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BMW of Monterey

Seaside, CA

Overview
Employees
Reviews
Vehicles
4.6
957 Reviews
BMW of Monterey is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. BMW of Monterey, located in beautiful Seaside, California, joined the Lithia Motors family of dealerships in October 2006 after being acquired from My Imported Cars, Inc. BMW of Monterey, near the surrounding areas of Seaside, Monterey, Salinas, Santa Cruz, Hollister and Carmel California, features a wide selection of new BMW and pre-owned BMW cars and SUVs. Our inventory includes new models such as the BMW 1 Series, 3 Series, 5 Series, 6 Series, 7 Series, M3, X3, X5, X6 and Z4. We also carry the most popular models like the BMW 128i, 135i Coupe, 328i, 328i xDrive, 335i xDrive Coupe, 535i, M3 Sedan, X5 xDrive and the Z4.
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1 Geary Plaza

Seaside, CA

93955

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Showing 957 reviews

May 23, 2024

Very great customer service over the phone and was very helpful. Great over all service More

by amata7177
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Helpful
May 21, 2024

Great experience working with the sales and finance team. Leased 2 cars within 2 weeks and had them delivered to my house. More

by perweznawabi.1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Jennings
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May 21, 2024 -

BMW of Monterey responded

Thank you so much for choosing BMW of Monterey! Please let Andrew know if we can be of any more assistance. Sincerely, Andrew Jennings General Sales Manager

Helpful
May 21, 2024

Everything went well with the buy. There's always a delay in getting to finance but once there, everything went quickely More

by jg13
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

BMW of Monterey responded

Thanks for sharing about your experience with BMW of Monterey. We appreciate your business and hope to see you again soon! Sincerely, Andrew Jennings General Sales Manager

Helpful
May 18, 2024

Salena and Michael made the transaction easy. Hassle free and smooth. Would recommend them both. More

by CLASEN519
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Salena Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Monterey responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at BMW of Monterey are glad to have you as a customer. Sincerely, Andrew Jennings General Sales Manager

Helpful
May 18, 2024

Friendly staff. Timely with getting you in at your service time. Highly interactive if you are in the lobby waiting for your car to be finished. More

by petersob
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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May 20, 2024 -

BMW of Monterey responded

Thank you, Peter! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Monterey, we look forward to having you as one of our valued customers for many more years to come! Sincerely Rick Lollar Service Manager

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May 18, 2024

Great! Everything went well and was completed in the time frame that was promised at time to f scheduling. More

by SARAH.BOUCHIER
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

BMW of Monterey responded

Hi Sarah: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sincerely, Andrew Jennings General Sales Manager

Helpful
May 14, 2024

The sales rep was great. No pressure. Let us take the car out a couple times. This rating is for the sales dept not the Service Center. We haven't used the service center yet More

by RFREDERICK0
Recommend Dealer
Yes
Employees Worked With
Bryan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

BMW of Monterey responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at BMW of Monterey. Sincerely Rick Lollar Service Manager

Helpful
May 12, 2024

Hi what to say about my experience at Monterey bmw wasn’t a very good one, I purchased a used Jetta in sales they were going to fix some minor scratches when I received the car back from the dealership the b More

by Jodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Lollar
3.0
This rating includes all reviews, with more weight given to recent reviews.
AMIR MOHSIN
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

BMW of Monterey responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Sincerely Rick Lollar Service Manager

May 17, 2024 -

Jodell responded

Rick I’ve been too your dealership numerous times for these issues.still the same thing noisy brakes worse part is your detail guy has swirled the entire side of my car looks horrible.when I purchased this car Joseph talked to Amir they were to fix a couple minor scratches on the car, not to cause swirls all over the paint, I repeatedly told Joseph to talk to the detail department if they can’t do this work not to make it worse. I guess at this point you know what the dealership has to do to make it right either buy the car back have the paint fixed fix the noisy brakes another thing is I’ve driven this car less than 1300 miles since purchased from your dealership the oil was supposedly changed not too sure if that was done the oil is very dark and now the instrument cluster is saying time for an oil change. You have not even responded to my message.hopefully you will respond to this one .

Helpful
May 11, 2024

Had an appointment to finalize sale. Over 2 hours to see finance manager. That was too long More

by edscagliotti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Erdal Kenar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Crnkovich
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

BMW of Monterey responded

Thank you for your candid feedback. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing BMW of Monterey. Sincerely, Andrew Jennings General Sales Manager

Helpful
May 11, 2024

JOHN WAS VERY VRRY NICE , AND POLITE. I WOULD CONTACT HIM IF I AM LOOKING FOR ANOTHER CAR. More

by joezzini
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Crnkovich
3.0
This rating includes all reviews, with more weight given to recent reviews.
John Polli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

BMW of Monterey responded

It's fantastic to hear that John provided you with great customer service! We truly appreciate the opportunity to do business with you. Thanks for choosing BMW of Monterey! Sincerely, Andrew Jennings General Sales Manager

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