AutoSavvy Duncanville

I was told i would need a $10,000 down payment and a cosigner. I asked to speak with a manager and never received a call. cosigner. I asked to speak with a manager and never received a call. More

Very neat and professional sales staff made me feel Like I have been doing business with them for years. Very well organized and helpful was able to make a deal that benefited both parties. I have been doing business with them for years. Very well organized and helpful was able to make a deal that benefited both parties. More

Friendly staff, good pricing despite car history. Good place to pick for a 1st car. Good place to pick for a 1st car. More

Bought an overpriced branded car with a warranty and a bunch of empty promises. Went almost two months without getting our plates, which were supposed to be here within two weeks. All of this is understan bunch of empty promises. Went almost two months without getting our plates, which were supposed to be here within two weeks. All of this is understandable as delays can happen. We finally got the plates after having complications getting into contact with anyone at AutoSavvy. The manager “Primo” said he would take care of us because of the horrible experience we had, and told us he would get back to us in an hour, but it’s going on two weeks and we still haven’t heard back from him. The only people we were able to get ahold of after purchasing the car was sales and they couldn’t help us at all and we’re useless as far as getting into contact with someone who could help us out. Around the two month point the check engine light comes on for the car and we call AutoSavvy trying to get this fixed, as we had just purchased the car from them. All we wanted was for someone to come pick up the car, take it to their AutoSavvy customer service center, fix it, and bring it back to us. The general manager, Daniel was helpless as well though he said he was in charge of the store, but “couldn’t do anything” and gave us a contact at their AutoSavvy headquarters in UT. We are currently having trouble getting in touch with the headquarters as well so depending on how that goes maybe I will update this review. I can not urge you enough against doing any kind of business with AutoSavvy Duncanville. More

I would start by summing up my review with the words of the great business man Andrew Bernard by saying "steer clear, Big Tuna. Head for open waters." Don't be tempted by the prices. I have bought two vehi the great business man Andrew Bernard by saying "steer clear, Big Tuna. Head for open waters." Don't be tempted by the prices. I have bought two vehicles from Auto Savvy, most recently from Duncanville location and I have had nothing but horrible experiences with anything after the fact. I've rarely ever given such a low review on anything. We spent months trying to get a hold of anyone to assist with even the most routine of needs, never getting anyone to call us back after promises from dozens of people. I left messages with them day after day after day with no response. I have tries calling through sales and get promises of call backs with nothing happening. I have had issues with title and license that were not related to DMV delays, got empty promises in 'We Owe' from the sale contract that were not followed up on and then I was told it's too late. I had people give me cell phone numbers and promises to follow up and then I would get ghosted for months. I had people tell me they agree and know that there are serious issues with communication and getting a hold of people, and then I get told that I should have tried to contact them. I had employees tell me they know that something wasn't done correctly but they aren't willing to do anything to correct or address it, with again more promises for follow up and call backs that don't actually happen. I tried submitting requests online for call backs and assistance, and I tried chatting with their customer service online to get a hold of someone but would only get promises of call backs that didn't happen. It is very difficult to speak with someone, not from sales, in the actual location. The best way to try to talk to a human being in that actual location was to call sales and even then no one would call back. I live over an hour away from them and in our day and age I should not have to rely on having to physically drive in and waste hours of my life because of the clear gaps of how they function. Both cars I bought had batteries that failed within a few months of buying (you'll find others that have similar experiences), one of which that corroded and leaked acid all over my driveway and causing damage to the battery tray. This was due to no fault of my own as it happened so quickly after purchasing and I know how to care for a battery and I have never had these types of issues. Again, the prices are tempting, but you'll pay for it in the long run with incredibly frustrating issues from their clear gaps on process, follow up, execution, management, and any type of controls in place to ensure their mission statement is actually fulfilled. I've worked in both customer service, management, risk, control, and process improvement and I see many clear gaps that management knows about but fails to address and in my opinion, their actions give me the impression that they don't care about either. Their constant turnover of management is another clear indication of the derelict attitude to doing business at a local level. You'll see a high rating on review sites because they work hard in the sale process and ask for a review of the sales process right when you purchase the vehicle. if someone has no need to reach out to them after the sale, it's likely that they won't update their review. You'll notice that there is a pattern in reviews of issues after the fact of low reviews and it's very telling. More

No one contacted me when I reached out to see about a car for sale. for sale. More

DONT BUY FROM HERE, HUGE SCAM! They sold me a car that had no diagnosis ran on it and never got it inspected by the DMV. It was also never posted on their website so they committed They sold me a car that had no diagnosis ran on it and never got it inspected by the DMV. It was also never posted on their website so they committed an illegal sale. The contract they presented to me stated a diagnosis was ran (though it really was not) and there were only A/C issues. Also, they temporarily disabled the engine light which is illegal as it popped back on right before leaving the lot. Due to lack of diagnosis, not even the dealership knew they allowed me to drive off in a dangerous vehicle. My tire popped off while riding on the highway and I was almost hit by a diesel. Within that same time frame the car shut completely off as the car had a rundown used battery that died and couldn't be recharged. The dealership mishandled me when I alerted them of the issues. The same day I left the lot with my car another customer who just purchased a vehicle was walking in to complain about their engine light also popping on as well as an oil leak on the first day driving the vehicle off the lot. I heard the manager brush him off to his staff acting as though it was the customer's fault. My sister also ran into the same issues as she purchased a vehicle from this dealership and it was also a lemon as the engine light popped on as well. Management takes no accountability and tries to blame the customer. Later they provided false promises of repair of my vehicle under $1000 then shortly after they alerted me that they finally ran a first diagnosis of the vehicle after I already purchased it and it is unsafe to drive. They stated they will find me a safer car of the same value. This never happened. They never called me back again so I reached out for months and received no answer or callback for 2 months. Finally I called from a different number where I received an answer. They stated that they bought the car back though they never told me. When I called the bank who was financing my vehicle they stated that I am still making payments on it, therefore, they still own it and in order for the dealership to buy it back they would require my permission which they never asked for or received. I never gave authority for my vehicle to be unwinded therefore they did it under my nose. When I confronted these issues with the manager Daniel Luna, he stated that since I reported them then the state will deal with it and I am not their problem then he hung up in my face and advised his entire department not to answer my calls as I was told by Tish in Customer Service. This was an experience I would not wish on my worst enemy and I can only imagine how many more people they have done this way. I know companies pay people to do reviews to give them more stars or they find other ways to manipulate reviews. I am certain this company is one of them because what I witnessed as a customer and experienced was nowhere near ideal or legal. Please dont waste your time, patience and money here. My credit is negatively affected by this company and their scams. I am currently pursuing legal action. By utilizing this company, I am now faced with purely stress. More