Bob Ridings Lincoln

I did NOT get good service as the verbal agreement to give us two sets of keys was NOT honored. Had to pay almost $400 for the second set of keys. And this was our only request with paying sticker price give us two sets of keys was NOT honored. Had to pay almost $400 for the second set of keys. And this was our only request with paying sticker price. (besides floor mats) I guess they played us for fools. The only reason my review was good as they trick you into a good review before you are finished with your "deal" with a free offer of oil change and car wash... which we will never use. I will never use Ridings repair if at all possible More

Great staff; easy to work with. Very happy with our purchase. Would highly recommend them. Very happy with our purchase. Would highly recommend them. More

Very helpful Karrah helped me find the car I wanted from a list of cars I brought to the dealership. Then she helped me get the payment I wanted. This was a seco Karrah helped me find the car I wanted from a list of cars I brought to the dealership. Then she helped me get the payment I wanted. This was a second buy and I am just as pleased I as I was the first time! Bill M More

Very professional. I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none I have purchased 3 vehicles from this dealer. They have always been very professional,both sales and service. The service department is second to none! Service is on time and properly done. Very satisfactory. More

Poor Business Practices My initial dealing with Bob Ridings was positive. We were on the hunt for a used 2013 or 2014 Lincoln MKZ and Bob Ridings had the best selection and My initial dealing with Bob Ridings was positive. We were on the hunt for a used 2013 or 2014 Lincoln MKZ and Bob Ridings had the best selection and offered MKZ's that are Lincoln certified. We found one we liked so we traveled to Decatur to test drive the car. We were met by a salesman who set us up to drive the car. The test drive went well, the car we drove met are needs but was a bit more then we wanted to spend, we informed the salesman of this and left the salesman a very detailed "want" list for the car we desired including what trades we had and what we expected to get for them as well as the amount of money out of pocket we were willing to spend. Approximately a week later, the Bob Ridings salesman called us and told us that he had spoken to his manager and to bring our trades in and he thought we would be able to make a deal on the car we test drove. We made an appointment with the salesman to try and make the deal. We drove the trade in vehicles to Bob Ridings in Decatur, we arrived to the appointment approximately 10 minutes early. When we arrived, another party was test driving the car that we were interested in buying. This in itself isn't illegal, but, in my humble opinion, a bad business practice as we were there to deal on that specific car. In spite of what was happening, we continued on with the process. We asked the salesman what was going on and the salesman made the comment, "This is the nature of the used car business", he then tried to show us other MKZ's that we had already looked at and weren't interested in. Since the other party was only test driving the car, we decided to have our trades appraised for trade in value by Bob Ridings personnel. During this time, the party who was test driving the car, that we made an appointment to come in and try to buy, decided they needed to take it over night for an extended test drive. At that time we were less than happy about what was going on. The salesman returned from obtaining the trade in appraisals, stating that they had another MKZ with the equipment we wanted only it was a year newer and of course more money, we made known our displeasure of what had just happened, he stated that the other party arrived literally 5 minutes before us and there was nothing he could have done. It should also be noted that we were told that other interested party was the brother of the service manager and that they were 99.9% sure they were going to buy it. At that point, we got up and left. As I stated earlier, what happened isn't illegal and they are in the business of selling cars, but they could have simply told the other party that we were essentially in the middle of making a deal for the car with another party and if that deal fell through, they could have their shot. So, in summary, we made an appointment, we brought 2 vehicles to them for trade in, we had our time wasted. They could have simply held the car back until we had either bought the car, (which we had planned to do), or walked away, no harm no foul. Now, they have lost a buyer. Even if we wouldn't have purchased that car, we most likely would have purchased another car from them at a later time, had the right one come in. Enough said, I now know our business means nothing to them and that's ok but I will tell everybody I know what happened and recommend they take there business elsewhere. Just poor business practices. Doesn't matter if your buying a Chevy or Cadillac, a Ford or a Lincoln, used car salesman are used car salesman! I've been treated better by both Chevy and Ford dealers! One would think when your buying a luxury brand maybe, just maybe you would be treated a bit better! Me thinks NOT!!!! HAHAHA!!! More

I would never visit this dealer again. They were RUDE!!! I have never been treated like this before.. I think they call it bait and switch. I saw a ad in the paper and they did not even have the vehicle in I have never been treated like this before.. I think they call it bait and switch. I saw a ad in the paper and they did not even have the vehicle in stock. DONT TRUST THIS DEALERSHIP!!!!!! More