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Bill Jacobs BMW - Service Center

Naperville, IL

5.0
931 Reviews
Call Service Center (630) 718-2800

931 Reviews of Bill Jacobs BMW - Service Center

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May 03, 2024

This is one of the nicest Dealerships. They have tons of cars to choose from and the service is fantastic. Alex Flinn in service has been our advisor for many years and treats his customer More

by Therese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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Helpful
May 02, 2024

Wow, what an incredible Dealership to service at. Very easy to make an appointment and get a courtesy car. Alex Flinn my Advisor was also very good and made the visit effortless. More

by Raj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Flinn
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Raj, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 01, 2024

Nick Huerter was great to work with. Highly recommend. Bmw is the best car ever owned. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
May 01, 2024

Mike Collins is always helpful and knowledgeable when I bring my vehicle in for service. It is much appreciated. More

by B Wroble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 01, 2024

Bill Jacobs gives me exceptional service especially Mike A, thank you for all your help each and every time. More

by Morgan Taylor
Recommend Dealer
Yes
Employees Worked With
Mike Alwin
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Morgan, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 01, 2024

I've been going to this dealership for the better part of two decades and they are fantastic. In particular, their service department is top notch, they always take care of me, specifically Mike Collins. More

by JohnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are so happy to read such a great review about BMW Service Center! We hope you have a great day!

Helpful
May 01, 2024

Nick Huerter did a great job when I came in for service with my car. More

by Izzylock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 01, 2024

I love this place. I come here for car washes on the weekend and visit my service guy John for fun he’s that nice to talk to. More

by Jmick6781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Helpful
May 01, 2024

I had a flat tire so I called my bmw guy John Stout. Handled without a hassle great job. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John stout
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May 03, 2024 -

Bill Jacobs BMW responded

Hi Sam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
May 01, 2024

Mike Collins in service has been excellent- absolutely wonderful to work with. Thank you, Mike! More

by meghan.c.dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIGI DEMIROVSKI
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Collins
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May 03, 2024 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
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