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22 Reviews of Brandfon Hyundai - Service Center
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January 18, 2024
Avoid Brandfon Hyundai like the plague and FILE FORMAL COMPLAINTS AGAINST THEM TO THEM BBB! I have bought 2 brand new cars (worth more than $60k in purchase price) and spent thousands of dollars to get m COMPLAINTS AGAINST THEM TO THEM BBB! I have bought 2 brand new cars (worth more than $60k in purchase price) and spent thousands of dollars to get my car serviced at a premium almost exclusively at Brandfon Hyundai in New Haven since 2012. when i bought my 2019 ioniq PHEV they lied to me and told me that i needed to file the paperwork with the state for the EV rebate. As a result of this lie, i was unable to get the state rebate for my car. when i brought this to them to ask them to make it up, they told me NO. Against my better judgement, i continued to service my car with them out of sheer convenience but vowed to never buy a car from them again. I had my most recent car (2019 Ioniq PHEV) serviced on 9/22/23, and paid ~$250 to have the tires balanced & rotated, oil & filter changed, fluids checked, multipoint inspection completed. I work from home, so do not drive a lot, and this car being a PHEV allows me to get around town and do 80% of my travel on the all electric motor but i have been noticing a growing oil spot in my driveway and had been noticing burning gas smell since the fall. I checked under my hood today (1/17/27) and was astonished to see that my oil cap was not put back onto my engine and oil was everywhere inside the engine compartment. I called the service department and spoke to a rep, who was told by the master tech that it's not their fault, and "the timeline doesn't add up". I asked to speak with a manager, who told me that too much time had elapsed since my last oil change so it was not their fault and they didn't believe me that they were the last to service the car. Since this is an advanced type of car, being a PHEV, i have serviced it almost exclusively (except for a recent brake job) with them. I don't let anyone else touch the car. They have nearly destroyed my $35k car that i bought and serviced from them and told me they were not going to take any responsibility for this. Also anyone reading this who is disgruntled and been wronged by these crooks, File a formal complaint with the BBB and to Hyundai Corporate. More
by screw brandfon hyundai in new haven
Employees Worked With
Service Rep, Service Manager, General Manager
Helpful November 03, 2023
I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open. More
by Francesca.
Employees Worked With
Liberty
August 01, 2023
My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have h power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have had no contact from Brandfon. This is our only car. I can't get a person on the phone, and I have left voicemails. Not a good way to run a service dept. More
by Wayne2001
Employees Worked With
Service dept
March 22, 2019
Pleasant My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was My experience was most pleasant. I am a senior citizen and the entire staff made it very easy for me in every way, Johnnie in the Service Dept. was very understanding and efficient. I felt very comfortable there. More
by flower
Employees Worked With
The young man who drove me to my office while my car was being serviced was the most pleasant and personable individual I have met in a long time. Gave me the royal treatment., Jon Wozniak
November 28, 2018
Worst dealership ever! This dealership is by far the worst i ever been to! This guys lie,extremely rude and unprofessional and love to give you the run around any time the This dealership is by far the worst i ever been to! This guys lie,extremely rude and unprofessional and love to give you the run around any time they can,so save yourself the trouble and bad vibes and go somewhere else instead More
by Tomer ram
Employees Worked With
John evans
January 02, 2018
Looong oil change 3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now. 3:00 appointment for oil change, 4:20 still not done! I hate coming here. Much better when it was Quality Hyundai! So mad now. More
by Nickyk123
Employees Worked With
Jon Wozniak
December 08, 2017
Worst experience with service department I don't know about their sales department, but would not ever use this dealership for service!!! My daughter took her car in for a recall that should I don't know about their sales department, but would not ever use this dealership for service!!! My daughter took her car in for a recall that should have taken 1 hour. It took 2 trips and wasted 2 days. She had to call them over 7 times over 2 days to get any info about her car. The first day she told them she needed to be picked up when her car was ready, and when she finally got a call, she was told that the driver was gone for the day. The second trip, she told them that she had to have her car by noon. By the time she picked her car up, it was almost 3:00PM. The poor service had to be brought to their attention, before there was an"I'm sorry". When I asked the woman if she would be aggravated, if this was her, she replied YES. They give a new meaning to the name "service Department".......... And it's NOT in a good way. I'm not one to complain usually. I try to understand that stuff happens, but this was not the first undesirable dealing with this service department, but it sure was the worst. More
by cp
Employees Worked With
Didn't get her name, but originally asked for manager
August 11, 2016
Awesome ! We have just purchased a new Hyundai Santa Fe from Brian Langley at Quality Hyundai. The funny part is that we did not go there to purchase a new vehi We have just purchased a new Hyundai Santa Fe from Brian Langley at Quality Hyundai. The funny part is that we did not go there to purchase a new vehicle. My 2009 Santa Fe was in there for some service and while my wife and I were waiting for it to be ready we took a gander at the cars in the showroom. Brian was fantastic, he asked us if he could help us in any way and even though we weren't looking to buy I had some questions for him and he answered them all. One thing led to another and we ended up buying a 2017 Santa Fe because we were so impressed with it. Thank you Brian and by the way, we love the vehicle ! More
by DarrylZ
Employees Worked With
Brian Langley, John Ochman, Marco Diraffaele
July 25, 2016
Professional and caring I am visiting my sister from Raleigh NC. One of my tires was low so I went to a tire store to have it checked. They told me that my tire had a "slow l I am visiting my sister from Raleigh NC. One of my tires was low so I went to a tire store to have it checked. They told me that my tire had a "slow leak due to corrosion on the inside of the rim but they were able to clean it". I checked the pressure after leaving the store and they had filled that tire to 44 PSI. All other tires were 36. Since my Hyundai Tucson is 2016 I didn't believe what they had told me so I brought my car into Quality Hyundai where the manager Bob Guevara and Carla Daniels took care of me. The technician found a small hole in the affected tire and was able to patch it. I can not say enough about this dealership and these 2 employees that were so kind and caring about my safety. They went above and beyond in customer service and would very much appreciate you passing my comments to there managers and to them personally. Thank you Bernie McShane More
by Shanahan7
Employees Worked With
Bob Guevara and Carla Daniels
