Baker Motor Company of Charleston, Inc.

I recently brought my 2021 Mercedes GLE 350 into Baker to have it serviced and I was SUPER impressed with the service I received from my new service advisor, Ricky! So impressed that I knew I needed to jump have it serviced and I was SUPER impressed with the service I received from my new service advisor, Ricky! So impressed that I knew I needed to jump on here and write it publicly! Ricky was incredibly friendly and professional, answered ALL of my questions (and I had A LOT), texted me with updates as my car was being serviced, chatted with me after the service to explain what all was done and helped explain when to schedule future services! I left feeling like I had an advocate in the service department, which was SUCH a nice feeling! Ricky, thank you for your excellent service! Baker did a great thing when they hired you! More

This is the worst dealership for a first time experience. I took my car in for a trim replacement on the right side of the car and got it back with the exact trim on the left side missing. The manager ask I took my car in for a trim replacement on the right side of the car and got it back with the exact trim on the left side missing. The manager ask for a photo of the missing trim, so I emailed a photo because I live 2 hours from the dealership. The manager told me that he would give me a call back to replace the trim, he never did, I called him numerous times however he never took any of my calls. The service dept. Would put me on hold and never come back to the call, it's been a year now and I still haven't heard anything from the dealership or its manager. I do not recommend this dealership to any Mercedes-Benz owner!!! More

Excellent and professional experience with Valerie, she made leasing my New GLA 250 fun and exciting. Answered all of my questions and spent a great deal of time teaching me all about the car. I felt comfo made leasing my New GLA 250 fun and exciting. Answered all of my questions and spent a great deal of time teaching me all about the car. I felt comfortable and safe leaving Baker motors in my new GLA 250, thanks to all information Valerie gave me regarding operation of the car. Thank you so much Valerie, More

Baker autoglass has terrible customer service. I have had a work order pending for over four months. I have had a work order pending for over four months. More

Worst experience ever ! ! I've bought about 25 or more high-end cars in my life. I will never Purchase from Baker again. ! I've bought about 25 or more high-end cars in my life. I will never Purchase from Baker again. More

Jaylynn is very friendly and knowledgeable about the vehicle’s he sells. He certainly will be the reason we will continue to do business with Baker Motors. Thanks Jaylynn job well done!! vehicle’s he sells. He certainly will be the reason we will continue to do business with Baker Motors. Thanks Jaylynn job well done!! More

The service center was ruinous. Tommy Baker's The service center was ruinous. Tommy Baker's technicians evidenced unskilled labor, deceit, amateurish follow up, and the service manager Hoxie, wa The service center was ruinous. Tommy Baker's technicians evidenced unskilled labor, deceit, amateurish follow up, and the service manager Hoxie, was rapscallion. I regret putting my vehicle into their care. More

Friendly & knowledgeable staff. I love my 2021 GLE, Rola was helpful and found me the exact color combo I wanted. She set expectations about how much time it would take to do the paperwork. The sales manage was helpful and found me the exact color combo I wanted. She set expectations about how much time it would take to do the paperwork. The sales manager, Adam, welcomed us to the Baker Motor Company family. Free car washes and they helped me learn all the gizmos on my new car. Highly recommend Baker; their Mercedes staff are so helpful! More

easy to work with, did that they said they would do, very pleasant. I hope that I don't the same problems as the other people. pleasant. I hope that I don't the same problems as the other people. More

DO NOT BUY from this dealer. Bought my car (GLS) in Jan 2020, three months later and still no registration. They never respond to call or emails. Even the Managers are the same way, so don't expect better 2020, three months later and still no registration. They never respond to call or emails. Even the Managers are the same way, so don't expect better from the employees. Beware the Baker group mgr. will threaten to sue you if you don't give a good review. STAY AWAY from this looser company. More