Biggers Mazda

I’m a young guy, rates are high now and yet, they gave me a great rate with special financing. No haggling, and almost a couple thousand off a brand new Mazda 3 Hatchback Carbon. So far it’s an amazing car a a great rate with special financing. No haggling, and almost a couple thousand off a brand new Mazda 3 Hatchback Carbon. So far it’s an amazing car and my salesman Ubaldo did an awesome job selling me the car. There was no pressure to buy it, I never once felt obligated to continue in the buying process, even though I knew I wanted the car already. Overall 10/10. More

Overall experience was very good and efficent. I would recommend the dealership for anyone looking for a new vehicle. I would recommend the dealership for anyone looking for a new vehicle. More

People! If you are car shopping, this is who you need to talk to. He is amazing. Super knowledgeable--he's worked with cars in multiple capacities. He is If you are car shopping, this is who you need to talk to. He is amazing. Super knowledgeable--he's worked with cars in multiple capacities. He is patient, smart, totally not pushy. He will answer your endless list of questions and do everything in his power to help you. He's the gem you've been looking for. It didn't work out for me because of my mistake, but that doesn't mean I won't be back, or that I won't recommend him to others. Highly recommend! More

Biggers Mazda in Elgin I truly dislike the service department through the years!! I had a previous CX5 and kept thinking I don’t want another Mazda because of this dealership. They treat women d department through the years!! I had a previous CX5 and kept thinking I don’t want another Mazda because of this dealership. They treat women disrespectfully and basically want you to not say a word and accept lousy service and faulty “genuine faulty parts”. Women have a brain and know when the quality is substandard. But I decided to purchase the CX50 turbo and I love my SUV but I had another negative issue with Biggers Mazda. I paid almost $400 for Biggers of Elgin, to install new mud-flaps on my CX50. My mistake was not actually checking the mud-flaps and installation after completion. After hiking yesterday with my son, I realized I have debris stuck inside of the mudflaps- leaves and dirt. Anyway, I looked closely at the front mud-flaps and they are not tight against the SUV. The back mud flaps are secure and tight- just like in my old CX5 were. So I drove over to Biggers Mazda in Elgin and they took it back. After a half hour it was “fixed” and I could go. I look at the mud-flaps and they were not taken off and reinstalled. I ask why they didn’t fix them and I was told they are fine. They are not fine in the front. I don’t want a gap where all this debris will accumulate. Imagine over time what a mess that would be?? The service man said nothing we can do about it. I told him I am not okay paying almost $400 and they are junk. It looks like crap on my almost 40K car! I asked for the service manager and he told me the same thing- this is the way they are suppose to be! He was acting like I am some idiot and would just accept it. The manager talked down to me and was rude. I showed him how they separate and loose from the car. He then says stop pulling them. I told him the back ones are secure and you can’t pull them open. The car wash and driving will make it even worse. The mud-flaps should be secure!! I told him this and he asked me if I was done? I then looked at him in the eye and asked him if he was done!! I can’t believe he talked to me that way! Imagine being talked to like that!! There is no way he would have talked to a man like that. I told him I want my money back then because they look awful and over time it would hurt the car. The service manager of Biggers Mazda told me he will order new mud-flaps and I can come back for installation when they are in. I will have to deal with Biggers Mazda for the next four years and I do not want to. However, the other Mazda dealers are over 40 minutes from where I live. I will keep posting as needed. Biggers Mazda in Elgin is a big thumbs down. I love Mazda’s— too bad this dealership can’t treat a woman equal to a man. If you have defective parts or installation or service was not correct. Admit it and not just tell the woman she is SOL and have to deal with it. More

We have worked with Tom multiple times when purchasing vehicles for family and friends. He is great to work with and follows through to ensure you are a very happy customer. I would highly recommend Tom vehicles for family and friends. He is great to work with and follows through to ensure you are a very happy customer. I would highly recommend Tom to anyone looking to purchase a vehicle from Biggers Mazda. More

I initially faced some issues while working on a deal; however, Mike Lucier, the Sales Manager, not once but multiple times tried his best to straighten things out and make me feel comfortable & welcome. however, Mike Lucier, the Sales Manager, not once but multiple times tried his best to straighten things out and make me feel comfortable & welcome. Big thanks to Mike & Bigger's for ensuring that guests & customers feel welcomed at the store! More

Franco and the staff at Biggers are fantastic! When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to When I first went to test drive cars and see what I liked, Franco didn’t pressure me or make me feel rushed at all. I was honest that I was going to a few Kia dealers to test more cars before making my decision and he was so kind and told me to let him know whatever I decide. Every dealership I went to after was pressuring me, wouldn’t let me speak for myself and trying to have me pay more than I was comfortable with. I knew that, going with Franco at Biggers, I would be treated respectfully and not be pressured in my decisions. They gave me a great trade in value for my previous vehicle and the process was so smooth. Their whole staff was wonderful and they are a very honest dealership just looking to help you get the best vehicle for you. I will always recommend them, especially Franco! More

It’s always a pleasant experience when visiting Biggers Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several Mazda, from sales to service we’ve never had anything but a great experience. We’ve purchased 3 cars from Biggers over the years and referred several more friends and family who have purchased vehicles as well. More

Brought my car in for simple oil change service. My SUV was taken over night for a 70 mile joy ride. After getting my car back we agreed to gas fuel up. And a free oil change. When I scheduled an oi My SUV was taken over night for a 70 mile joy ride. After getting my car back we agreed to gas fuel up. And a free oil change. When I scheduled an oil change, there was no record of the agreement. Was put on HOLD to check agreement,never came back to phone after holding for more than 10mintues. I WILL NEVER BUY ANOTHER CAR FROM BIGGERS MAZDA More

Joe was great! Put a deposit down on a vehicle set to be delivered to Biggers. I was kept up to date on the status of my vehicle. Went in to pick it up, no hidden f Put a deposit down on a vehicle set to be delivered to Biggers. I was kept up to date on the status of my vehicle. Went in to pick it up, no hidden fees or random charges. No pressure. Did the paperwork while the car was being cleaned up and was headed home in my new car. Easy, no stress, NO DEALERSHIP PRICE ADJUSTMENTS! Breath of fresh air when most of the dealers today are doing crazy markups. Joe and Biggers are highly recommended. More