Barber Honda

Terrible Service. I went in for an oil change and inspection and they told me after i paid they couldn't check the battery as it was after market, or the rear brake pa I went in for an oil change and inspection and they told me after i paid they couldn't check the battery as it was after market, or the rear brake pads because they would have to take the tires off and that would be extra. They didn't bother to check the air filters or spare tire. Will be speaking to the manager next week. Will never go there again and would not recommend. 1 star is too high a rating. More

Made an appointment over the phone to get recall taken care of, was told it will take about an hour to do. Have to travel approximately 1 1/2 hours to get there. Got there early, checked in and was told i care of, was told it will take about an hour to do. Have to travel approximately 1 1/2 hours to get there. Got there early, checked in and was told it’ll be all day because there were appointments ahead of me. When asked why did I have to make an appointment if they have others scheduled ahead of me, they told me the appointment is with the service representative, not the mechanic. The service representative isn’t going to do the work. That doesn’t make any sense. Being disabled, the fact I would be sitting around all day there did not appeal to me. So because of their poor communication, I had to leave without getting the repairs done. Paul Nelson More

Today August 7, the smog testing facility I took my 2020 CRV car to informed me they were unable to communicate with the vehicle. They suggested taking it to a Honda dealer. I contacted Barber Honda's se CRV car to informed me they were unable to communicate with the vehicle. They suggested taking it to a Honda dealer. I contacted Barber Honda's service department to schedule an appointment. I was told if I come in without an appointment, the car would sit there for 1-1/2 weeks. The first available appointment is in September. I explained that CA DMV requires the vehicle to be registered within 20 days. So that timelime doesn't work. The service response remained the same; bring it in or wait until September. Since this was totally unacceptable, I asked to speak with the service manager. I was transfer to voice mail. Never received a call back. If this is the type of service I can expect from this unsatisfactory Honda dealer, then I should just get rid of this SUV even though I have owned several Hondas over the years. As a side note, Visalia Honda could get me in August 22. Auto Nation Honda Valencia scheduled me for this Thursday, August 10. Both are a 1-1/2 hour drive each way. More

Worst service ever took car in for engine knock 11/2021 as of 10/2022 still not fixed after 3 visits as of 10/2022 still not fixed after 3 visits More

Disgusting dealership service! Don’t know how they’re still standing. I took my son and was looking to pay cash out the door but NO ONE CAME OUT! Byeee Don’t know how they’re still standing. I took my son and was looking to pay cash out the door but NO ONE CAME OUT! Byeee More

Weasels. Wife took CRV in for recall service. After 3 hrs. gets car back. Driving home car it begins to vibrate. Calls dealership back. Fist person says bring car back. Then mg. J says don't. Not our pr hrs. gets car back. Driving home car it begins to vibrate. Calls dealership back. Fist person says bring car back. Then mg. J says don't. Not our problem. I call and speak with mr. R. gives understanding front in asking for work order #'s. Says he's on it and will call back. 3 weeks and still waiting. Honda Co. should be aware as should community of Honda owners. AVOID THIS BUSINESS!!! More

Had my vehicle towed to Barber Honda, called them three times before Jose in Service called me back. He lied about the tow truck driver left the car in the back, and they didn't know it was there (despite times before Jose in Service called me back. He lied about the tow truck driver left the car in the back, and they didn't know it was there (despite me calling them three times that day). Jose calls me the next day, the part my car needs is in warranty, but they don't have the part, it's back ordered, it could be a week or a month before they can get one. I would give them zero stars if I could. More

We were travelling and had a flat tire. Fortunately we We were travelling and had a flat tire. Fortunately we pulled off at the exit near Barber Honda. They searched to find a new tire for our Clarity, We were travelling and had a flat tire. Fortunately we pulled off at the exit near Barber Honda. They searched to find a new tire for our Clarity, got it changed, and we were back on the road in under 2 hours. Many thanks to Richard Garza and the service department team! More