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Buerkle Honda
St Paul, MN
1,032 Reviews
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Showing 1,032 reviews
January 31, 2024
Lied on several occasions about costly repairs needed only to have a trusted mechanic at another shop disagree with assessment. Said spark plug cracked, lights on dashboard going off due to use of non fa only to have a trusted mechanic at another shop disagree with assessment. Said spark plug cracked, lights on dashboard going off due to use of non factory oil filter, etc. all of which were confirmed to be untrue. My Honda is 2018 with 140,000 miles and very well cared for by one owner. Don’t go to Buerkle for service! More
by anne
Employees Worked With
Brent Harshman
Helpful September 05, 2023
Untrustworthy, Incompetent and Poor Customer Service. I never leave reviews but felt compelled to in this situation. We called about a specific vehicle we were interested in to see if it was availabl I never leave reviews but felt compelled to in this situation. We called about a specific vehicle we were interested in to see if it was available before we made the drive out there. It was, we test drove it and decided to purchase it. It was a few minutes before closing and wanted to wait a day or two to lock up a loan from Navy Federal Credit Union. They said no problem, put down a deposit and car was held for us. The next day, we were called about having Buerkle run our credit to see if they could match our Navy rate, said go ahead. Found out on the following day that our car was, oops, meant for the GM Juston Anderson actually. He was planning on buying it, unfortunately it was logged wrong and we can’t go forward with our purchase. Our sales person offered to look into another vehicle and had someone look at auctions for a similar car as a replacement. They found a car with higher mileage, not Hyundai Certified and with an unknown condition in terms of how new it looked (the original car looked brand new) and the price would only be $1,500 more than the original car (because apparently the previous price was meant for the GM and wasn’t “real”.) We were invited to purchase a warranty to for another $2k since this one wasn’t a Certified one. At this point I was prepared to reach out w feedback and wanted to see if it was possible that they could honor the the original car sale. When I inquired about whether it had been physically purchased yet, I was told that oops, the car was actually sold prior to us even test driving it. Fast forward one week and guess what popped up on Auto Trader? The original car. And, it was actually $1k less than the price that was a “not real GM price”.). I reached out to our sales person about it and she said that oops, it wasn’t supposed to have been re-listed, it shouldn’t had a price decline and that the “people” would be picking it up next week (not GM, but “people). So at worst, this is some classic bait and switch tactic, or they accidentally or intentionally sold it to someone else, or at best, it means that the entire team from sales staff to inventory personnel to internet posting folks to price setters is incompetent enough to make error after error. I understand that mistakes happen, but if this company is supposed to be all about customer service, I would have expected that they do everything possible to make it right, not find one car that didn’t meet our needs and offer it to me at a significantly higher price - I’m thinking that if I had a deposit down on a car, had a hard pull on my credit and then had the car taken away from me, that they should be bending over backwards trying to make it right. Match the original price by giving me the standard GM discount, offer me a free warranty, heck give me a bunch of coupons for free oil changes or something. Or at the very least, a phone call from the GM to apologize for the situation, would have been very nice. Also worth noting that when we did buy a car two weeks later, our interest rate increased significantly because we had two credit pulls 14 days prior. It was explained to us that Credit companies expect a consumer to rate shop when securing financing for a car and will often count hard pulls in a 48 hour window as one hit against our credit - but two weeks later it’s considered multiple hits so our rates went up everywhere because of “recent activity”. Go somewhere else. More
by ericaanned
Employees Worked With
Juston Anderson, GM of Buerkle Hyundai
May 25, 2023
I am a very happy Buerkle Honda repeat customer. Brian Lee is our "go to" Sales Associate. He made sure we got the best car for our needs. He was conscientious, straight forward and patient. He cle Brian Lee is our "go to" Sales Associate. He made sure we got the best car for our needs. He was conscientious, straight forward and patient. He clearly understands all elements of the Auto Industry, his authentic helpfulness and knowledge is remarkable. In addition his followup after our sale was the best customer service I have experienced, ever. I recommend Buerkle Honda to my friends and family because of our interactions with Lee! More
