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Berlin City Nissan of Portland
South Portland, ME
107 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 107 reviews
June 15, 2023
This dealership is the best in the portland area . I have leased 7 trucks here have always been well treated and gotten a fair deal. I would not deal anywhere else . I have leased 7 trucks here have always been well treated and gotten a fair deal. I would not deal anywhere else . More
by danielfortin64
Employees Worked With
Thomas Davin, Dom Lorenzatti
Helpful June 08, 2023
Very positive experience, salesperson Hannah was friendly and very knowledgeable. Redesigned Pathfinder was impressive, too. All in all, a very pleasant transaction. and very knowledgeable. Redesigned Pathfinder was impressive, too. All in all, a very pleasant transaction. More
by Jeff M
Employees Worked With
Thomas Davin, Hannah Baldwin
January 10, 2023
Made false claims about inventory, told me to come in for a test drive of a Tesla they claimed was on the lot. When I arrived they said it was no longer available when I told them I was paying cash. a test drive of a Tesla they claimed was on the lot. When I arrived they said it was no longer available when I told them I was paying cash. More
by Kgarde61
August 23, 2022
We were searching for a new SUV with AWD before winter and this is easier said than done. Most dealerships have no SUV's available without being placed on a multiple month wait list. The crew at Berlin Ci and this is easier said than done. Most dealerships have no SUV's available without being placed on a multiple month wait list. The crew at Berlin City let us know that there was an available Nissan Rogue in New Hampshire and had it shipped up to us that day! Best price for what you get we are very happy with the vehicle so far, drives great and has a lot of safety features standard. Again, the staff at Berlin City made sure we got what we wanted and were very helpful and friendly. Would recommend them to friends and family. More
by Jakegregoire
Employees Worked With
Andrew
May 06, 2022
The folks at Berlin City Nissan of Portland could not have been more helpful. From the moment we walked into the dealership until the moment we drove our newly leased Kicks home we were treated with a w have been more helpful. From the moment we walked into the dealership until the moment we drove our newly leased Kicks home we were treated with a welcoming, knowledgeable and honest experience. We love the car. More
by Bob
Employees Worked With
Thomas Davin, Travis Wiers, Matthew Jolicoeur, Justin LaFlamme, Dom Lorenzatti, Hannah Baldwin, Martin Eldert
February 14, 2022
Needed a replacement key made. Went to dealership which quoted me a $184 price, high but I agreed. Returned next day, TWO advisors cited the quoted price. When I was handed key Went to dealership which quoted me a $184 price, high but I agreed. Returned next day, TWO advisors cited the quoted price. When I was handed key it came with a $287 bill. They added $82 for labor “programming” the key. Sort of like agreeing to pay$40000 for a car, then arriving to pick it up now charged $42000 because of tires. They ripped me off before, swore off them but who could they rip someone off making a key. Pros can do anything. Stay away. More
by Shooter Jones
Employees Worked With
Kevin St Jack who verified price BEFORE key was made, Chiyratha Hrom
February 03, 2022
I experienced the most unethical and possibly illegal treatment from the sales manager. I purchased a new truck. Paid in full. I had all the paperwork but they delayed the delivery several times. So treatment from the sales manager. I purchased a new truck. Paid in full. I had all the paperwork but they delayed the delivery several times. So I now own a truck that I have no idea where it is. The dealership was most unhelpful. When Nissan sent a sales survey I gave them a 5. The next day the sales manager called and REVERSED THE SALE! They sent me a check and wouldn't sell me the truck. He admitted that by reversing the sale he could erase the survey results. I contacted Berlin senior management and Nissan national. Nissan would do nothing and the Berlin management would not return my phone calls. I have since purchased the same truck from Lee in Auburn Maine. I got great customer service and paid less for the truck. SO, buyer beware on sales surveys; they are being managed by this dealer. This was incredibly unethical and because senior management would not even discuss this with me I am done with all Berlin City dealerships. More
by customer
Employees Worked With
Sales Manager
January 31, 2022
My experience was professional, Travis was working with another customer at the same time, he seemed to be in control with me and the other customer.. I feel he did great job, and I'm very happy with my p another customer at the same time, he seemed to be in control with me and the other customer.. I feel he did great job, and I'm very happy with my purchase. I believe my 6th Nissan purchase More
by David
Employees Worked With
Thomas Davin
