BMW of Pompano Beach - Service Center

Frank De Varona is an exceptional and trusted service advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, custom advisor. His team did a good job in addressing a repeated issue with my 2021 X3M engine light caused by sensors. Frank demonstrated empathy, customer care priority, and resolve in the matter. More

Frank DeVarona is excellent. He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I He communicates timely and thoroughly. I buy my cars in Coconut Creek, but will only use Frank for service. I More

8am appointment for first service. Was told it would take 2 to 2.5 hours took 5.5 hours , told only thing needed was an oil change. NO PAPERWORK OR DOCUMENTS. Told computers were down Was told it would take 2 to 2.5 hours took 5.5 hours , told only thing needed was an oil change. NO PAPERWORK OR DOCUMENTS. Told computers were down. Asked for it to be emailed, never happened. No loaner car. Total JOKE!!! More

The car came with a safety problem related to the IA driving features and came back to me with unsolved issues. driving features and came back to me with unsolved issues. More

Great experience! Service was done in a timely manner and they even washed my car for me. Service was done in a timely manner and they even washed my car for me. More

My car had a bad battery and after 10K later I finally got my car out. One of the problems was a supposed gasket leak. When I brought to service at another dealer they said there was still an oil lea got my car out. One of the problems was a supposed gasket leak. When I brought to service at another dealer they said there was still an oil leak but it was the cover no the gasket. I brought it back to Vista and they had the car for 3 days and said nothing was wrong. The next day my engine light went on and at another dealer once again said it was the cover and it needed to be replaced. Vista is unethical, does not stand by their repairs and finds things wrong with your car that aren't there. Don't stay away, stay far away. More

Reliable and friendly place with excellent service Frank DeVarona is best man around to take the car too Frank DeVarona is best man around to take the car too More

Once again, I am a very satisfied customer. Thanks again to Frank for his professionalism. courtesy and knowledge. I had my BMW serviced and as usual it was a very pleasant.experience.. The customer servi to Frank for his professionalism. courtesy and knowledge. I had my BMW serviced and as usual it was a very pleasant.experience.. The customer service is excellent at Vista BMW in Pompano More

Don't ever bring your car there for service. They will xxxx it up for you. My car was running perfectly fine until I brought it there for some interior cosmetic wear. Now my car has a defective battery, d xxxx it up for you. My car was running perfectly fine until I brought it there for some interior cosmetic wear. Now my car has a defective battery, damaged rear taillight, and rear bumper. How are you gonna send me an inspection after I picked up the car? I was really nice about the whole situation, but no one wants to take responsibility for the damages to my car. Piece of advice, bring your car to a place where you are respected and valued as a customer not where an advisor will hang up the phone on you. More

I ALMOST LOST MY LIFE or got seriously injured along with another driver, the second time I drove my BMW after Vista BMW claimed they did a full inspection and replaced my axles with new OEM parts. I went t another driver, the second time I drove my BMW after Vista BMW claimed they did a full inspection and replaced my axles with new OEM parts. I went to Vista to have a FULL INSPECTION and to have my axles REPLACED. Over a week later, I finally received my car back. Their receipt said they did as I asked. My car felt a little off but I assumed it was because I hadn't driven it in a while. I was driving north on 441; Traffic was going below the speed limit, when my steering wheel suddenly snatched from my hand towards the left and made a very loud bang sound. The car on my left tried to get away from me and jumped onto the median then back into traffic! We both pulled safely pulled over since the other cars slowed down. There was a loud metal rattling sound until I came to a stop. After inspecting my car we could see the axle was completely broken. I contacted the Broward Sheriff's Office, (BSO) and they advised me to back to the dealership and if Vista gave me any problems, to contact BSO again and they would be able to take action. The next day, I went back to Vista and all the staff kept preventing me from speaking to the Director or General Manager. I called BSO to send an officer. When he arrived and I explained, he went in there and made their Director, Don Woody speak with me. They agreed to tow my vehicle and repair the axles again. I had to bother them to get a rental which they would pay for. The next day, they claimed the reason the axle broke was because both the engine mounts were COMPLETELY BROKEN. I asked them how when they completed a full inspection. When I asked to see the video of the repairs which they HAVE TO DO according to policy, they didn't have one. NO VIDEO of my car or its repair. But they did a video the second time. When I asked Don Woody for information to file a Formal Complaint, he would not give it to me, only his email. Then he tried to intimidate me by saying, "We have a house full of lawyers". They finally returned my car with the axles allegedly "repaired" or "replaced", but now my car smokes from the tailpipe and the engine light is on which it NEVER did before. Also, the oil is going to be tested by a lab to see if they committed an act of retribution. If you value your life stay away from these people. More