Balise Hyundai of Fairfield

Charles was fantastic to work with on the purchase of my car. I drive from out of state to buy the car. It was exactly as presented on the website and described by Charles. The paperwork with Mitch was s car. I drive from out of state to buy the car. It was exactly as presented on the website and described by Charles. The paperwork with Mitch was simple and easy. I would definitely buy a car from them in the future. More

Belise Hyundai of Fairfield is the worst dealership I’ve dealt with!! I bought a used Chevy Traverse in June of 2022 and I am putting the 3rd transmission in it now and it’s under warranty but they won’t gi dealt with!! I bought a used Chevy Traverse in June of 2022 and I am putting the 3rd transmission in it now and it’s under warranty but they won’t give me a loaner again and I don’t have the 1500$ to rent a car like last time so I have no way to get to work I think they should be ashamed of themselves More

Techs have no idea. Vehicle was in for malfunction of many Horrible. Unless techs get a code they have no idea. My car was there at least a dozen times for major and m Vehicle was in for malfunction of many Horrible. Unless techs get a code they have no idea. My car was there at least a dozen times for major and many issues. More

Just bought a car from Daniel. He was great. He knew his stuff and got us great financing. It went so smoothly. Even went to Pepe's for pizza which is right next door. We couldn't He was great. He knew his stuff and got us great financing. It went so smoothly. Even went to Pepe's for pizza which is right next door. We couldn't be happier. More

Just brought my daughter a car 2011 Toyota Camry. Ask for Daniel Cyr he's the best car sales person very nice, patient and will work with you. Again thank you Dan. Ask for Daniel Cyr he's the best car sales person very nice, patient and will work with you. Again thank you Dan. More

Do not buy a vehicle from these criminals, sold me a used Sonata with 8,000 miles and talked me into the extended warranty "bumper to bumper" for $1,600.00. Stereo/Navigation fails at 41,000 miles, not cover Sonata with 8,000 miles and talked me into the extended warranty "bumper to bumper" for $1,600.00. Stereo/Navigation fails at 41,000 miles, not covered it cost me $800 from a car stereo store, Balise wanted $1,500. At 54,000 miles, oil sensor light fails (always on & leaks oil), not covered, they want to charge $199.00 to diagnose & $275.00 to replace it. I refused & I told them i will not pay $199.00 for diagnosing a light sensor. they lowered it to $99.00. I paid them and when I opened the trunk, they had put the protective dirt shields in the trunk, minus the 30 screws that hold the shields up. Got the sensor replaced and new screws for the shields for $150.00 at a local mechanic. Buyer Beware!!!!!! More

Had a problem whereby water was spraying periodically on the floor of the passenger side. It was a clogged ac line. (First time that happened- climate change?), anyway, Omar, the service manager got me in f the floor of the passenger side. It was a clogged ac line. (First time that happened- climate change?), anyway, Omar, the service manager got me in first thing in the am and got me out within 20 minutes, 20 MINUTES!! I am overwhelmed with awe at how efficiently he ran that. 10 Stars to Omar for far exceeding my expectations! More

New car and service said they waould be out 3 weeks ago and still have not taken care of my new G80 and still have not taken care of my new G80 More

A dealership of nothing but men - it shows in their treatment of me as a new, female, young, cash buyer. While the Sales Consultant I dealt with was helpful, the General Sales Manager (specifically Den treatment of me as a new, female, young, cash buyer. While the Sales Consultant I dealt with was helpful, the General Sales Manager (specifically Dennis Carrillo) left much to be desired. Having recently moved back to the US, I test drove the Tuscon Limited at Balise Hyundai and was keen to find / buy it. That's when the circus started. 1. Witholding the truth - Despite knowing what car I wanted, they didn't inform me of the various ways I could find it / have it transferred to their dealership. Instead they told me that the car I wanted wasn't overly available and I would struggle to find it. That was lie number 1. I found the exact car specs either in transit or on the lot at 4+ dealerships nearby. 2. 'Negotiable Fees' they claim aren't negotiable - for ex. 'Paint & Fabric' and 'Car Doc' fee. While every dealership has some sort of 'admin' fee, this dealership tacks on a whopping $688 'doc fee' and will claim the $998 'paint and fabric' fee is mandatory totaling $1,686. On their own paperwork and by law - note, these fees ARE negotiable. 3. PO #s Made Up - once I'd landed on the car I wanted to buy and it was in the lot, I visited again to talk #s. The SC provided me with a PO (worked up by the GSM) which was beyond sloppy and with #'s that didn't add up... and not just once but several times. So a 2nd, 3rd, and 4th PO were produced. The below changed every time: - a State reg. (should be flat) fee for the state I am registering the car in started off at $220 - and changed to $257, $260 and with the final PO a bizarre $668.15. Proving you just can't believe the BS numbers they give you, ever. - Sales Tax is a flat % per state / county calculated against all but the state reg. fee. So it didn't make sense that when the $988 'P&F' fee was removed from my final PO reducing the overall cost, that sales tax INCREASED by some $300. Another clear ex. of their funny business and # fiddling. Overall, it became clear that the GSM provided shady PO’s deliberately to buy themselves time over the weekend, where they thought they might be able to sell the car I wanted for $$$ by the end of Oct. I was at my wits end - completely upset by this process. I gave them a final # I would consider - no more game playing. But they didn't stop there. The GSM now said they'd consider my offer if I agreed to finance with them at their ridiculously high interest rate vs. my banks 2.25% which they could never match. I of course refused. So predictably, on Oct. 31st (with the car still sat in their lot on Sunday evening Oct. 30th) - what do you know? I receive a message from the SC direct saying the GSM will now accept my final offer (no financing). So the saga continued. After having being told for 1 week+ that they would accept a Wire Transfer and could take a deposit to ensure the deal went through by EOM to meet their #s, in speaking to the GSM Dennis that Monday AM when they accepted my deal (at 9 AM) - he told me "he would not honor the deal unless the total funds were in his account that day" and why? "Because he didn't want to." He claimed it was Balise policy... but that was another lie according to the GM. So in discovering my banks WT request could take up to 2 days, I proceeded to take the day off work to drive to Groton, CT (where my military bank has a branch) to collect a cashiers check. Only to find out that same afternoon from James McMahon (GM) that the deposit / WT would have sufficed. Following a strong word with James (who claimed to have agreed to my final offer 3 days earlier on Sat. / well before their month end), I've come to the conclusion that the entire situation was a ruse between the GM and GSM, deliberately playing good and bad cop. These people are the reason car salesman have the slimy, scheming, reputation they do. And if I hadn't liked my SC / wanted that exact car, in mint condition just 15 mins. from my home as much as I did - I would have done everything to finalize the deal with their partner dealership for that same car, just to spite them. More