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BMW of Orland Park

Orland Park, IL

Overview
Employees
Reviews
Vehicles
4.6
903 Reviews
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11030 W 159th St

Orland Park, IL

60467

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Showing 903 reviews

May 23, 2024

Dion was great! really friendly and provided pricing of the items that needed attention with my car. Normally people dread the service dept but not in this case. Tha More

by ASANCHE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabe Jarquin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mahdi Armoush
3.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

BMW of Orland Park responded

Thank you for your kind words! We're delighted to hear that Dion provided you with great service and made your experience with our service department enjoyable. It's fantastic to know that Dion's friendly demeanor and clear communication about the pricing of the items needing attention made your visit a positive one. We'll be sure to pass along your appreciation to Dion for a job well done. Best Wishes, BMW Of Orland Park

Helpful
May 22, 2024

Very good experience. A little slow, but was ok with it. (1:30-3:45 for oil change) More

by BONCZAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service
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May 22, 2024 -

BMW of Orland Park responded

Thank you for your patience and for leaving BMW of Orland Park a five-star review! We hope to see you next time.

Helpful
May 22, 2024

I brought my car in because the air wasn’t working. I brought my car in last year; and the same issue happened again. I called my previous advisor John, and he told me It wasn’t covered. When I took i More

by TAVARA76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn’t purchase a vehicle, I was there for service
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May 22, 2024 -

BMW of Orland Park responded

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear that your visit was less than satisfactory and that you felt lied to and unappreciated. This is certainly not the experience we aim to provide our customers. First and foremost, we apologize for any confusion regarding the coverage of your repairs. We understand how frustrating it can be to face the same issue twice and then have to pay for it again. Thank you for bringing this to our attention. We value your feedback and your business and hope to have the opportunity to serve you better in the future. We want to ensure we address your concerns promptly and find a resolution that restores your trust in us. Please contact our Service Director at 708-460-4545. Thank you for bringing this to our attention. We value your feedback and your business and hope to have the opportunity to serve you better in the future. Best Wishes, BMW Of Orland Park

Helpful
May 21, 2024

Great service, professional staff. Disappointing to see a 3% service fee posting for using a credit card at the cashier and no wear else. Bought a new set of tires and would have brou More

by RJPETRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
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May 21, 2024 -

BMW of Orland Park responded

RJ, thanks for your feedback. We're glad to know you found our service and staff professional at BMW of Orland Park. Your comment about the credit card fee is noted - we always aim to improve based on customer insights!

Helpful
May 21, 2024

Took care of the service my X5 need in a timely manner. My advisor James Hatchett was a friendly total professional More

by PAULDI1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hatchett
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May 22, 2024 -

BMW of Orland Park responded

We're glad to know that your X5 was serviced in a timely manner and you had a positive experience with James at BMW of Orland Park. Thanks for the review!

Helpful
May 19, 2024

The place is undergoing construction and a bit disorganized The waiting time was very very long More

by YASSERHUSSEINMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colleen Wright
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Orland Park responded

Thank you for sharing your feedback with the BMW of Orland Park team. We apologize for any delay and any inconveniences caused by our renovations. Yout review is appreciated and we do hope to assist you again when our facilities are completed!

Helpful
May 18, 2024

Thank you Corey for making everything simple very well appreciated. Hope you enjoy your gift More

by ABDULMOHAMMAD712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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May 20, 2024 -

BMW of Orland Park responded

We are glad to hear that Corey made your experience simple! We will pass along your kind words. Thanks for choosing BMW of Orland Park.

Helpful
May 18, 2024

The experience of taking the car in was done efficiently, even though there were a lot of customers in line to get serviced. I felt like I was a priority. Everyone was professional and courteous. I even got More

by NELSON.B.SMITH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sid Armoush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Pool
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May 20, 2024 -

BMW of Orland Park responded

Nelson, it's great to know that Richard and Sid made your experience at BMW of Orland Park a positive one. We appreciate you choosing us for your car maintenance needs and look forward to helping with future purchases!

Helpful
May 17, 2024

Under construction but still gave the fastest service ever! And I’ve been coming for five years More

by sberrylove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 17, 2024 -

BMW of Orland Park responded

Thank you for this high-star rating of BMW of Orland Park! Have a lovely day!

Helpful
May 17, 2024

They didn’t fix my problem, my brakes still squeal. They didn’t communicate when I can come back to get them fixed. Very dissatisfied. More

by KAMBIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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