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Balise Toyota

West Springfield, MA

2.8
121 Reviews

1399 Riverdale Street

West Springfield, MA

01089

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Showing 121 reviews

January 29, 2024

They never responded to me about my inquiry. Would not recommend this dealership if they cant even answer an email. More

by joecamp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Giovanna Bacchiocchi
November 07, 2023

They refuse to sell me a car because I’m from another state. I never heard of anything like that More

by josephrugman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mathias
September 27, 2023

Great customers service. And they listen your need and understanding people. I love my sperience there. Thank you More

by Ary
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Terry jean
February 09, 2023

Five out of five stars, I was able to schedule a test drive though cars.com. Balise quickly called me and was able to confirm one after 530 that night. Sammy was an awesome salesperson. Super friendly an More

by Dcolarusso64
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny Avgoustakis
February 08, 2023

I went in to get my car serviced and left very satisfied. Everyone I dealt with was incredibly friendly and professional! They worked fast and efficiently which made my experience very smooth. More

by Csherwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle
September 17, 2022

Gave Karen a 500$ deposit for a new car. We decided, given the current economic situation, that we would not go forward with the purchase and requested a refund. Karen called and I gave he More

by btgrochowski03
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karen
August 17, 2022

I am writing this out of pure shock. My mother went in to purchase her new car and everything up to the point of sitting in the office was normal. She sat down with Emmanuel Avgoutakis t More

by Sbresnahan
Recommend Dealer
No
Employees Worked With
Emmanuel Avgoutakis
August 17, 2022

Nice & clean service department and nice people but everyone does what they need to. Nobody will go the extra mile to help if you have any health conditions that holds you back from having the car serv More

by sanchezalfredo67
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember
April 19, 2022

Just found out when we went to trade in my wife’s car we purchased from Balise that the vehicle had been in an accident and the airbag had been deployed. This is my second bad experience purchasing a vehicl More

by bhaynes
Recommend Dealer
No
Employees Worked With
Sales Department
February 06, 2022

My experience was overall easy and positive. I saw the vehicle on Cars.com, a 2016 Prius with 50k miles. Setting up a test drive was easy, and I was given plenty of time to take a leisurely 20 minutes, hi More

by FredB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Leonard
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