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BMW of Westlake
Westlake, OH
3,882 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,882 reviews
May 01, 2024
Easy schedule! Matthew was clear and precise about the entire process! My vehicle is fixed properly! Thank you !!! Matthew was clear and precise about the entire process! My vehicle is fixed properly! Thank you !!! More
by ZOLTAN_ONODI
Verified CustomerEmployees Worked With
Helpful April 29, 2024
Cory is easy to work with. He is efficient, polite and responds quickly to what you need. He is efficient, polite and responds quickly to what you need. More
by LSZAFRANSKI
Employees Worked With
April 28, 2024
Cory is a great person to work with! He is helpful and will work around anything you need done. Thank you for all your help! He is helpful and will work around anything you need done. Thank you for all your help! More
by KimMo
Employees Worked With
April 26, 2024
Dealership was professional and Service, prompt. I was on and out in about a half hour for my regular service, I was on and out in about a half hour for my regular service, More
by Mjgentile
Employees Worked With
April 26, 2024
Brittany was a joy to work with. Glad I moved from middleburg heights location to Westlake!!! Glad I moved from middleburg heights location to Westlake!!! More
by JOSEPH.RIEDL
Employees Worked With
April 26, 2024
I worked with John Caruso salesman who helped me built my new car. He was very helpful from the beginning answering my questions. Overall BMW of Westlake is very professional including their lease options. I new car. He was very helpful from the beginning answering my questions. Overall BMW of Westlake is very professional including their lease options. I highly recommend them including John Caruso doing the business. More
by Tanveer
Employees Worked With
April 25, 2024
Very poor follow up on items from when I picked up the car new. Brittaney was great and got the part ordered and it came in the next day. Only other thing is can't beleive the car is 6 months old and nee car new. Brittaney was great and got the part ordered and it came in the next day. Only other thing is can't beleive the car is 6 months old and needed new tires, thought a little more consideration should have been made the car was almost $100k and had to put tires on it in 6 months that does not seem right. More
by mattsvancara
Employees Worked With
April 24, 2024
Service was great. Wait time was reasonable and the service representative was friendly, knowledgeable and very helpful. Wait time was reasonable and the service representative was friendly, knowledgeable and very helpful. More
by JMULLIN1
Employees Worked With
April 24, 2024
An exceptional experience with BMW of Westlake! I purchased a beautiful 2024 Z4 M40i for my wife. From the initial email negotiation to the final handshake, the team (John Redden and Jared Jescheln I purchased a beautiful 2024 Z4 M40i for my wife. From the initial email negotiation to the final handshake, the team (John Redden and Jared Jeschelnig) demonstrated professionalism and transparency. Their prompt responses and willingness to accommodate my requests made the process smooth. Overall, I highly recommend this dealer for anyone seeking top-notch service and premium automobiles. More
by kurt
April 19, 2024
Excellent staff that helped me every step of the way. This is my second vehicle through BMW Westlake. This is my second vehicle through BMW Westlake. More
by Norm
Employees Worked With
