AutoNation Ford Gulf Freeway

I was in the market for a new vehicle and a Ford was one of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which w of my choices. So as any buyer would do I started my search for a Ford. Four dealers in the Houston area had what I was looking for, one of which was AutoNation Ford Gulf Freeway. I worked with Rigo and Cam. Initially started with Rigo on the phone, but upon my first visit Rigo was off so I dealt with Cam in person. Went through the drill of negotiating, which honestly went well. Terms were met and a few days later I was a proud owner of a brand new Ford. Drove off the lot with 34 miles on the odometer, then 2 days later the "Restraint Indicator Lamp Warning" light came on. I was in the "area" so I figured I would drop by service to possibly see what could be done. Did not get the advisor's name, but he was pretty much useless. Informed him of my issue, he goes on to ask if I purchased the vehicle from here (really shouldn't matter), he says service is backed up 3 days, car will need to be diagnosed (this can take 2 days), he starts acting like he's looking something up on his computer.... I answered him saying yes, I purchased from here and the vehicle only has 600 miles. He was flabbergasted at this point. So I am like can you get me a loaner and get this resolved. He walks off looking for the loaner pool person, takes 5 steps, peaks around the corner, the person is not there, not sure where they are....At this point I am growing frustrated so I basically walk off and say I will just take it to another dealership. He asks, why? Well you aren't being too helpful and I will take it to a dealer closer to my house. Then asks where I live? Is that really relevant, but I mention I am close to the Med Center. He responds "oh ok". I walk off, check by chance if my plates are here, of course they aren't and proceed to leave. Reach out to Cam to see if he could assist, since he did sell the vehicle to me. Which was honestly a good experience until this point. I inform him of the situation and ask him if he can assist with getting this resolved and set me up with a loaner comparable to a Bronco. Having faith that this would be resolved and an update provided on when to bring the car in, since he said he would get this scheduled for me. Basically a week later and no update. Of course I did not wait for an update, the next day I called the dealer close to me, less than a mile away, Russel and Smith Ford. Called service and spoke with the advisor. Explained the issue, no backlog, no questions, dropped off on Monday, diagnosed the same day with updates. I was back in my Bronco 24 hours later and the issue resolved. Honestly the best service I have had in my lifetime. So yeah other than the initial purchasing process, basically the drive out price. It was the best part of dealing with AutoNation Ford. Other than that I don't plan on returning. Service is not even 1 star, Sales is sales, you just want that commission and it showed. Then there is Hugo in Finance, get a better personality. At least do somewhat of an act of being happy I purchased a vehicle from you, even if all that was given was a cashiers check and personal check. my rating would be no stars, but of course I need to select one. More

Jose Romero and Hunter were great! They were both patient, worked quickly, and were so helpful. They were both patient, worked quickly, and were so helpful. More

Repeat customer. Will not be back. Was not informed of 3 month payment availability, calls not returned, took too long to get running boards. Didn’t happen until I ca Will not be back. Was not informed of 3 month payment availability, calls not returned, took too long to get running boards. Didn’t happen until I called and spoke with management. More

1 positive about this dealership, they had the vehicle I wanted, that's a plus This was my first experience at a dealership where none of the vehicle's features were explained before or after the sale. wanted, that's a plus This was my first experience at a dealership where none of the vehicle's features were explained before or after the sale. It was a pure transaction experience, once we landed on the numbers, I expected some games to be played in the price negotiations and that was the experience, no big deal. Just very surprised no one took the time to demo any features of the vehicle. More

Really helpful personal they answered all my questions the salesman Pablo was a very nice guy also the gentleman in finance is very fast guy and got me out of there quick. the salesman Pablo was a very nice guy also the gentleman in finance is very fast guy and got me out of there quick. More

Mr Joey Garcia was a very kind and humble salesman . i am very thankful for his brilliant help and patience.he helped me find a vehicle that fit my financial situation .thank you so very much Mr Joey Gar i am very thankful for his brilliant help and patience.he helped me find a vehicle that fit my financial situation .thank you so very much Mr Joey Garcia and thank you auto nation . More

Very willing to work with you and got me in and out in three hours three hours More

Made two trips to review and decide, Hunter was patient and excellent. Negotiations were fast and friendly. and excellent. Negotiations were fast and friendly. More

Everything was great I have bought several cars from other dealers and this experience was the best. other dealers and this experience was the best. More

This dealership gave me the most for my trade, didn't charge over msrp on a new vehicle, always responded quickly and worked with me as much as they could. Salesman, manager and finance all were very eas charge over msrp on a new vehicle, always responded quickly and worked with me as much as they could. Salesman, manager and finance all were very easy to work with and didn't use high pressure sales. 4th vehicle I've bought from an auto nation dealer and will continue to shop with them. More