Bob Johnson Buick GMC South - Service Center

Bad Brake job. Had front and rear brake pads and rotors done there less then two and a half years ago, cost over $800,00, Just had to replace the front brake pads a Had front and rear brake pads and rotors done there less then two and a half years ago, cost over $800,00, Just had to replace the front brake pads and rotors again. Took it back to Patrick and they wanted to charge me $450 to replace them, even though they only lasted less then two and a half years. I declined and went to Dunn tire where it cost $309.00, with a life time warranty on the pads. I have never had pads and rotors that only lasted 2 years, Patrick must be using so cheap parts, and then do nothing to make things right. STAY AWAY FROM PATRICK PONTIAC !!!!! More

Accident Repairs Got into a minor fender bender and had SUV towed into Patrick's body shop. They gave me a written estimate and contacted my insurance company about th Got into a minor fender bender and had SUV towed into Patrick's body shop. They gave me a written estimate and contacted my insurance company about the cost. The repairs were scheduled to take at least a month as parts had to be ordered and the frame needed to be repaired also. Mark and Emily in the body shop kept me informed of their progress at least twice a week by text message and personal phone calls, The repairs were finished a week earlier then promised and a great job was done More

oil change, nys inspection, brakes & rotors changed. Mario, your the best. i always bring my car to Mario. why because he's very polite, knowledgeable, very professional, always has a smile when he great Mario, your the best. i always bring my car to Mario. why because he's very polite, knowledgeable, very professional, always has a smile when he greats you, courteous etc. etc. he keeps coming back to you to let you know what's going on with your vehicle and about how much longer it will be before it's done. if he finds something wrong with it, he will let you know and give you an idea on when you should address the problem if you choose not to have it done that day. and approximately how much it will cost. he's not PUSHY. it was pouring out when my cay was done and Mario had it left inside the bay for me to pick it up so i wouldn't get soaked, that's the kind of person he is. i had several questions to ask him and he answered everyone of them. he takes the time to answer all of your questions. i am a VERY satisfied customer with Mario and will continue to take my car to Mario. he's the BEST!! thank you so much Mario. i have sent my friends to Mario. i have been a customer of Mario's since 2005. respectfully yours, Candy Babcock. More

Making the customer happy is their #1 goal I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service depart I have purchased two GMC vehicles from Patrick. Our salesman Mark Houser worked hard to locate just the right yukon that we wanted. The service department is probably the most advanced and customer oriented in the area. When their was a problem with the new yukon John Tarplee went out of his way to make things right. Andrew Eaton is also very knowledgeable and treats a customer right. Their are closer GMC dealers, but I still drive the 30 miles to Patrick. More

service I went in for my state inspection, doll up of car & to get information about other work I'm considering. Everything went well. They inspected & chec I went in for my state inspection, doll up of car & to get information about other work I'm considering. Everything went well. They inspected & checked the car for any problems. When I got car back everything had been vacuumed, all glass was clean & the wax job made my good look great again. My service consultant Mario Maimone made sure I had the information I need for further work before I left. More

Warranty Work NYS Inspection Andrew met me as I pulled in for my appointment and was very friendly and courteous. wrote up my service work sheet and asked if there was anything el Andrew met me as I pulled in for my appointment and was very friendly and courteous. wrote up my service work sheet and asked if there was anything else I needed done. After filling out the work order he directed me to the waiting area. He stopped by in a while and told me the Inspection was done and they were starting on the warranty work. He kept me informed of the whole job during the process More

COST ME $2,000 Brought my car to Patrick as another dealership suspected possible warranty work. Patrick dealership stated the same thing...costing me thousands in Brought my car to Patrick as another dealership suspected possible warranty work. Patrick dealership stated the same thing...costing me thousands in a rental car while getting ready to do the work; took it to a third dealership-found out that Patrick never looked over the vehicle at all, otherwise their mechanics would have seen that all was needed was a cap, that cost $78. Do NOT use them. I am looking into getting my car rental paid for.... More

Great service Always polite service reps, quick service and great work. I have been getting work done on my truck since I bought it in 2013 and will continue to vis Always polite service reps, quick service and great work. I have been getting work done on my truck since I bought it in 2013 and will continue to visit for any service i need More

Emergency repair needed. They took me in on short notice for a check engine light. I was leaving for Canada the next day. They diagnosed and fixed the problem in less time tha They took me in on short notice for a check engine light. I was leaving for Canada the next day. They diagnosed and fixed the problem in less time than I expected. Originally they thought that they would not be able to get to it until the following Tuesday. I appreciated the effort of the team especially Ed Piccirillo who kept me informed on the progress all day. More

Best salesman Ever I bring my cars into Patrick's all the time for service and every time I go in there I am welcomes with open arms. My salesman Mark Houser makes a poi I bring my cars into Patrick's all the time for service and every time I go in there I am welcomes with open arms. My salesman Mark Houser makes a point to always come over and say hello and ask me how I am doing. I have bought many cars at Patricks and the way I am treated I will always be buying there. More