks. And now the warranty on that work has already expired and the quot More

by pbohn
Recommend Dealer
No
Employees Worked With
Danny
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience at Byers Subaru Dublin. I am saddened to hear that your recent visit did not meet your expectations. Our service team prides themselves on providing high-quality and efficient repairs, and it is concerning to hear that we fell short in this area. We apologize for any inconvenience caused by the previous repair not being successful, which should have been covered by the warranty. We would be happy to work with you on potential solutions and provide a detailed breakdown of the cost for the repairs identified. Please do not hesitate to reach out to us directly so we can continue this conversation and find a resolution that works best for you. Thank you again for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in our service department.

Helpful
April 25, 2024

Very timely and efficient. The quick service drop off is a great program. Happy I signed up for the maintenance program! More

by Dan.havener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave a review about your experience at Byers Subaru Dublin! We are delighted to hear that you were pleased with our quick service drop off program and that you have signed up for our maintenance program. We take great pride in providing timely and efficient service to all of our customers and we truly appreciate your kind words. Thank you for choosing Byers Subaru and we look forward to continuing to meet your automotive needs in the future!

Helpful
April 22, 2024

I love the warm reception and care. I love the spotless, spacious waiting area with its pleasing refreshments. I love how attentive and welcoming everyone is. I love the efficiency. I l More

by MEADOWS.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Byers Subaru Dublin responded

Thank you for your glowing review and kind words, we are thrilled to hear that Subaru has resonated with you on such a positive level. Our team takes great pride in creating a warm and welcoming environment for all of our customers, including providing refreshments and maintaining a spotless waiting area. Your appreciation for our commitment to safety, kindness, and honesty truly means a lot to us. We are dedicated to upholding these values in all aspects of our business, from the quality and efficiency of our work to how we communicate with our customers. Thank you again for choosing Byers Subaru Dublin, it was a pleasure serving you and we look forward to welcoming you back in the future!

Helpful
April 20, 2024

This was the best dealership experience I’ve had. Maria was very kind and made sure my car was well taken care of. I was even able to work in a comfortable nook while waiting for my Crosstrek to get More

by benlgrimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Laney
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, we are thrilled to hear that it was the best dealership experience you've had! Maria is an amazing member of our team and we are happy to hear that she took good care of you during your visit. Comfort is important to us while you wait for your vehicle, so we are glad to know that our nook provided a comfortable space for you to work. Thank you again for your kind words and we look forward to seeing you again soon!

Helpful
April 20, 2024

The work was done in a timely manner and future service needs were explained fully. More

by lodegaard0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for the 5-star review of your recent visit to Byers Subaru Dublin! I am delighted to hear that your service was completed efficiently and that our team was able to thoroughly explain any future service needs for your vehicle. We appreciate your feedback and hope to see you again in the future for all of your Subaru needs. Safe travels!

Helpful
April 19, 2024

Great job Leila, I appreciate your help and your very efficient customer service. Keep it up please and I’ll keep coming back to you and Byers Dublin! God bless, More

by beheryatef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leila Lopez
Report | Print
Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you so much for choosing to work with Leila and Byers Subaru, and for taking the time to leave such a kind review! We are delighted to hear that Leila provided efficient and helpful customer service during your visit. We truly appreciate your support and hope to continue assisting you with all your vehicle needs in the future. Have a blessed day!

Helpful
April 19, 2024

Took my 2022 Subaru in on April 5th for a oil change and tire rotation and ask them to wash it When it was finished I alerted the service writer the glove box was on the floor a mechanic was noticed a had t More

by wdj321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greyson
Report | Print
Apr 19, 2024 -

Byers Subaru Dublin responded

We would like to sincerely apologize for your recent experience at Byers Subaru Dublin. We strive to provide top-notch service and it seems we have fallen short of our goal in this case. We understand how frustrating it can be to bring your vehicle in for maintenance and not receive the thorough care you deserve. We assure you that this is not a reflection of our standard level of service and we take all feedback seriously. We appreciate your patronage over the years and want to make things right. Please reach out to our service team at your convenience so we can address any lingering concerns and ensure future visits are nothing less than exceptional. Thank you for bringing this matter to our attention, we hope to have the opportunity to regain your trust in the near future.

Helpful
1
2
...
21