Berlin City Honda of Portland

We made the mistake of buying a used 2012 Honda Insight from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have from a different dealer. It wasn't until we replaced the engine twice that we discovered there was a design flaw in the engine (Yeah, we should have figured it out the first time). We were faced with thousands of dollars worth of repairs, and we still owed money on it. We went to Berlin City Honda and explained that I have had a great relationship with Honda since 1983. My Dad had a Civic Hondamatic. Later, my wife had an Accord when we were first married. We had an Odyssey for years while the kids were younger. Berlin City Honda took the Insight, giving us a fair trade on it, and put us in a 2019 Honda Accord hybrid. We've only had the vehicle for 2 days, but we are very happy. Cody, our salesman, called today to see how we were enjoying it. Other than a little nagging issue with the tire pressure monitoring system, it's been a dream. Cody was a great salesman too. He communicated well. He listened well. We had good conversation. He looked for vehicles that would meet our needs, and fit as closely into our budget as possible. In the end we narrowed it down between a CR-V and the Accord Hybrid we finally chose. Thank you Cody, and the team at Berlin City Honda. Several times other employees greeted us, held doors, and offered us coffee, or water. The loan officer, Mark, was super nice too. More

My service experience at Berlin Honda was disappointing. The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost The goods: - ease of making a service appointment - assessing what service was needed - communicating via text service recommendations & cost Not so good: - 30+ minutes on hold waiting for service representative; finally hung up - 4 hour delay in responding to my text request for a service update. This was the same text thread regarding the recommended service. Bottom line: The customer service on back end was completely unacceptable and there was no apology - just a very late text stating how the rep did not see my text because of the system and obtw, your vehicle is ready? Recommend servicing your Honda elsewhere. More

Start was great with Dana very nice to deal with we did not come to agreement on price. That was ok. The next day sale manager called wanted to do anything for sale. So I called Dana increase my offer by $ not come to agreement on price. That was ok. The next day sale manager called wanted to do anything for sale. So I called Dana increase my offer by $1500 and the sales manager reduced by$20 no movement why bother me. Left me with unpleasant feeling about desler More

Everyone was very pleasant and accommodating! The process was fast and relatively easy, Steven was very helpful. The process was fast and relatively easy, Steven was very helpful. More

Great experience ! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! !! Top drawer employees, facility and customer care!!!! Great follow up and attention to every detail! Keep up the good work!!! More

I was agree with Toyota Portland was a good deal thank you for all that you for all that More

I just bought a used car on 7/7/2020. The 2013 Nissan Rogue I bought from Berlin City Honda in South Portland from Jamie Doucette. I noticed the engine making a sizzling noise during hotter days. On July Rogue I bought from Berlin City Honda in South Portland from Jamie Doucette. I noticed the engine making a sizzling noise during hotter days. On July 23rd I took the car down the street from my home and onto the HIGHWAY where the ENGINE SEIZED out and the car wouldn't drive and JILTED both I and my sister who was in the passenger seat next to me forward. We almost broke down in the middle of the highway which was terrifying. Berlin City picked the car up July 24th. The following Monday morning I got a call from a man in the service department with Burlin City Nissan. HE THEN PROCESSED TO ASK ME WHY MY CAR WAS THERE after all I just went though and already explained to them. I thought he was going to tell me why my car was there! It was very strange. He then proceeded to tell me my car was FINE!I It definitely was not fine and told him AGAIN what occurred. He then said he hadn't driven it in higher speeds yet and that's why he didn't know. This is INCREDIBLY unprofessional and the dealership was risking my SAFETY AGAIN! I had not heard any status updates from Burlin City after this for what seems to be a while. After about a week and a half and called for Bryan Conley on 8/4/20 around 2 p.m. and left a voicemail. A Chae Hrom called me from the service department that same day and left me a voicemail on what was going on with my car. I did not see this voicemail until the next morning when my uncle and I went to Berlin City Nissan (the service department) at 7:30 a.m. to get a clear understanding of what is exactly going on with the car. This is when I was informed that my car that I had BARELY PUTTING 500 miles on had a BLOWN HEAD GASKET, the ENGINE OVERHEATED, not sure what else may have been damaged (they are being very unclear about that) and will need some extensive labor work. The estimated pickup day they gave me was Tuesday 8/11/20. I wanted a refund on this car because a blown head gasket can cause lost of other's issues with the engine. I went into the dealership that to ask for this refund and Jamie Doucette said that they cannot because if they do this for me, and bend their policies then they have to do this for everyone. I was broken and beat down. I told him that I am going to look into the lemon law and he encouraged me knowing very well that the lemon law only applied to cars that are only 2 years old at the most. I was at complete loss. I had also signed for a protection plan for the engine, which I felt OBLIGATED to continued paying for since I have issues with the car. Another thing I want to mention they made me wait 5 hours to sign the paperwork. I was literally the last person in there and it was past the closing time. I was starving and eager to get out of there. UPDATE: (December 2021) I have refinance the car with my dealership and canceled the protection plan on 10/14/21 that was through the dealership. I went in stern ready to cancel the protection plan and was talked out of it by the finance manager Ben Roberts it's Burlin City Nissan. This happened twice. Finally after going in a THIRD time he did not question me brought out the paperwork for me to cancel. He said that the bank that I initially went through Ally would refund me within 6-8 weeks. I STILL have not been REFUNDED MY MONEY. I have called starting calling the bank on 11/26/21 to see if there was an update on the warranty cancellation. They advised me they have NOT received ANYTHING from the DEALERSHIP and THAT IS WHERE THE REFUND COMES FROM. I called the dealership and left a voicemail to please give me a call back so I can get a status update on where the refund was for the cancellation of the warranty/protection plan on 11/28/21, 11/30/21, 12/2/21, and finally 12/6/21. I never got a call back from Thomas Davin. I FINALLY got a call back from Ben Roberts on 12/9/21 saying that I should save seeing the refund within a week and to call the bank. I called the bank on 12/14/21 and they STILL HAVE NOT RECEIVED ANY REFUND ISSUED FROM THE DEALERSHIP FOR THE PROTECTION PLAN. More

I took my CRV in for an inspection. He told me that that there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I need there was damage to the subframe and motor mount and that I needed repairs totaling around $3,000 to pass inspection. In addition, he told me I needed another $1,000 of work including brake pads and rotors. I was very surprised since I had been in only a month before and the multi point inspection showed no issues. I took the vehicle to a mechanic I trust for a second opinion. He put it on a lift and examined the vehicle. He did not find any subframe issues or brake issues, or any of the issues cited on the multi inspection report. He recommended that I file a complaint with the Maine state police. I talked with the service manager. He refused to back down and also let me know he is good friends with Maine state head of inspection and that by reporting the incident I would just get the other mechanic in trouble. I bought the car from them 6 years ago and have been going to them for service. Needless to say, I won’t be back there for service or my next vehicle. More