BMW of Farmington Hills

I’ve purchased 2 cars over 3 years period- Ryan Jacobs is by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that h by far the easiest and most knowledgeable person to work with. His passion is the car industry and it shows - he doesn’t mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend working with Ryan to buy your next vehicle! More

My family purchased two cars in the past two years from this dealership. Shannon Polsgrove was our salesperson each time. She’s a winner! She is knowledgeable, enthusiastic and conscientious. Any time we’ this dealership. Shannon Polsgrove was our salesperson each time. She’s a winner! She is knowledgeable, enthusiastic and conscientious. Any time we’ve needed help, we call Shannon. She’s on it and resolves it! More

Friendly salespeople. Didn't know the area so the salesman didn't mind going for a drive. Didn't know the area so the salesman didn't mind going for a drive. More

I had the pleasure of being assigned and working with Jason Betts on my first visit. Jason demonstrated a high level of professionalism while discussing issues and answering various questions related to Jason Betts on my first visit. Jason demonstrated a high level of professionalism while discussing issues and answering various questions related to the service process. I was treated as a valued customer my first time in, was shown exemplary customer service and was treated cordially by both Jason and the staff. The atmosphere inside is warm and inviting. I Highly recommend this dealership for anyone looking for a new BMW or just needing a service call. More

Jeff Seit has been immeasurably helpful on my journey to find the perfect BMW for my Wife and I. He's helped me learn so much about BMW ownership and importantly what to look for when buying a used one. Whi find the perfect BMW for my Wife and I. He's helped me learn so much about BMW ownership and importantly what to look for when buying a used one. While I was there, a couple of his previous customers stopped by to say hello and thanks. This made me feel like I was in the right place. I'm a really picky buyer and even though they didn't have a car to fit all my needs at the moment, he still answered a million questions for us and helped keep us informed while looking for the perfect car. Talking to Jeff reminds me of chatting at a cars and coffee meet. He's honest and passionate about what he does and he cares about you making the most informed decision. I'm so glad I met Jeff. My wife and I love our BMW 440i Gran coupe. More

Worked with Andy Campbell originally intended to buy a 2021 and walked out with a 2023 X6 MB50i. The process was easy with little pressure. Highly recommend the brand and the dealer. Can’t recall the g 2021 and walked out with a 2023 X6 MB50i. The process was easy with little pressure. Highly recommend the brand and the dealer. Can’t recall the gentleman’s name but he set up all of the technology so all I had to do was drop my phone in the charger and drive away. Fantastic! More

Always great service by the staff! Sales and service! Many BMWs purchased and maintained by this dealership. Always top notch! Sales and service! Many BMWs purchased and maintained by this dealership. Always top notch! More

Ken (service advisor) is the real deal. Above and beyond customer care. Highly recommend him for your BMW service needs. Above and beyond customer care. Highly recommend him for your BMW service needs. More

I had an X4 with 10000 miles on it that needed oil and brake fluid changed. In addition, we needed to replace the tailpipes because the paint peeled off in the first year. I didn't need a loaner vehicle b brake fluid changed. In addition, we needed to replace the tailpipes because the paint peeled off in the first year. I didn't need a loaner vehicle but it still took about 6 weeks to get an appointment. We dropped the car off, I got a text from service advisor Ken Foster early morning saying the car was in process of service. I called and texted Ken around 3:00 leaving messages about when the car would be done. No response for over an hour. I called again and left a message. He called back saying the parts for the tailpipes weren't available. Granted they knew 6 weeks in advance that we needed those parts and nobody ever said the parts were not available. I could have waited to take the car in for service when the parts arrived or at least should have been told about the parts up front because Ken said he was checking on the parts mid May and they were back ordered at that time. I've owned multiple BMW vehicles over the last 30 years and this is the first time I've had to deal with such pathetic communication from a BMW dealership. A customer should not have to share in the part problems the dealer is facing. And certainly the customer should be told up front, before the car is dropped off that the parts are not available. You don't accept a car for service that you can't complete. Then when I picked up the car the next day they said they washed it but it looked worse than when I dropped it off. They have not lived up to any expectation. More

This place has gone really downhill in the last few years. When I took my car in for service (repairs + oil & brake fluid change), they took so long to get back to me that they weren't able to finish years. When I took my car in for service (repairs + oil & brake fluid change), they took so long to get back to me that they weren't able to finish the repairs before I left town, then lied to my face and told me they kept it inside when it was covered in rain. After 1 day (not an exaggeration, it was 18 hrs later) the low oil warning came on, they admitted to me that they DID NOT KNOW HOW MUCH OIL SHOULD HAVE GONE IN MY CAR. My BMW car. At the BMW dealership. Then after 5 mins of lowballing me they agreed to a refund for the oil change, told me the check would be in the mail. It's been a month now, no check, and they will not return my calls. The fact that I had to top off my oil 10 miles after a change is the perfect example of how bad this place has gotten since Erhard sold. More