by marjoryjw
Employees Worked With
Brian Lee
May 23, 2023
Bob Berbaum greeted us and made us feel welcomed. We let him know what we were looking for, and he found choices to pick from. We test drove the car and was very happy with this car. The car looked We let him know what we were looking for, and he found choices to pick from. We test drove the car and was very happy with this car. The car looked great and drove well. Everyone was very friendly throughout the purchasing process. I would recommend this dealership to others looking for great service. More
by VirC
Employees Worked With
Kevin in finance. , Bob Berbaum
September 21, 2022
Bought a certified pre owned 2013 with 108000 miles on it. A year later at 120000 miles, having to replace the motor because the timing chain loosened to the point it slipped. They wanted $7000 to replace it. A year later at 120000 miles, having to replace the motor because the timing chain loosened to the point it slipped. They wanted $7000 to replace the timing chain and valves. Cheaper to replace the motor. More
by baaladvocate
Employees Worked With
Anthony Laird
May 24, 2022
I have to say, Terry Sokolofsky is terrific. He connected with me within minutes of my vehicle request going live, was very straight-forward with details, availability, vehicle information with He connected with me within minutes of my vehicle request going live, was very straight-forward with details, availability, vehicle information with links to CarFax, vehicle history, many photo's, VIN#, and financing options. He did not pressure me at all like other dealers were while I continued to cross-check other cars at other dealerships, but kept me advised of current vehicle status and options via a gentle email. After being hassled, mislead and run through the wringer during my workdays, I'd had enough and spoke again with Terry. As before, he was calm and helpful to provide access to vehicle stock and options. In the process of closing the deal now! More
by nolanmed
Employees Worked With
Terry Sokolofsky
March 23, 2022
The service department at this place is real problem, every time i go here this service writters are there to waste my time , i call everytime for a oil change and they tell me is ok to go for oil change every time i go here this service writters are there to waste my time , i call everytime for a oil change and they tell me is ok to go for oil change, when i get there the service writers tell me a diferent thing , this time i went and this service guy name kyle Motschenbacher had me waitting there in their service area, "after 4 hours" he comes back and tells me with a bad attitude that they are not going to be able to do an oil change for my car because they are too busy and that i have to come back another time This guy is not profesional at all, he does not care for people's time I am done with this place !!! Do not go here, they waste people's time and their oil change is very expensive. Right after this bad experience with Buerkle honda service department i called Inver grove Honda right away they told me they can do an oil change and they will do it in one hour,much better experience and BUERKLE HONDA can not do an oil change in 4 hours and REAL BAD ATTITUDE AND BAD SERVICE FROM KYLE MOTSCHENBACHER More
by Falquez fernando
Employees Worked With
Kyle Motschenbacher
February 27, 2022
They were very accommodating in working with us in purchasing a new car. Nash was very attentive in all our needs, concerns and requests. Val was very helpful in our financial dealings. Highly recomme purchasing a new car. Nash was very attentive in all our needs, concerns and requests. Val was very helpful in our financial dealings. Highly recommend Buerkle Honda in purchasing a vehicle. Thank you. More
by rkahler19
Employees Worked With
Nashat Tawfeek. Val Norton, Matt Stenstrom
May 24, 2021
This is the second vehicle I purchased from Buerkle this year and my next purchase will be there as well. The minute I walked in until I drove off with my new vehicle I felt I was treated like being in firs year and my next purchase will be there as well. The minute I walked in until I drove off with my new vehicle I felt I was treated like being in first class. My sales rep Chris Gable was second to none. More
by Bjlemay
Employees Worked With
Chris Gable, Chris Herbert
May 01, 2021
Stay away from dealership. Bait and switch ads. Out and out lies, no hesitation to tell them if it will get them the sale. Didn’t even use the correct VIN number. Ad blockers used so you cannot pull up the out lies, no hesitation to tell them if it will get them the sale. Didn’t even use the correct VIN number. Ad blockers used so you cannot pull up the internet “pricing”. Then said that the lower price was only on the one vehicle, which was not true, as all of the vehicles had the low price listed on website. More
by Scott
Employees Worked With
Valerie Norton, Phil Rodriguez
