Brinson Chrysler Dodge Jeep Ram - Service Center

This is by far the worst dealership! I have a 2014 jeep Grand Cherokee ecodiesel. I drove into Brinson CJDR on April 29,2022 with oil in coolant reservoir. I was told I needed a new eng I have a 2014 jeep Grand Cherokee ecodiesel. I drove into Brinson CJDR on April 29,2022 with oil in coolant reservoir. I was told I needed a new engine because someone else’s jeep was there with the same issues. I picked it up on May 9 ,2022 because they wouldn’t do a diagnostic, and lied on me in writing on the duplicate workorder. Then on June 23, 2022 I was instructed by email from FCA that my “engine” is under warranty and was told to take my car to Brinson by name and address or the warranty would be voided. I told them I knew it didn’t need an engine, they said it did. I was told the engine would cost $16,000. I was then given an estimate for $29,714.51. I have sent several emails, and calls to FCA and no help. They said my heads and orings was the cause of my engine failure, and the warranty wouldn’t cover that. When I called the service manager at Brinson, I recorded the phone call he stated they couldn’t find what caused the failure. He also said they had taken parts off my engine which I didn’t give permission for. My jeep sat outside with my engine apart for months. I had already spoken with an area manager for a year. I tried to make a compromise/ agreement. I’ve gone to pick my jeep up 3 times after being told it’s fixed and ready to go. On February 21, 2023 I went in to get my jeep and they had broken allot of stuff they didn’t even work on. On March 17, 2023 I went back in to Brinson to get my jeep after an email saying it’s ready again, I got in drove and had to turn around due to an awful chemical smell. I pulled up my nose and eyes running, lightheaded, and short of breath. I already told them there was a chemical smell back in February as well. The mechanic came out said it was antifreeze smell, they lifted the hood and black smoke was coming out and the young man said the PCV hose was not connected. I was sick the whole weekend, went to the Dr on Monday 20, March 2023 and emergency room again on March 26,2023 was told I had carbon monoxide poisoning. I don’t trust this dealership. My husband bought a cabin monoxide detector and tested the vehicle to get it home. We got home and there are so many broken and missing parts. They won’t do anything, they don’t reply, they just ignore the customer. BEWARE of THIS DEALERSHIP!!!!! More

They overcharge there warranty and do not honor them. And also make excuses to not honor them. they will do anything to get around them and void the warranty. Going so far as making them go to another dealer also make excuses to not honor them. they will do anything to get around them and void the warranty. Going so far as making them go to another dealership and buying a new warranty. More

Thank You Ms. Jessica in the Service Department for all of your help and being so kind! I really appreciate everything you did for me! of your help and being so kind! I really appreciate everything you did for me! More

Service Department is Amazing! This dealership is a godsend! My Grandmother, Kathy, originally bought her car from another dealership that was a nightmare through and through. We kn This dealership is a godsend! My Grandmother, Kathy, originally bought her car from another dealership that was a nightmare through and through. We knew her vehicle needed some repairs from how it was driving but after being told 3 times by the dealership that she purchased it from that there was nothing wrong with it, she didn’t know what to do since obviously that dealership had zero integrity. Luckily she was referred to Toliver Dodge in Corsicana and words cannot express how amazing the experience was. Her service advisor, Jon Peeler, listened to her very intently and assured her that her concerns would be addressed with the utmost care and boy did they ever! She only had a few weeks left on her power train warranty which worried her but not after Jon and the mechanics got ahold of her vehicle. They completely rebuilt the transmission and fixed her oil pan leak along with some other needed repairs in record time and assured her that they were here to help if anything else should arise. It’s sad that the dealership she originally purchased her “certified pre-owned” from would try and take advantage of an old woman like that but thankfully Toliver Dodge, Jon and his team came along and sent her into the Holidays with renewed spirit. Seriously, no matter the drive, this place deserves your business! Thank you Jon for taking such good care of my Meme! More

Helped We were driving to Galveston and we hit something in the road ... driving a Honda. We pulled in explained what happened and ask them to check tires an We were driving to Galveston and we hit something in the road ... driving a Honda. We pulled in explained what happened and ask them to check tires and air them up. They put the car up on the rack and inspected underneath and aired up all tires. Thanks Bert!! More

Worst ever Toliver service center is a joke , they have no clue in what they are doing or talking about, they keep my truck 6 weeks just to mess it up worst than Toliver service center is a joke , they have no clue in what they are doing or talking about, they keep my truck 6 weeks just to mess it up worst than it was , they lie to u , and make things up just to get u out the door , the new service manager Eric is a scammer , please people beware of this service department. More