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BMW of Westlake - Service Center

Westlake, OH

4.8
1,487 Reviews

1,487 Reviews of BMW of Westlake - Service Center

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April 24, 2024

Service was great. Wait time was reasonable and the service representative was friendly, knowledgeable and very helpful. More

by JMULLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

BMW of Westlake responded

Thanks for the positive review!

April 18, 2024

Brittany was very helpful about scheduling appointment and informing me about all the work being done with my car. My car was fixed in a timely manner. I was very happy and satisfied with the service I re More

by THUSSAINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

BMW of Westlake responded

Thanks for the awesome review about Brittaney!

April 17, 2024

Very customer oriented, clean good coffee work done right and with BMW parts. Sad an BM W air conditioner evaporator failed so early. More

by Bernie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

BMW of Westlake responded

Thanks for the five star review!

April 14, 2024

They did an unauthorized repair on my tire and they told me it was dangerous to do More

by FRANK@PLANNEDFINANCIAL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Shaw
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

BMW of Westlake responded

We understand the service manager has been in contact with you. We did a good will repair on the wheel of your vehicle. We did a good will wheel repair. We'll be in touch.

April 13, 2024

Perfect experience. Cory was awesome and very professional. Work was done timely and was a pleasant time. More

by Jmccarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

BMW of Westlake responded

Thanks for the great review about Cory!

April 09, 2024

I called and they recommended for me to come in, Mathew did great job in taking care of the problem in timely fashion More

by R_HELOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

BMW of Westlake responded

Thanks for the great review about Mathew!

April 07, 2024

Very pleasant customer service experience. Brittney was very professional and kept me informed of my vehicle while I waited for service. I will be back! More

by Teri Caudill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

BMW of Westlake responded

Thanks for the great review about Brittaney!

April 06, 2024

Fast and professional care for the vehicle and the owner. Upfront and honest as to our needs and what was not needed. More

by CMERRIMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

BMW of Westlake responded

Thanks for the positive review!

April 03, 2024

Excellent care of me and did a great job explaining and giving me quotes thank you More

by GINAHASROUNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2024 -

BMW of Westlake responded

Thanks for the great review!

April 02, 2024

In for valve replacement, they were very accommodating with my schedule Service was very good More

by KRAY44107
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Apr 02, 2024 -

BMW of Westlake responded

Thanks for the great review!

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