88 Reviews of BMW of Ann Arbor - Service Center
Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More
Dusty Harrison is the best. He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records He's so professional, extremely knowledgeable, and had an iron memory of individuals and their cars service of the past. He remembers my car records even from the previous owner. I'd rate Dusty as my top 5% of all service reps that took care of my cars. I had experience with Toyota, Lexus, Honda in the area. Dusty by far is the most experienced. More
BUYER BEWARE. Do not buy from this dealer if you want service after the sale. You try to schedule a service appt and nobody answers the phone in service (or even “ Do not buy from this dealer if you want service after the sale. You try to schedule a service appt and nobody answers the phone in service (or even “the operator”). You go to service appt and advisors sit behind windowed offices and ignore you standing there for 15min. But the biggest is their unethical practices. I’m a repeat BMW owner and they’ve told me I need new rear inner break pads within 20K miles twice now and REFUSED to look at my past BMW break replacement records to prove this is NOT normal for me (my driving). First set they said “soft break pads” caused premature wear. Now it’s my “driving style.” Never looking to see WHY this is happening to a car under full warranty. They treated me (a woman) like I was an idiot. I left in tears (never let them see you cry) and the service mgr couldn’t be bothered to leave his office when I demanded the corporate number (which he gave to my advisor without questioning if there was a problem with a customer requesting it). GO TO ERHART IN FARMINGTON (they’re looking into fixing this issue of possible calipers sticking). Or go to BMW OF TOLEDO (best car prices), or BMW of OKEMOS. They’ll come get your car and leave a loaner for service. JUST DO NOT GO TO BMW OF A2. THEY ARE CROOKS. More
I wish there was a negative number for me to assign to him. My 2022 BMW was towed to this dealership. We called them many times, BMW of America contacted Mark Wade via email. I was copied on the email. him. My 2022 BMW was towed to this dealership. We called them many times, BMW of America contacted Mark Wade via email. I was copied on the email. He never responded to tell me what is wrong with my car or when it will be ready. We are the ones who had to call many times for one of them to call us back and of course it was never Mark. I talked to one of the emplyees there and I was told, Mark will call me back with some answers, of course he didn't. I have never had such a bad experice with a Service Department . Try your best to avoid them. I know I will. More
Dusty formally was a good service specialist to work with. However, something over time has happened to Dusty as he stopped returning phone calls when I had a simple inquiry for service and trying to c with. However, something over time has happened to Dusty as he stopped returning phone calls when I had a simple inquiry for service and trying to contact him over the last 1.5 weeks. I also have his direct cell number to contact him as well. This will no doubt end my relationship with BMW Ann Arbor. On the positive side, Carol has been the absolute best as she's been trying to help get Dusty to contact me. More
Carol, I just want to commend you for always going above and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into th and beyond and providing the best and most accommodating services to me. One would think that an experience begins, once their car is brought into the dealer, yet working with you, the experience begins with speaking to you, on the phone. You, always, make that such a pleasant moment. You, always, provide the best loaner, at the most convenient times, for me and my family, and for that, I am so thankful! Continue to remain professional, kind, and caring. Tasha Wood Thank you, Dusty, for always providing exemplary customer service, with my vehicle and ensuring that I receive the best outcome!! I choose you as my service representative. Thank you, Mark, for being accommodating, understanding, and professional. There is no other place I prefer to take my car. More
Dusty gives top notch service and takes care of all the details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales a details. I have purchased 2 cars now at BMW Ann Arbor and always look forward to getting my car serviced here. Highly recommend BMW Ann Arbor sales and service team. More
Will.change if the experience changes. I wrote a massive review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. More
I was very satisfied with the service that was provided by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now a days for such delays (labor, etc) i gave them the benefit of the doubt that it was due for things outside of their control. I appreciated that Dusty was in contact with me throughout this time, so i was aware of this delay. He was good to work with and treated me well.. More
If you are ok with NO CUSTOMER SERVICE and a liar. I had to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smel to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smelled of oil when I got it back. BMW you expect better this was my 2 nd bad experience with them. More