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BMW of Clear Lake

Webster, TX

Overview
Reviews
Vehicles
4.7
347 Reviews
Call Dealership (281) 557-7000

15943 Gulf Fwy

Webster, TX

77598

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Showing 347 reviews

May 18, 2024

Outstanding customer service provided by David Tyson. The dealership is located at a very accessible area More

by freespirittexan
Service Time
Recommend Dealer
Yes
Employees Worked With
David Tyson
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Helpful
May 16, 2024

The best ! For 35 years ! Chip Chappee is my service manager. I have had 3 BMW's. All ervicedby Chip ! More

by susanslp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHIP Chappee
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May 17, 2024 -

BMW of Clear Lake responded

Thank you for your amazing feedback! We're honored to have had your trust for 35 years. Chip is indeed an outstanding service manager, and we're glad he has consistently provided excellent service for your BMWs. Your long-term loyalty means a lot to us, and we look forward to continuing to serve you for many more years.

Helpful
May 15, 2024

Excellent service, extremely knowledgeable service representative (Chip), wonderful customer experience, and as always. on time and to the highest standard. More

by ClarkeAssociates2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip, Jason Creacy
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May 17, 2024 -

BMW of Clear Lake responded

We're thrilled to hear about your positive experience and the excellent assistance provided by Chip. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

Helpful
May 12, 2024

It was easy to schedule the appointment and the service and customer orientation were great. More

by Walter T Carvalho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lukas Masselink
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May 15, 2024 -

BMW of Clear Lake responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
May 09, 2024

Always great honest service. I love the people and ease to work with and get in and out More

by Michelle.buchanan7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip
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May 10, 2024 -

BMW of Clear Lake responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

Helpful
May 08, 2024

Chip at BMW in Clearlake was awesome . I didn't know anything about the Warranty Process. He walked me through it got everything done I needed and was very kind and Professional. I'll be More

by Iceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip
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May 11, 2024 -

BMW of Clear Lake responded

It's great to hear that Chip at BMW of Clear Lake provided you with such a positive experience! Our professionalism and helpfulness are reasons to return for future needs. Thank you for choosing us!

Helpful
May 08, 2024

It can be and go well, and it can't. Car service agents are professional though More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 10, 2024 -

BMW of Clear Lake responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
May 06, 2024

Great sales and service department. Brought car in for state inspection plus oil change, air filter and plugs. Small issue with a bad plug was dealt with immediately. Thanks James Rose, More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose, Masselink
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May 08, 2024 -

BMW of Clear Lake responded

It's fantastic to hear about your positive experience with our sales and service departments! We're glad we could assist you with your state inspection, oil change, and plug replacement, and that any issues were addressed promptly. James, Lukas, and Joseph appreciate your recognition, and we look forward to seeing you again next year for your service needs. Safe travels until then!

Helpful
May 01, 2024

Chip is always professional and provides the best service! I purchased my very first BMW 2010 and he's been my go to service rep since!! More

by claudettersmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chip Chappee
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May 03, 2024 -

BMW of Clear Lake responded

Chip is a gem! It's great to hear about your positive experience with him at BMW of Clear Lake. Thank you for choosing us!

Helpful
May 01, 2024

Great sales and service staff at BMW of Clear Lake. Been doing business with them for 12+ years. I’ve always felt like this dealership has taken very good care of me and my vehicles. More

by praya2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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May 03, 2024 -

BMW of Clear Lake responded

That's wonderful to hear! It's great when a dealership can build such a strong and positive relationship with a customer over many years. Thank you for your loyalty and for choosing us!

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