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Buchanan Subaru - Service Center

Pocomoke City, MD

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14 Reviews

14 Reviews of Buchanan Subaru - Service Center

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May 24, 2024

FROM THE FIRST TIME WE VISITED BUCHANAN SUBARU DEALERSHIP AND WAS INTRODUCED TO OUR SALES PROFESSIONAL THOMAS GOFF AND THE MANAGEMENT TEAM OF BUCHANAN ! WE WHERE SO IMPRESSED WITH THE WAY WE TREATED LIKE FRI More

by T-BONE AND TIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Madruga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CARY (SERVICE MANAGER)
May 06, 2024

Great service and staff! !!! Rob Creel is our favorite salesman and we will continue to work with him for many years! More

by bundickfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Madruga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Creel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Buchanan Subaru responded

Thank you for the 5 star review and positive feedback of Rob!

May 02, 2024

Two vehicles from this dealership and another services there prior. Nothing but outstanding customer service every time !! More

by mbhawaii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Madruga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Creel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nikki/Service
May 07, 2024 -

Buchanan Subaru responded

Thank you for the 5 star review and positive feedback!

July 08, 2021

The Service Department went above and beyond during a recent repair of my Outback. They are a very courteous and happy bunch. Importantly, I trust them to do a good job, and to treat me fairly. More

by gkl4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robie Mears
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2019

SERVICE DEPT Mindy at Buchanan Subaru is fantastic. My husband & I were traveling and found a bolt in my tire. We stopped at Buchanan & Mindy greeted us with a war More

by stephblevins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2014

Excellent service Since it was inconvenient to take my new Forester back to Frederick where I bought it for a free oil change, I decided to take it to Buchanan because More

by sjpropst
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
April 24, 2014

problems The employees that I dealt with were great. The price that Buchanan charged for changing the oil and rotating the tires was way out of line. More

by rolloff187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
March 22, 2014

Everything was great. The service was prompt, friendly, and excellent. I prefer this site as I know I can come in and get the job done with very little hassle and with great attention to the customer. More

by janmb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 13, 2012

We bought our SUV at this dealership in 2006. and we have had every oil change, tire rotation. alignment,and fuel injector cleaning done there. The service has always been reliable, dependable and friendly. More

by shoregirl56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 28, 2012

From the call to set up the appointment through the paying of the bill everything was done in a courteous, friendly manner. As usual the service was done correctly the first time and on time. This is More

by embc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
1